• Design, build, and maintain a centralized SharePoint Online knowledge site from the ground up, including site architecture, navigation, page templates, metadata, and permissions. • Develop and manage information architecture to ensure content is intuitive, searchable, and scalable. • Establish and enforce content governance standards, including ownership models, review cadences, version control, and content lifecycle management. • Develop naming conventions, page standards, metadata tagging, and documentation best practices. • Partner with cross-functional teams (HR, Compliance, Operations, IT) to gather requirements and translate business needs into an effective knowledge system. • Write, edit, and maintain process documentation, job aids, call scripts, and internal communications. • Collaborate with subject matter experts (SMEs) to document evolving workflows and best practices. • Proactively identify content gaps, outdated materials, and opportunities to improve knowledge accessibility. • Oversee SharePoint permissions, role-based access, and site maintenance. • Monitor site usage, engagement, and feedback to continuously improve user experience. • Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations. • Partner with internal teams to maintain LMS integrations (including Salesforce) and reporting accuracy. • Set up and maintain automated learning pathways, reminders, and certifications aligned with compliance and business requirements. • Troubleshoot LMS issues, provide user support, and coordinate with vendors as needed. • Generate reports and analyze training data, course engagement, and learner feedback to improve learning effectiveness. • Create and maintain training assets such as job aids, infographics, microlearning modules, and e-learning content. • Assist in e-learning course design using tools such as Articulate Rise, Vyond, Camtasia, and other industry-standard tools. • Collaborate with trainers and SMEs to develop engaging learning materials aligned with adult learning principles. • Support live and virtual training sessions by managing learning assets and post-session resources.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Escrow Administrator, you will play a pivotal role in ensuring that every interaction with SeedTrust leaves a lasting positive impression on our clients. The primary responsibility is to support the escrow department to ensure seamless and efficient operations. - Serve as the welcoming face and voice of SeedTrust, providing exceptional customer service to all clients. - Act as a trusted advocate for our clients, addressing their inquiries, questions, and concerns. - Respond to and address all customer service inquiries promptly, providing clear and accurate information to ensure a positive client experience. - Generate detailed reports for clients, intended parents, and surrogates as required, ensuring accuracy and clarity for all parties involved. - Resolve matters promptly and ensure clients feel valued and supported during all phases of their journey. - Create new surrogacy escrow accounts for intended parents and surrogates. - Help clients become proficient with our system by guiding them through account setup, portal navigation, and connecting with the escrow team. - Assist in email inbox maintenance and delegating tasks across team members. Qualifications - Exceptional organizational skills and attention to detail. - Can inspire and motivate your team members. - Comfortable giving and receiving feedback. - Adapt to changing priorities and work effectively in a fast-paced environment. - Excel in delivering outstanding customer service. Benefits - The SeedTrust culture is one of empowerment and accountability. - We work hard for our clients, inspiring trust and peace of mind - allowing everyone to focus on building families. - We are 100% remote!

• Monitors workload distribution and redistributes tasks, as appropriate • Provides guidance to team members, as appropriate • Mentors staff for professional development • May perform pre-award activities in support of the RAS unit • Understands and applies federal and university rules to management of effort allocation for individuals compensated whole or in part from federal awards • Applies costing rules and regulations to federally funded projects • Analyzes information and formulates conclusions • Ensures strong levels of customer service to faculty and departments being served • Addresses issues that violate performance levels or terms of the RAS performance level agreements, both with internal RAS staff and with departments and/or faculty • Performs post-award activities to include setting up of awards in PeopleSoft, issuing eNOAs, setting up payroll distributions, requesting subcontracts and working with other participant's institutions, gathering approval for and issuing PANs (Provisional Account Numbers), monitoring award budgets and expenses, preparing award finance reports for PIs, preparing and routing no cost extension requests, preparing CAS exceptions for approval, submitting journals and RSTs, reviewing subcontracts and associated purchase orders, preparing interim Financial Status reports for sponsors, clearing suspense accounts, reviewing effort reports and facilitating certification processes, preparing final Financial Status Reports for sponsors, and cleaning up award at the end of the award, and requesting inactivation of SmartKey • Works with Pre-Award team lead to coordinate inter-team meetings to facilitate collaboration between the pre-award and post-award teams • Performs related responsibilities as required.

• Provide technical expertise for global administration of Active Directory, VMware, Windows, Linux, and cloud environments. • Implement and maintain security controls and best practices to protect server infrastructure from unauthorized access and cyber threats. • Lead small to medium technical projects or workflows, such as structured upgrades, environment cleanups, application server deployments, or infrastructure improvements. • Collaborate with cross-functional teams by providing technical contributions and delivering assigned work. • Coordinate and execute server-related onboarding processes, applying best practices to ensure efficient, smooth technology transitions. • Identify and recommend improvements to increase system reliability and efficiency. • Document operational processes, procedures, and system configurations to ensure consistent execution across the team. • Participate in incident response activities and on-call rotation, assisting with root cause analysis and resolution.