Muvr

About Muvr Muvr is building the future of on-demand logistics and moving services. Our platform powers real-time booking, pricing, matching, payments, and fulfillment across customers, drivers, and partners. As we scale, infrastructure reliability and operational excellence become product requirements. This role exists to keep production stable, observable, secure, and scalable so engineering teams can ship quickly without sacrificing uptime, correctness, or customer trust. Role Overview The DevOps / Site Reliability Engineer (SRE) owns the reliability foundations of Muvr’s platform. You will design and operate cloud infrastructure, improve deployment speed and safety, strengthen observability, and lead incident practices that prevent repeat failures. This is a hands-on, production-ownership role for someone who values automation, low-toil systems, and practical guardrails that make delivery faster and safer at the same time. You will partner closely with Engineering, Security, Product, and adjacent teams to harden the platform as usage grows. Key Responsibilities 1) Platform Reliability and Production Ownership - Own uptime, latency, availability, and error-rate outcomes for core services. - Establish SLOs, SLIs, and alerting aligned to customer impact and service health. - Improve reliability through resilient patterns such as retries, timeouts, circuit breakers, load shedding, and queue protections. - Reduce operational toil by building automation and self-service tools that improve engineering velocity and operational safety. 2) Cloud Infrastructure and Infrastructure as Code - Design, build, and maintain scalable cloud infrastructure across AWS, GCP, or Azure environments. - Automate provisioning, configuration, and change management using Infrastructure as Code, preferably Terraform. - Improve disaster recovery readiness through backups, restore validation, redundancy, and failover planning. - Maintain strong environment consistency across development, staging, and production to reduce deployment surprises and configuration drift. 3) CI/CD and Release Engineering - Build and improve CI/CD pipelines to increase deployment frequency while reducing release risk. - Standardize deployment practices, including versioning, environment promotion, staged rollouts, canary releases, and rollback mechanisms. - Implement release guardrails such as required test gates, policy checks, dependency scanning, and secrets detection. - Improve developer experience through faster builds, clearer failure signals, and more reliable deployment workflows. 4) Observability and Operational Excellence - Build and maintain observability across logs, metrics, tracing, dashboards, and service-level visibility. - Design alerting that catches critical failures early while minimizing noise and paging fatigue. - Create runbooks and playbooks that are actionable under pressure and linked to specific alerts or operational scenarios. - Improve MTTR through better instrumentation, faster diagnosis paths, and clearer service ownership. 5) Incident Management and Root-Cause Discipline - Lead or coordinate incident response, including triage, communication, mitigation, recovery, and follow-through. - Run blameless postmortems with clear root-cause narratives, contributing factors, and prevention actions. - Ensure corrective actions are tracked to completion and meaningfully reduce recurrence. - Establish incident severity levels, escalation paths, and communication templates that improve consistency during outages or degradation events. 6) Security and Compliance Baselines - Partner with Engineering to implement security best practices, including least privilege, secrets management, encryption, and audit logging. - Improve access hygiene through MFA coverage, key rotation, access reviews, and break-glass procedures. - Identify infrastructure risks and drive remediation with clear prioritization, ownership, and operational follow-through. - Support audit and compliance readiness through clear documentation, logging, and evidence-friendly processes when needed. 7) AI-Enabled Productivity and Execution - Use AI tools thoughtfully to improve productivity, troubleshooting speed, documentation quality, and automation efficiency. - Apply AI responsibly to support analysis, scripting, incident investigation, and workflow improvement while maintaining security, accuracy, and sound operational judgment. Qualifications Required - 3+ years of experience in DevOps, Site Reliability Engineering, Infrastructure Engineering, or similar roles supporting production systems. - Strong experience with at least one major cloud provider: AWS, GCP, or Azure. - Experience building or maintaining CI/CD pipelines using GitHub Actions, Jenkins, CircleCI, or similar tools. - Familiarity with containerization using Docker and orchestration platforms such as Kubernetes. - Strong troubleshooting skills across infrastructure, core networking concepts, deployments, and service operations. - Ability to write automation scripts and tooling using Bash, Python, or similar languages. - Comfortable using AI tools to improve efficiency and work quality, with a willingness to learn emerging AI workflows and apply them responsibly. Preferred - Experience supporting marketplace, logistics, dispatch, delivery, or other real-time operational platforms. - Experience with observability tools such as Prometheus and Grafana, Datadog, New Relic, or similar platforms. - Strong Infrastructure as Code experience using Terraform, CloudFormation, or equivalent tooling. - Experience scaling distributed systems in production, including autoscaling, queue management, caching strategies, and traffic spike handling. - Familiarity with security best practices and compliance expectations for production systems. - Familiarity with tools and systems such as Slack, Google Workspace, ChatGPT, ClickUp, Hubstaff, GitHub, CI/CD platforms, Kubernetes, Terraform, Datadog, Grafana, cloud consoles, ticketing tools, and other infrastructure or reliability platforms. Why Join Muvr - Own reliability and infrastructure for a fast-growing real-time logistics marketplace. - Take on a high-impact role shaping scalability, operational readiness, and production discipline. - Partner directly with engineering leadership to build systems that scale safely and sustainably. - Work on meaningful infrastructure problems where uptime, speed, and correctness directly affect real-world outcomes. - Competitive compensation.

• Own earned media execution and public narrative support for Muvr and the founder brand. • Pitch stories and build journalist relationships. • Draft press materials and coordinate launches and announcements. • Support reputation monitoring and issue-response planning. • Generate meaningful coverage consistently and measure outcomes beyond vanity mentions. • Build and maintain relationships with relevant journalists, editors, and producers across business, tech, local services, logistics, and consumer marketplace media. • Develop and refine Muvr’s public narrative, including draft and polish press releases and media pitches. • Coordinate launch readiness with Marketing, Partnerships, Operations, and leadership teams. • Monitor press mentions, social chatter, and brand sentiment, and flag reputational risks early. • Track PR performance and maintain a weekly PR dashboard and monthly summary for leadership.

• Run onboarding for new customers including kickoff, requirements capture, configuration steps, and readiness checks. • Drive adoption through proactive outreach, training sessions, and lightweight success plans for smaller accounts. • Own day-to-day case triage: classify, route, set expectations, and manage the case through closure. • Monitor health indicators: usage, adoption, issue volume, resolution times, and satisfaction signals. • Keep CRM and CS tool records current: contacts, lifecycle stage, onboarding status, health fields, and structured notes.

• Own Muvr’s data strategy across analytics, reporting, and governance • Build and maintain dashboards and KPI reporting for leadership and operating teams • Implement data quality checks and improve reliability • Partner with Engineering to improve pipelines and data architecture • Support Product and Ops with deep dives and insights for marketplace optimization • Mentor analysts and data contributors as the function grows

• Own and execute Muvr’s operational strategy to support rapid, sustainable growth. • Design scalable operating models for moving, delivery, and hauling services across markets. • Translate company goals into clear operational KPIs, dashboards, and action plans. • Oversee driver and mover operations, including onboarding, activation, utilization, retention, and performance management. • Improve marketplace liquidity, service-level reliability, and fulfillment rates. • Partner with Growth and Product to balance supply and demand across geographies and time windows. • Own end-to-end service quality, including booking accuracy, on-time performance, issue resolution, and NPS. • Build and optimize SOPs for customer support escalation, refunds, claims, and incident management. • Use data and customer insights to continuously improve service standards. • Build repeatable, documented processes that reduce manual work and operational risk. • Partner with Product and Engineering to define operational requirements, tooling, and automation. • Evaluate and implement third-party tools and vendors to support operations at scale. • Own operational cost structures, contribution margins, and market-level profitability. • Partner with Finance on forecasting, budgeting, and cost optimization initiatives. • Identify levers to improve efficiency without compromising customer or driver experience. • Build, manage, and mentor a high-performing operations team. • Establish clear ownership, accountability, and career development paths. • Foster a culture of execution, continuous improvement, and customer obsession. • Serve as the operational voice in company-wide planning and decision-making. • Lead cross-functional projects that require tight coordination across teams. • Act as a key operator during high-impact events, incidents, or rapid scaling moments.

• Identify and prioritize potential brand, channel, and strategic partners aligned with Muvr’s target customers. • Research markets, industries, and companies that present partnership opportunities. • Develop outbound strategies to source, pitch, and engage partners. • Lead partnership conversations from intro through negotiation and launch. • Structure mutually beneficial partnership models (co-marketing, referrals, integrations, bundled offers). • Coordinate internal alignment to ensure partnerships are operationally viable. • Launch and manage partnerships in collaboration with Marketing and Operations. • Track partnership performance against defined goals and KPIs. • Optimize or sunset partnerships based on performance and strategic fit. • Build long-term relationships with partners through trust, communication, and execution. • Act as Muvr’s primary point of contact for assigned partners. • Identify expansion opportunities within existing partnerships. • Partner with Marketing on campaigns, messaging, and co-branded initiatives. • Work with Revenue and Ops to ensure partnerships drive real bookings and revenue. • Provide feedback from partners to inform product and go-to-market strategy.

• Own the deal desk ticketing and intake process for new deals, changes, and exception requests. • Triage requests quickly, confirm required information, and route approvals based on policy. • Maintain SLAs and communicate clear timelines, status updates, and next steps to Sales stakeholders. • Prepare, validate, and deliver quotes and proposals using CPQ tools or standardized templates. • Review pricing, discounts, bundles, and terms for accuracy and compliance with commercial policy. • Ensure quotes reflect current packaging rules and do not create downstream delivery, billing, or contracting issues. • Manage discounting and exception workflows using approval matrices and pricing policy guardrails. • Validate CRM accuracy against quote outputs, order forms, and billing requirements. • Operate and support deal desk tools such as CPQ, proposal platforms, e-signature systems, and workflow automation tools. • Track deal desk performance metrics such as turnaround time, SLA compliance, approval volumes, discount levels, and error rates. • Train Sales teams on submission standards, quoting rules, and approval workflows so adoption is consistent.

• Own and optimize Muvr’s CRM, including Salesforce, HubSpot, or similar GTM systems. • Manage data hygiene through validation rules, required fields, deduplication, lifecycle stage definitions, and governance controls. • Build and maintain workflows and automation such as lead routing, task triggers, notifications, sequences, and stage gates. • Manage roles, permissions, and audit-friendly access controls. • Build the revenue reporting framework used weekly, monthly, and quarterly by leadership. • Own forecasting methodology, including pipeline stages, confidence rules, weighting assumptions, and forecast accuracy tracking. • Create dashboards for pipeline health, including coverage, stage conversion, stage aging, win rates, and cycle time. • Design and document sales and success workflows, including qualification criteria, stage definitions, and entry and exit requirements. • Standardize handoffs across Marketing, Sales, onboarding, and Customer Success with clear field requirements and accountable owners. • Own deal desk operations, including approvals, discount guardrails, pricing exceptions, and contract handoffs. • Partner with Marketing to improve MQL to SQL to opportunity conversion. • Build workflows for renewals, upsells, and at-risk account tracking. • Evaluate, implement, and manage GTM tools such as sequencing platforms, enrichment tools, CPQ systems, contract tools, and analytics platforms. • Train Sales and Customer Success teams on CRM usage, pipeline hygiene, forecasting discipline, and GTM best practices.

• Monitor and support compliance with local, state, and federal requirements relevant to logistics and delivery operations. • Partner with Legal to interpret requirements and translate them into operational controls and procedures. • Maintain a regulatory obligations tracker with owners, evidence requirements, and review cadence. • Support regulatory inquiries by ensuring documentation, records, and supporting materials are complete and accessible. • Develop, implement, and maintain compliance policies, SOPs, and internal controls that teams can follow in real operations. • Ensure policies are practical, enforceable, and mapped to actual workflows rather than theoretical standards. • Establish governance practices such as change control, approvals, and documentation standards. • Maintain audit-ready documentation, including controls, evidence, version history, and decision logs. • Conduct compliance audits and monitoring across operations, support workflows, partner processes, and internal practices. • Build and maintain exception reporting to track non-compliance, root causes, and corrective actions. • Perform risk assessments for new markets, new partners, new service types, and new workflows. • Manage incident reporting standards and ensure correct triage, documentation, and escalation. • Support investigations related to compliance issues, operational breaches, or policy violations. • Build and deliver compliance training programs for managers and frontline teams. • Track compliance performance across audit pass rates, exception volume, time-to-remediation, incident trends, and training completion. • Provide weekly or monthly reporting to leadership with risks, progress, and recommended next steps.

• Own risk and compliance strategy across marketplace operations, safety, regulatory requirements, and operational governance. • Build and maintain a risk register covering key domains such as safety, fraud, service quality, claims, regulatory compliance, data handling, and partner risk. • Define control priorities based on impact, likelihood, and feasibility, focusing first on the highest-risk and highest-loss areas. • Establish a recurring operating cadence for risk review, incident review, and control effectiveness checks. • Identify and assess risks across drivers, customers, merchants, partners, and service delivery workflows. • Design practical controls such as verification steps, eligibility rules, escalation triggers, monitoring processes, and enforcement logic. • Partner with Ops and SupportOps to reduce operational failure points that lead to churn, disputes, losses, or reputational risk. • Track leading indicators and escalate emerging risks before they become larger incidents. • Develop and maintain compliance policies, internal controls, and operational playbooks that teams can understand and apply consistently. • Ensure policies are clear, enforceable, and aligned with real workflows rather than theoretical standards. • Maintain audit-ready documentation, including ownership, process design, supporting evidence, and change history. • Review and update policies and controls when workflows, products, or markets evolve. • Monitor local, state, and federal regulations relevant to logistics, delivery operations, consumer protection, safety, and marketplace operations. • Partner with Legal to interpret requirements and translate them into operational controls, workflows, and training. • Ensure compliance is embedded into daily operations through workflow design, not just policy awareness. • Support regulatory inquiries, documentation requests, and compliance reviews with complete and organized records. • Partner with Trust and Safety on investigation workflows and high-severity incidents. • Lead or support investigations related to compliance breaches, fraud patterns, operational failures, and policy violations. • Establish incident response standards, including severity levels, escalation paths, communication templates, and decision rights. • Run post-incident reviews and ensure corrective actions are assigned, tracked, and completed. • Define and track risk and compliance metrics such as incident rate, severity trends, fraud loss rate, disputes and chargebacks, claims frequency, policy exceptions, and SLA adherence. • Build dashboards and recurring reporting for leadership and cross-functional stakeholders. • Conduct periodic audits of high-risk workflows to identify control failures, policy drift, and revenue leakage. • Maintain audit readiness through disciplined documentation, evidence collection, and control reviews. • Build training programs and materials to ensure compliance awareness and correct execution across teams. • Coach managers and frontline teams on policy application, escalation standards, and risk-aware decision-making. • Improve training based on incident trends, QA findings, audit results, and operational pain points. • Use AI tools thoughtfully to improve productivity, policy documentation, analysis speed, workflow design, and reporting efficiency.