It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development. Summary Join Gainwell as a Call Center Healthcare Representative and play a meaningful role in supporting healthcare programs that serve communities across the country. In this remote, part-time role, you’ll provide clear, accurate information to members and providers while delivering a professional and compassionate customer experience. If you thrive in a structured, high-volume environment and take pride in helping others, this opportunity offers purpose-driven work with daytime hours. Your role in our mission - Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services. - Research and resolve inquiries efficiently while following established procedures and compliance guidelines. - Document customer interactions clearly and accurately in multiple systems during live calls. - Meet performance expectations including quality standards, service levels, and productivity goals. - Contribute to a collaborative team environment focused on delivering reliable and responsive support. What we're looking for - At least two (2) years of customer service experience, ideally in a call center or high-volume environment. - Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center). - Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously. - Clear and professional communication skills with the ability to manage challenging conversations calmly. - Self-motivated and dependable, with the ability to work independently in a remote setting. What you should expect in this role - Part-time remote position with scheduled hours primarily between 9:00 AM – 3:30 PM CST, Monday through Friday, aligned with business needs. - Paid 6-week training program at approximately 30 hours per week, designed to prepare you for success. - Ongoing scheduling based on business needs and call volume, with potential for additional hours when available. - Minimum hard-wired high-speed internet connection required (no Wi-Fi) with minimum download speed of 25 Mbps and upload speed of 10 Mbps, plus a private, distraction-free workspace. - Access to Gainwell’s competitive benefits package in accordance with eligibility guidelines, including medical, dental, vision, and 401(k) options. #LI-REMOTE #LI-JT1 The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

• Establishes and maintains great working relationships with assigned business accounts, serving as the main day-to-day contact between program administrators or relationship managers. • Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction. • Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions. • Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics. • Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates. • Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery. • Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods. • Assisting dealerships with submitted contracts and assisting with resolving the questions, reviewing monthly statements, and questions on auto titles.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Come and join the #1 rated PrEP provider in North America, Freddie! We are looking for a compassionate and dedicated Registered Nurse licensed in multiple states to provide high-quality, virtual sexual health care to our patients across the U.S. At Freddie, our patients are our #1 priority—we’re passionate about delivering an exceptional, 11/10 star experience. Our team provides empathetic, stigma-free, and client-centered care for those seeking preventative care through PrEP (Pre-Exposure Prophylaxis) and DoxyPEP, as well as treatment for those living with HIV. This role requires strong clinical skills, excellent communication, and a commitment to reducing health disparities within diverse populations, including those in the LGBTQ2IA+ community. In this role, you’ll make an impact by: - Providing Compassionate, High-Quality Synchronous Care (~20 hours a week) - Delivering inclusive, expert, virtual care through scheduled synchronous consultations through our virtual care platform - Leading comprehensive initial assessments for those seeking preventative HIV care, including but not limited to: history taking, risk assessment, and psychosocial evaluations - Providing comprehensive sexually transmitted and blood borne infection (STBBI) prevention education to clients (with a focus on HIV prevention), including risk reduction strategies and behavioural counseling - Championing health education and empowerment, helping patients understand their treatment options, navigate stigma, and take control of their wellness - Supporting Seamless Asynchronous Patient Care (hours vary daily based on task availability) - Providing asynchronous care to ensure timely and continuous support for patients, including reviewing results, providing education, and clinical follow-ups - Maintaining accurate, detailed patient records in our Electronic Medical Record (EMR) system, using a wide variety of virtual tools to chart and connect with patients - Collaborating with our team of Nurse Practitioners and support team members to support end-to-end patient care Qualifications - An active Registered Nurse compact state license - 3+ years of experience in a clinical nursing role - Clinical experience in a semi-independent practice role in medical patient care and/or sexual health - Experience providing virtual healthcare - Excellent communication skills and empathetic care delivery - Experience working in HIV prevention and/or with the LGBTQ2IA+ community Requirements - Daily availability for asynchronous patient care tasks (reviewing results, providing education, follow-ups), plus 20 hours weekly for scheduled shifts, including live consultations—task volume may vary based on state licensure and patient needs Benefits - Compensation is task-based, but on average, independent contractors can expect to earn approximately $50 per hour. - Flexibility to work primarily on your own schedule. - Opportunity to contribute your skills and expertise in a dynamic and adaptable work schedule.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is Remote in Worcester, MA. If you are located within 40 miles of our office at 666 Lincoln Street, Worcester, MA, you will have the flexibility to work remotely as you take on some tough challenges. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. This position is part-time (16 hours/week), Saturday and Sunday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 7:00 am - 3:00 pm. It may be necessary, given the business need, to work occasional overtime and weekends. We offer 3 - 4 weeks of paid training. The hours during training will be aligned with your schedule. Training will be conducted onsite. Primary Responsibilities: - Receives and screens external and internal calls; answers incoming emergency and non-emergency calls for medical service. - Directs / dispatches calls to appropriate area or contact, or documents and processes message. - Utilizes all switchboard functionality including transfer, conference, serial call, hold, join, camp, page as well as all screen functionality and navigation. - Handles emergency calls with assistance. - Uses effective, active listening skills to determine patient needs. - Manages patient expectations in a satisfactory and consistent manner. - Uses conflict resolution and negotiation steps for handling difficult callers. - Documents conflicts and issues to facilitate fact gathering, root cause analysis and actions for resolution. - Receives external and internal calls during hours the organization is closed; answers incoming emergency and non-emergency calls for medical service; documents and processes message, dispatches call to appropriate area or contact. - Logs every message or incident; documents required data; provides patient next steps and sets expectation for follow-up. - Determines appropriate coverage, such as on call, next day, urgent care, triage, etc. - Handles calls based on experience, training, policies and procedures. - Dispatches or directs calls to appropriate contact based on experience, training, policies and procedures. - Operates departmental software. Calls are directed properly throughout the system. - Logs messages appropriately. - Places phone calls and takes message accurately. Reads and signs the departmental communications book. - Assists patients with general information: meetings, directions, classes, hours of operations, etc. - Gains knowledge of organization information, programs, and classes. - Maintains the departmental standard calls per hour during non-messaging times. - Maintains the departmental standard calls per hour during off business hours. - Complies with health and safety requirements and with regulatory agencies such as DPH, etc. - Complies with established departmental policies, procedures, and objectives. - Enhances professional growth and development through educational programs, seminars, etc. - Attends a variety of meetings, conferences, and seminars as required or directed. - Performs other similar and related duties as required or directed. - Regular, reliable and predictable attendance is required. Qualifications - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 1+ years of customer service experience - Experience with PC and Windows based programs including Microsoft Word, Microsoft Excel and Microsoft Outlook - Ability to type at the speed of twenty-five WPM (words per minute) - Ability to train onsite - Ability to work any of our part-time (16 hours/week) shift schedules during our normal business hours of 7:00 am - 3:00 pm on Saturday and Sunday including the flexibility to work occasional overtime and weekends based on business need Preferred Qualifications - Switchboard / Call Center / Customer Service Telecommuting Requirements - Reside within 40 miles of our office, located at 666 Lincoln Street, Worcester, MA - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Pay and Benefits Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as: - A comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) The salary for this role will range from $16.00 - $25.05 per hour based on full-time employment. We comply with all minimum wage laws as applicable.