ComputerCare

• Act as a Strategic Consultant: Partner with cross-functional teams (Accounting, Operations, Sales) to deeply understand their objectives. Don't just execute requests; analyze if the requested change is actually the right way to achieve the goal in the first place. • Guard Against Technical Debt: Aggressively protect our NetSuite environment by reducing unnecessary customizations. Champion standard, out-of-the-box (OOTB) functionality to ensure long-term stability, cleaner data, and easier system upgrades. • Challenge the Status Quo: Continuously audit our existing workflows, scripts, and processes. If we are doing something just because "that's how it's always been done," proactively highlight the weakness and engineer a leaner, more efficient way. • Champion Business Continuity: Proactively identify single points of failure, security vulnerabilities, or fragile workflows. Build robust solutions that ensure daily operations run smoothly as the business scales. • Intelligent Development & Administration: Design, test, and deploy SuiteScript, workflows, and integrations *only when necessary*. Build and maintain saved searches, reports, and dashboards to deliver actionable business intelligence. • Manage the Foundation: Oversee user setup, roles, permissions, and access controls to ensure secure and efficient system usage, while maintaining strict compliance with change management policies. • Provide Expert Support: Serve as the technical point of contact, providing front-line user support, troubleshooting, and training. *(Note: Occasional support outside standard business hours may be required for critical implementations).

Description As a key member of the Human Resources team, the Recruiter owns the full recruiting lifecycle across technical, operational, and customer-facing roles. This position is responsible for building strong talent pipelines and partnering closely with hiring leaders to support the company’s rapid growth. The Recruiter plays a critical role in helping ComputerCare scale while maintaining our commitment to exceptional service, accountability, and teamwork. Success in this role requires strong operational discipline, proactive sourcing, and the ability to manage multiple searches simultaneously while delivering an outstanding candidate experience. This role supports approximately 70+ annual hires, requiring the ability to manage 10–20 active requisitions simultaneously while maintaining strong candidate experience and hiring quality. Values in Action We instead of me. Be accountable. Take initiative. Act with empathy. Embrace curiosity. Do the right thing. The Recruiter models and reinforces ComputerCare’s values through the hiring process by: • Delivering a service-oriented candidate experience that reflects the company’s commitment to customers and employees. • Demonstrating integrity and accountability in hiring practices and candidate evaluation. • Partnering with hiring managers to ensure hiring decisions reflect the collaborative culture of ComputerCare. • Continuously improving recruiting processes to support the company’s growth and operational excellence. What You'll Do - Manage full-cycle recruiting across multiple departments, including Repair, IT, Sales, and Operations. - Maintain an active pipeline of qualified candidates to support ongoing hiring needs. - Partner with hiring managers to define role requirements, success profiles, and hiring plans aligned with company growth. - Drive an efficient recruiting process that balances hiring speed with candidate quality. - Manage communication and scheduling throughout the candidate journey to ensure a positive experience. - Track key recruiting metrics (e.g., time-to-fill, pipeline conversion, source effectiveness) to improve hiring outcomes and share insights with leadership. - Maintain a high level of confidentiality and discretion with regard to all matters, data and documents. - Ensure the hiring process reflects ComputerCare’s commitment to service, integrity, and professionalism. - Maintain and update job descriptions and specifications to reflect evolving organizational needs and attract the right talent. - Build and maintain talent pipelines for frequently hired roles including repair technicians, IT support, sales, and operations positions. - Manage requisition workflow, interview coordination, and offer processes to maintain hiring velocity. - Provide hiring leaders with market insight regarding compensation, talent availability, and competitive trends. - Conduct reference checks as needed to confirm the suitability and integrity of potential hires. - Develop and execute creative sourcing strategies using job boards, referrals, professional networks, and other proactive channels. - Represent ComputerCare professionally in community and industry events to strengthen the company’s reputation as an employer. - Organize and participate in career fairs, networking events, and community initiatives, representing the company and building a strong talent pipeline. - Stay informed on industry trends and labor market conditions to maintain a competitive recruiting strategy. - Screen candidates for technical capability and cultural alignment, ensuring a structured and equitable selection process. - Provide training and coaching to hiring managers on interview techniques, candidate evaluation, and best practices for delivering an exceptional candidate experience. - Maintain accurate, organized data within the applicant tracking system (ATS). - Collaborate with HR and business leaders to advance diversity, equity, and inclusion (DEI) in all recruiting practices. - Support the facilitation of new hire orientation sessions and onboarding activities. - Perform other duties as assigned by leadership. What You'll Bring - 3-5 years of full-cycle recruiting experience, ideally within a high-growth tech environment within a multi-location organization. - Demonstrated ability to manage 10–20 concurrent requisitions in a fast-paced environment. - Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience). - Proven ability to source and engage candidates across multiple platforms. - Experience partnering with hiring managers and influencing hiring decisions. - Excellent organizational and time management skills; able to manage multiple requisitions simultaneously. - Strong interpersonal and communication skills with a focus on relationship-building and candidate care. - Proficiency with applicant tracking systems (e.g., Greenhouse, Lever, Workable) and sourcing tools (e.g., LinkedIn Recruiter). - Experience recruiting across technical and non-technical roles is a plus! What does success look like? - Maintaining strong candidate pipelines for critical roles - Achieving recruiting timelines that support operational needs - Delivering a professional and responsive candidate experience - Building trusted partnerships with hiring managers - Contributing to continuous improvement of recruiting practices Perks & Benefits - Comprehensive Medical, Dental, and Vision plans to keep you feeling your best - 401(k) with employer match—because your future matters - Company-paid Life Insurance, plus HSA & FSA options - Employee Assistance Program (EAP) for real support when you need it - Adoption Assistance to help grow your family - Commuter Benefits for an easier ride - Free Coursera Professional Certifications to level up your skills - Generous vacation & sick time, plus paid time off to give back to your community $67,000 - $90,000 a year If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in ComputerCare’s mission, core values and can contribute to our team in a variety of ways – not just candidates who check all the boxes. At ComputerCare, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders. ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

• Assist in designing and structuring database architecture to support scalable data storage, efficient querying, and optimized performance. • Demonstrate understanding of relational databases, including tables, schemas, indexing, normalization, and relationships. • Help build and maintain data pipelines to move and transform data between systems while ensuring accuracy and reliability. • Create dashboards, reports, and visualizations using SQL, Excel, Tableau, Power BI, or Looker Studio to communicate findings clearly to stakeholders. • Analyze large datasets to identify trends, patterns, correlations, and actionable insights that support business decisions. • Collect, organize, and maintain data from multiple sources while ensuring data integrity and accuracy. • Write, maintain, and optimize SQL queries for reporting, analysis, and data extraction. • Clean, preprocess, and transform raw data using SQL and Python to prepare it for analysis and reporting. • Work with cross-functional teams to understand business requirements, define KPIs, and translate them into analytical solutions. • Identify inefficiencies in data processes and implement automation using SQL, Python, or ETL tools to improve workflow and data quality.

• Design, implement, and maintain NetSuite customizations, including reports, saved searches, KPIs, dashboards, scripts, workflows, and custom records. • Participate in system enhancements, including requirements gathering, development, testing, data validation, documentation, user support, training, and ongoing maintenance. • Serve as the technical point of contact for NetSuite and provide front-line user support and training. • Manage user setup, roles, permissions, and access controls to ensure secure and efficient system usage. • Configure and maintain NetSuite objects such as custom fields, forms, records, workflows, dashboards, and scripts. • Develop, test, and deploy SuiteScript, workflows, and integrations to automate processes and improve efficiency. • Build and maintain saved searches, reports, KPIs, and dashboards to support business operations and decision-making. • Troubleshoot system issues, maintain data accuracy, and support daily operations. • Maintain up-to-date knowledge of NetSuite functionality, customizations, and integrations. • Collaborate with cross-functional teams, advise on best practices, and document system configurations and processes. • Ensure compliance with security, audit, and change management policies. • Support troubleshooting and implementations outside of standard business hours when needed.

• Build, hire, and scale the Account Management function from an early team into a high-performing, larger-scale organization that can support our growing customer base. • Define and execute the Account Management strategy aligned with revenue, retention, and growth targets. • Define account segmentation, ownership models, coverage, success criteria, and capacity planning. • Hire, coach, and scale a high-performing team of Account Managers accountable for expansion, retention, and customer outcomes. • Establish standards, KPIs, dashboards, and an operational cadence for reporting, forecasting, reviewing account health, risk, retention, and expansion pipeline. • Build repeatable playbooks for onboarding, adoption, driving usage, identifying cross-sell and upsell opportunities, unlocking new use cases, and renewal motions. • Identify expansion opportunities, diagnose risk proactively, and implement retention strategies. • Implement data-driven frameworks for customer prioritization, health scoring, forecasting, and resource allocation. • Partner closely with Sales, Operations, CEO, and Finance on post-sale execution, forecasting, quota design, capacity planning, and incentive alignment. • Serve as executive sponsor for strategic enterprise accounts and complex expansions. • Ensure tight feedback loops between customers and internal stakeholders to influence roadmap and opportunity investments. • Build scalable processes that support global expansion and evolving GTM motions. • Lead with a strategic lens while staying hands-on when needed, jumping in alongside the team (including making calls) to model expectations and support execution. • Attend quarterly company leadership meetings, collaborating on company initiatives and deliverables. • Take the lead in driving a culture of continuous improvement and change management. • Drive organizational excellence, ensuring a work culture of Diversity, Equity, and Inclusion by living the company’s vision and core values.

• Support our customers by processing and managing their device repair orders with accuracy and attention to detail. • Coordinate closely with internal operations and technicians to ensure timely and efficient service delivery. • Maintain consistent communication with IT administrators, IT directors, and procurement teams regarding repair timelines, device logistics, and service updates. • Track order progress, resolve customer issues proactively, and ensure a positive customer experience from start to finish. • Identify additional opportunities within existing accounts to expand service offerings and drive customer value. • Execute all elements of order management, ensuring accuracy and accountability in every stage of the sales process. • Build strong, long-term relationships with key stakeholders to enhance customer satisfaction and loyalty. • Partner with Account Executives on joint accounts to maximize opportunities and strengthen our market footprint. • Collaborate with Marketing to develop and execute targeted campaigns. • Stay current on technology trends, procurement cycles, and budget planning for the business to identify new sales opportunities. • Conduct engaging virtual presentations and product demonstrations that showcase ComputerCare’s unique service model for business customers. • Identify and pursue upsell or cross-sell opportunities across our IT Asset Management (ITAM) and lifecycle service offerings. • Maintain accurate records of customer interactions, pipeline activity, and forecasts within the CRM.

• Manage K–12 device repair orders with accuracy and attention to detail, coordinating closely with internal operations and technicians to ensure timely and efficient service delivery. • Maintain consistent communication with school administrators, IT directors, and procurement teams on repair timelines, device logistics, and service updates to ensure a smooth customer experience. • Track order progress, proactively resolve issues, and deliver exceptional customer service from start to finish. • Build and nurture strong, long-term relationships with key education stakeholders to enhance satisfaction and loyalty. • Collaborate with Account Executives on joint K–12 accounts to maximize district-level opportunities and expand our market presence. • Partner with Marketing to develop and execute targeted campaigns for the education segment. • Stay informed on K–12 technology trends, procurement cycles, and funding programs (e.g., E-Rate, ESSER) to identify and pursue new sales opportunities. • Deliver engaging virtual presentations and product demonstrations that highlight ComputerCare’s unique service offerings. • Identify and act on upsell and cross-sell opportunities across IT Asset Management (ITAM) and lifecycle services. • Maintain accurate records of customer interactions, pipeline activities, and forecasts in the CRM system.