• The Customer Care Manager is the single point of contact for strategic revenue customer accounts with complex product needs. • In this position, you will proactively manage customers’ service needs ensuring the highest level of satisfaction, exceeding deliverables and timelines within the Customer Journey. • Manage interactions from the order origination through revenue assurance. • Promote revenue growth, retention, and overall client satisfaction. • Provide support, coordination, and guidance on client and service delivery processes. • Serve as the escalation point for customer inquiries and issues. • Includes: order origination and validation, project management, service scheduling, technical customer account management, MACD handling, billing and revenue assurance. • Communicates order status and governance via client facing communication. • Meet learning, development and personal growth objectives to provide a superior customer experience. • Deliver data and feedback to other internal organizations on chronic performance issues and recommendations. • Provide Client Business Reviews on a recurring basis, no less than bi-annually. • Support Service Assurance and Repair in Network Service Review (NSR) presentation to client. • Initiate mitigation strategies to optimize customer solution delivery. • Collaborate with Sales and Operations ecosystem to execute a connected Customer Journey (LBGUPS – Learn, Buy, Get, Use, Pay, Support).

• Installing, maintaining, and troubleshooting of high-speed internet, video, and voice networks including associated wiring and equipment • Performing maintenance and repair on outside plant facilities • Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables • Observing all safety rules and regulations • Assisting other technical personnel in the performance of their duties when requested • Actively supporting sales and marketing related activities • Directing customer facing work and sales referrals

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As of 2025, AO has achieved the largest weekly, monthly, and quarterly results in company history—a milestone driven by strong leadership, proven systems, and a commitment to excellence. This sustained, record-breaking growth has opened the door for new opportunities, and we are now expanding our team with motivated, talented individuals ready to grow within a supportive, high-performing environment. This is more than a remote role—it’s an opportunity to join a company with real momentum, long-term stability, and a clear vision for the future. With world-class support, exceptional mentorship, and advancement opportunities at every level, this could be the career change you’ve been waiting for. Qualifications - Motivated, dependable, and eager to grow professionally - Coachable and open to learning new skills - Comfortable working independently while contributing to a team - Seeking long-term stability, advancement, and meaningful career growth Requirements - Stable Work-From-Home Position - Ongoing Training & Development - Weekly Pay + Performance Bonuses - Union Contract & Representation - Comprehensive Benefits - Industry-Leading Tools & Technology - Leadership Events & Professional Connection - Incentive Trips & Team Experiences Benefits - Life insurance coverage, including Accidental Death Benefits (ADB) - Medical insurance reimbursement to help prioritize your health - Advanced systems and modern technology that streamline workflows - Leadership conventions and conferences that inspire growth - Incentive trips, recognition events, and team-building experiences How to Apply Submit your updated resume along with your compensation requirements for review. Community Wellness Notice All interviews are conducted via Zoom video conferencing for safety and convenience. Take the Next Step Be part of a company where growth is real, opportunity is ongoing, and success is recognized. If you’re ready to work from home, grow with a winning team, and build a future rooted in stability and achievement, we invite you to apply today.

• Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines • Monitor the BitMEX Trollbox, Telegram and other channels as required • Perform document checks as per standard procedures • Escalate enquiries when necessary • Work closely with various internal partners (including Founders, Engineers, Sales, Marketing, Control teams, IT) in different regions (Asia, Europe, America) when necessary • Assist in updating FAQ/Solutions documentation • Constantly look for ways to improve our customer service