This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is Remote in Worcester, MA. If you are located within 40 miles of our office at 666 Lincoln Street, Worcester, MA, you will have the flexibility to work remotely as you take on some tough challenges. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. This position is part-time (16 hours/week), Saturday and Sunday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 7:00 am - 3:00 pm. It may be necessary, given the business need, to work occasional overtime and weekends. We offer 3 - 4 weeks of paid training. The hours during training will be aligned with your schedule. Training will be conducted onsite. Primary Responsibilities: - Receives and screens external and internal calls; answers incoming emergency and non-emergency calls for medical service. - Directs / dispatches calls to appropriate area or contact, or documents and processes message. - Utilizes all switchboard functionality including transfer, conference, serial call, hold, join, camp, page as well as all screen functionality and navigation. - Handles emergency calls with assistance. - Uses effective, active listening skills to determine patient needs. - Manages patient expectations in a satisfactory and consistent manner. - Uses conflict resolution and negotiation steps for handling difficult callers. - Documents conflicts and issues to facilitate fact gathering, root cause analysis and actions for resolution. - Receives external and internal calls during hours the organization is closed; answers incoming emergency and non-emergency calls for medical service; documents and processes message, dispatches call to appropriate area or contact. - Logs every message or incident; documents required data; provides patient next steps and sets expectation for follow-up. - Determines appropriate coverage, such as on call, next day, urgent care, triage, etc. - Handles calls based on experience, training, policies and procedures. - Dispatches or directs calls to appropriate contact based on experience, training, policies and procedures. - Operates departmental software. Calls are directed properly throughout the system. - Logs messages appropriately. - Places phone calls and takes message accurately. Reads and signs the departmental communications book. - Assists patients with general information: meetings, directions, classes, hours of operations, etc. - Gains knowledge of organization information, programs, and classes. - Maintains the departmental standard calls per hour during non-messaging times. - Maintains the departmental standard calls per hour during off business hours. - Complies with health and safety requirements and with regulatory agencies such as DPH, etc. - Complies with established departmental policies, procedures, and objectives. - Enhances professional growth and development through educational programs, seminars, etc. - Attends a variety of meetings, conferences, and seminars as required or directed. - Performs other similar and related duties as required or directed. - Regular, reliable and predictable attendance is required. Qualifications - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 1+ years of customer service experience - Experience with PC and Windows based programs including Microsoft Word, Microsoft Excel and Microsoft Outlook - Ability to type at the speed of twenty-five WPM (words per minute) - Ability to train onsite - Ability to work any of our part-time (16 hours/week) shift schedules during our normal business hours of 7:00 am - 3:00 pm on Saturday and Sunday including the flexibility to work occasional overtime and weekends based on business need Preferred Qualifications - Switchboard / Call Center / Customer Service Telecommuting Requirements - Reside within 40 miles of our office, located at 666 Lincoln Street, Worcester, MA - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Pay and Benefits Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as: - A comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) The salary for this role will range from $16.00 - $25.05 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. How this role makes an impact: As part of Signify Health’s Member Engagement team, the Member Engagement Customer Service Coordinator plays a key role in improving the experience for health plan members and clinicians. You will serve as a liaison between our Member Engagement team, health plans and affiliates, health plan members, and physician practices across the country. In this role: You will speak with members enrolled in various Medicare Advantage and Medicaid plans, as well as healthcare providers and health plan employees across the U.S. This is a phone‑based, multi‑faceted role that involves coordinating medical appointments, documenting interactions, and supporting our team in meeting goals for productivity, quality, and customer service. This position reports to a Member Engagement Customer Service Manager. - Make outbound calls to members and medical facilities - Schedule Primary Care Physician (PCP) appointments - Coordinate communication between members, clinicians, and doctors’ offices - Present a positive, professional demeanor to clients, health plan members, clinicians, and colleagues - Use multiple internal and external systems to schedule member appointments and ensure smooth communication between members, providers, and Signify - Assist health plan members with connecting to a PCP following a health assessment - Meet department goals for quality, customer service, and productivity (for example, number of calls, appointments scheduled, attendance, and quality targets) in an office or remote environment - Follow and accurately utilize regulated and client‑approved scripts, as well as internal scripts and processes - Document all member interactions thoroughly and maintain accurate notes and records - Support warm transfers to and from clinicians, doctors’ offices, and other call center representatives - Follow departmental procedures when communicating with members, clinicians, and physician offices - Perform additional tasks as requested by Management - Support business needs by handling inbound calls, manual outbound calls, and outbound calls initiated by the telephony system - Serve as a subject matter expert for peers, including side‑by‑side coaching and assisting with training new or fellow employees - Accept and respond appropriately to constructive feedback - Work overtime and participate in on‑call rotations as requested - Protect the security and privacy of all protected health information (PHI) accessed during normal work activities Required Qualifications: - Previous appointment scheduling and/or call center experience (inbound and/or outbound) required - Intermediate skills in Microsoft Office, particularly Excel - Fluency in speaking, reading, and writing English; bilingual English/Spanish is a plus - Proven ability to prioritize and multi‑task in a fast‑paced environment - Ability to work a set, consistent schedule - Strong critical thinking, analytical, and accurate data entry skills Preferred Qualifications: - Experience working with call center technology systems (phone, QA, WFM) highly preferred ● Advanced understanding of call center or sales environment preferred. ● Data-driven troubleshooting experience preferred. ● Basic understanding of relational database functionality preferred. Education: High School Diploma or equivalent; or two years of relevant work experience (preferred) Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/25/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Overview This is a fully remote position. However, there is mandatory onsite training for the first 6-8 weeks. The Dental School Call Center department is responsible for answering incoming phone calls efficiently for the entire school and identifying the patient’s needs and assisting to their questions and inquiries appropriately. What You'll Do The Call Center Coordinator (CCC) triages or resolves new patient and general inquiries to the dental school made over the phone or online. They are responsible for assisting patients, matching them with the clinical option that is most appropriate for their needs. - Triage or resolve phone inquiries for every clinic, every office, and every function at the dental school. - Understand the needs of new patients and match them with the clinical option that is most appropriate for their needs - Schedule new patient appointments for 14+ different clinics - Resolve and track online appointment requests - Provide medical and dental insurance information as appropriate - Maintain patient electronic records - Submit changes to the knowledgebase - Participate in regular team meetings What We're Looking For Basic Requirements: Knowledge and experience typically acquired by: - High School equivalency - 0-1 year of job related experience - Basic computer skills - Excellent communication and customer service skills Preferred Qualifications: - Associate's Degree or related health care experience - Experience in a call center or customer facing role - Fluency in a second language (Mandarin, Cantonese, Spanish, Portuguese, Vietnamese or Haitian Creole) - Ability to follow established procedures and policies - Knowledge of customer service principles and practice - Detailed oriented, ability to multi-task, and highly organized - Ability to work in a team environment as well as work independently - Telephone etiquette skills - Dental/Medical background a plus Pay Range Minimum $19.20, Midpoint $22.50, Maximum $25.90 Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

Overview Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas. Summary: The Contact Center Triage Consultant serves as the first point of contact for participants accessing Military OneSource services. This role answers inbound calls and live chats, identifies participant needs, provides accurate information, and ensures appropriate warm hand-offs or referrals. The consultant operates in strict compliance with privacy, confidentiality, and mandated reporting requirements while demonstrating cultural competence and an understanding of military life. Responsibilities Essential Job Functions: - Answer inbound telephone calls and live chats from participants seeking assistance and information - Identify, assess, and clarify participant inquiries or concerns in a timely and professional manner - Provide accurate information, appropriate referrals, and warm hand-offs to internal or external resources - Deliver the Government-approved Privacy Act Statement (PAS) and/or Privacy Advisory to participants requesting and/or determined to be in need of non-medical counseling - Inform participants that information shared will be kept confidential, except where disclosure is required to meet explicitly defined obligations or to prevent harm to self or others - Recognize and appropriately respond to situations involving suicidal thoughts or intent, self-harm, violence, or sexual assault - Comply with all mandated reporting requirements, including domestic abuse, child abuse or neglect, abuse of a vulnerable adult, and any present or future illegal activity - Document interactions accurately and in accordance with contact center procedures and system requirements - Maintain knowledge of Military OneSource programs, services, and resources Qualifications Necessary Skills and Knowledge: - Strong customer service skills and experience in a contact center or similar fast-paced environment - Knowledge of contact center operations and call/chat handling best practices - Knowledge and understanding of military life, culture, and the unique challenges faced by service members and their families Minimum Qualifications: - Must possess a Master’s degree from an accredited graduate program in a mental health–related field, such as: - Social Work - Psychology - Marriage and Family Therapy - Counseling - Consultants without a Master’s degree must possess, at a minimum, a Bachelor’s degree and be actively working toward a Master’s degree or have equivalent experience in areas consistent with the responsibilities of the role - Ability to pass NACI and/or CNACI or higher clearance - Ability to pass employment background check Preferred Qualifications: - Prior experience supporting military, veteran, or government-sponsored programs - Experience providing triage, intake, or referral services in a behavioral health or human services setting - Familiarity with crisis intervention principles and mandated reporting requirements Pay and Benefits The salary range for this position is $80,000.00 to $90,000.00 annually. At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.