• Lead monthly cash calls with assigned Operating Areas, creating agendas, facilitating sessions, and tracking action items through resolution • Analyze and resolve payment issues, collaborating with sales, billing, and customers to address root causes and implement sustainable fixes • Reduce AR reserves by owning high-impact accounts, driving corrective actions, and ensuring timely follow-through on escalations and customer commitments • Serve as the primary liaison between internal teams (collectors, billing, sales, dispute coordinators) and customers to ensure consistent communication and timely resolution of issues • Proactively engage customers to confirm account status, negotiate payment plans, and ensure a positive customer experience • Prepare monthly summaries and performance metrics to provide visibility to operating units and leadership • Support process improvement activities, including dispute workflow accuracy, collector assignment clarity, escalation paths, and system clean-up efforts.

• Work on administrative processes and routines involving Supply Chain, Finance, and Sales Administration • Ensure organization and updating of information • Perform entries, updates, and queries in corporate systems (SAP and others) • Ensure data integrity and accuracy • Extract reports, update dashboards, and support metric analysis for decision-making • Collaborate with logistics, finance, commercial/sales, and customer service teams • Assist in activities related to orders, stock movements, financial reconciliations, and process documentation • Contribute to continuous improvement initiatives, process standardization, and support operational meetings

• Manage accounts payable processes including invoice intake, approvals, and vendor payments • Oversee accounts receivable workflows including billing, collections, and customer payment tracking • Maintain accurate financial records and ensure proper coding of transactions • Support reconciliation of AP/AR balances during month-end close • Partner with Operations and Partnerships teams to resolve billing discrepancies

• Follow up on claims rejections and denials • Identify billing issues • Communicate with insurance companies for status on outstanding claims • Work daily correspondence work files • Process and follow up on appeals • Resolve correspondence issues