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Accounts Receivable Specialist
Location
Florida
Posted
134 days ago
Salary
0
Seniority
Senior
Job Description
Accounts Receivable Specialist
Otis Elevator Co.
• Lead monthly cash calls with assigned Operating Areas, creating agendas, facilitating sessions, and tracking action items through resolution • Analyze and resolve payment issues, collaborating with sales, billing, and customers to address root causes and implement sustainable fixes • Reduce AR reserves by owning high-impact accounts, driving corrective actions, and ensuring timely follow-through on escalations and customer commitments • Serve as the primary liaison between internal teams (collectors, billing, sales, dispute coordinators) and customers to ensure consistent communication and timely resolution of issues • Proactively engage customers to confirm account status, negotiate payment plans, and ensure a positive customer experience • Prepare monthly summaries and performance metrics to provide visibility to operating units and leadership • Support process improvement activities, including dispute workflow accuracy, collector assignment clarity, escalation paths, and system clean-up efforts.
Job Requirements
- Minimum 3 years of AR or collections experience, with demonstrated dispute resolution capability
- Strong communication skills, able to interact confidently with branch teams, sales, customers, and leadership
- Proficiency in Excel, Word, PowerPoint, with ability to analyze data, prepare meaningful summaries, and communicate insights
- Experience with JD Edwards, High Radius, or ServiceNow preferred but not required
- Strong prioritization, follow-through, and organizational skills in a fast-paced environment
- Ability to work independently, take ownership, and drive sustainable results
- Customer-focused mindset with a commitment to resolving issues end-to-end.
Benefits
- Opportunity to influence cash performance
- Exposure to billing, collections, dispute management, and OA leadership
- Strong pathways for development in Finance, Service Operations, and Transformation
- Employee Scholar Program to sponsor degrees or certification programs
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