• Assist with the development of high-quality, engaging and innovative courses within the D2L Brightspace Learning Management System. • Contribute to international and global program development and facilitate the creation and growth of communities of practice. • Assist in the development of ADA-compliant, learner-centered materials. • Provide training in educational technology and instructional design best practices. • Evaluate the accessibility, quality, and effectiveness of course design. • Create a process for continuous improvement of course delivery.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re seeking a highly skilled Instructional Designer who thrives both independently and in collaborative environments. The ideal candidate is a proactive self-starter, motivated by a passion for empowering teams and driving collective success. As part of the Learning, Development and Innovation team, our vision is to be the benchmark for transformative learning experiences. Our mission is to unify and empower customer experience account teams by providing innovative, consistent and impactful learning solutions that enhance skills and knowledge, fostering exceptional customer experiences for those they serve. Join us in helping Gainwell serve Medicaid members and providers by creating and delivering industry leading learning initiatives. - Deliver engaging and interactive training sessions to diverse audiences. - Design and develop engaging instructional materials for eLearning, virtual classrooms, and instructor-led training. - Facilitate virtual, classroom, and on-the-job training programs to enhance employee skills and performance. - Adapt training delivery to various learning styles and needs. - Create storyboards, course content, and assessments aligned with organizational goals. - Ensure training materials are interactive, visually appealing, and accessible. - Provide post-training support and resources to learners. - Assess training outcomes through surveys, feedback, and performance metrics. Qualifications - 3+ years of experience as a trainer or facilitator. - 1+ year of experience with instructional design. - Strong presentation and interpersonal skills. - Demonstrable Instructional design methodologies and software with ability to use various training technologies effectively. - Experience with adult learning principles and learner engagement techniques. Requirements - This is a full-time permanent regular salaried (W-2) employee position. - Monday through Friday work schedule (40 hours per week). - Upward career advancement is possible and encouraged. - Health (medical, dental, vision) benefits start on day 1 of employment. - Company match 401K and other benefits available within months of starting. - New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. - Company provided computer for work use. - For all hybrid and remote positions employees' Broadband Internet connections should have a minimum speed of 24MBS download and 8 MBS upload. - Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. - This position will remain posted until March 15, 2026. Benefits - The pay range for this position is $51,700.00 - $73,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Variety of leadership and technical development academies to help build your skills and capabilities.

• Content Creation: Design and develop a library of customer-facing training content, including e-learning modules, scripts, presentations, videos, walkthroughs, interactive learning, and other reference materials • Instructional Design: Apply instructional design best practices (e.g., adult learning principles, learning objectives, assessments) to create effective and engaging learning experiences that meaningfully move the needle on product adoption and time to value • Collaboration: Work closely with Implementation, Customer Success, Support, Product, and Clinical SMEs to gather content, validate accuracy, and align training with real-world workflows • Content Management: Maintain and continuously improve educational content to ensure accuracy, clarity, and alignment with product updates • Technology & Tools: Demonstrated ability to use enabling tools (such as AI or automation) to maximize efficiency and quality in training content development • Analytics & Optimization: Track training engagement metrics and support reporting on effectiveness and adoption • Continuous Improvement: Incorporate feedback from users and internal stakeholders to continuously improve training quality and usability

• Design, develop, and manage eLearning modules and blended learning experiences that support the RWS product ecosystem. • Define learning objectives, write scripts, outline and storyboard content, and develop course materials using instructional design best practices. • Ensure all learning content is designed with accessibility principles in mind, following WCAG-aligned guidance and inclusive learning standards. • Leverage UX and visual design principles to create intuitive and engaging learning experiences. • Work directly with SMEs and Product Training team members to translate complex product information into learner-friendly content. • Adapt content for multiple audiences including external customers, internal employees, and partners. • Communicate clearly and proactively with stakeholders, ensuring shared understanding of scope, timelines, and expectations. • Own assigned eLearning projects end-to-end, ensuring delivery within agreed timescales. • Maintain training content up to date on the LMS and other platforms, ensuring accuracy, currency, and logical organisation. • Support governance processes for content lifecycle management, including planning for retiring outdated materials. • Contribute to best practices, tooling decisions, and continuous improvement within the product training function. • Stay current on emerging learning technologies, AI integration, accessibility practices, and innovative design techniques that can enhance RWS’s training offering. • Produce or edit video and animations for learning content using tools such as Camtasia and Vyond. • Create knowledge checks, assessments, exams, and certification assets. • Gather, analyse, and act on learner feedback to strengthen training quality and user experience. • Proactively suggest enhancements to workflows, templates, and content design approaches.