• Establishes and maintains great working relationships with assigned business accounts, serving as the main day-to-day contact between program administrators or relationship managers. • Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction. • Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions. • Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics. • Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates. • Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery. • Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods. • Assisting dealerships with submitted contracts and assisting with resolving the questions, reviewing monthly statements, and questions on auto titles.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Come and join the #1 rated PrEP provider in North America, Freddie! We are looking for a compassionate and dedicated Registered Nurse licensed in multiple states to provide high-quality, virtual sexual health care to our patients across the U.S. At Freddie, our patients are our #1 priority—we’re passionate about delivering an exceptional, 11/10 star experience. Our team provides empathetic, stigma-free, and client-centered care for those seeking preventative care through PrEP (Pre-Exposure Prophylaxis) and DoxyPEP, as well as treatment for those living with HIV. This role requires strong clinical skills, excellent communication, and a commitment to reducing health disparities within diverse populations, including those in the LGBTQ2IA+ community. In this role, you’ll make an impact by: - Providing Compassionate, High-Quality Synchronous Care (~20 hours a week) - Delivering inclusive, expert, virtual care through scheduled synchronous consultations through our virtual care platform - Leading comprehensive initial assessments for those seeking preventative HIV care, including but not limited to: history taking, risk assessment, and psychosocial evaluations - Providing comprehensive sexually transmitted and blood borne infection (STBBI) prevention education to clients (with a focus on HIV prevention), including risk reduction strategies and behavioural counseling - Championing health education and empowerment, helping patients understand their treatment options, navigate stigma, and take control of their wellness - Supporting Seamless Asynchronous Patient Care (hours vary daily based on task availability) - Providing asynchronous care to ensure timely and continuous support for patients, including reviewing results, providing education, and clinical follow-ups - Maintaining accurate, detailed patient records in our Electronic Medical Record (EMR) system, using a wide variety of virtual tools to chart and connect with patients - Collaborating with our team of Nurse Practitioners and support team members to support end-to-end patient care Qualifications - An active Registered Nurse compact state license - 3+ years of experience in a clinical nursing role - Clinical experience in a semi-independent practice role in medical patient care and/or sexual health - Experience providing virtual healthcare - Excellent communication skills and empathetic care delivery - Experience working in HIV prevention and/or with the LGBTQ2IA+ community Requirements - Daily availability for asynchronous patient care tasks (reviewing results, providing education, follow-ups), plus 20 hours weekly for scheduled shifts, including live consultations—task volume may vary based on state licensure and patient needs Benefits - Compensation is task-based, but on average, independent contractors can expect to earn approximately $50 per hour. - Flexibility to work primarily on your own schedule. - Opportunity to contribute your skills and expertise in a dynamic and adaptable work schedule.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is Remote in Worcester, MA. If you are located within 40 miles of our office at 666 Lincoln Street, Worcester, MA, you will have the flexibility to work remotely as you take on some tough challenges. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. This position is part-time (16 hours/week), Saturday and Sunday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 7:00 am - 3:00 pm. It may be necessary, given the business need, to work occasional overtime and weekends. We offer 3 - 4 weeks of paid training. The hours during training will be aligned with your schedule. Training will be conducted onsite. Primary Responsibilities: - Receives and screens external and internal calls; answers incoming emergency and non-emergency calls for medical service. - Directs / dispatches calls to appropriate area or contact, or documents and processes message. - Utilizes all switchboard functionality including transfer, conference, serial call, hold, join, camp, page as well as all screen functionality and navigation. - Handles emergency calls with assistance. - Uses effective, active listening skills to determine patient needs. - Manages patient expectations in a satisfactory and consistent manner. - Uses conflict resolution and negotiation steps for handling difficult callers. - Documents conflicts and issues to facilitate fact gathering, root cause analysis and actions for resolution. - Receives external and internal calls during hours the organization is closed; answers incoming emergency and non-emergency calls for medical service; documents and processes message, dispatches call to appropriate area or contact. - Logs every message or incident; documents required data; provides patient next steps and sets expectation for follow-up. - Determines appropriate coverage, such as on call, next day, urgent care, triage, etc. - Handles calls based on experience, training, policies and procedures. - Dispatches or directs calls to appropriate contact based on experience, training, policies and procedures. - Operates departmental software. Calls are directed properly throughout the system. - Logs messages appropriately. - Places phone calls and takes message accurately. Reads and signs the departmental communications book. - Assists patients with general information: meetings, directions, classes, hours of operations, etc. - Gains knowledge of organization information, programs, and classes. - Maintains the departmental standard calls per hour during non-messaging times. - Maintains the departmental standard calls per hour during off business hours. - Complies with health and safety requirements and with regulatory agencies such as DPH, etc. - Complies with established departmental policies, procedures, and objectives. - Enhances professional growth and development through educational programs, seminars, etc. - Attends a variety of meetings, conferences, and seminars as required or directed. - Performs other similar and related duties as required or directed. - Regular, reliable and predictable attendance is required. Qualifications - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 1+ years of customer service experience - Experience with PC and Windows based programs including Microsoft Word, Microsoft Excel and Microsoft Outlook - Ability to type at the speed of twenty-five WPM (words per minute) - Ability to train onsite - Ability to work any of our part-time (16 hours/week) shift schedules during our normal business hours of 7:00 am - 3:00 pm on Saturday and Sunday including the flexibility to work occasional overtime and weekends based on business need Preferred Qualifications - Switchboard / Call Center / Customer Service Telecommuting Requirements - Reside within 40 miles of our office, located at 666 Lincoln Street, Worcester, MA - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Pay and Benefits Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as: - A comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) The salary for this role will range from $16.00 - $25.05 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. How this role makes an impact: As part of Signify Health’s Member Engagement team, the Member Engagement Customer Service Coordinator plays a key role in improving the experience for health plan members and clinicians. You will serve as a liaison between our Member Engagement team, health plans and affiliates, health plan members, and physician practices across the country. In this role: You will speak with members enrolled in various Medicare Advantage and Medicaid plans, as well as healthcare providers and health plan employees across the U.S. This is a phone‑based, multi‑faceted role that involves coordinating medical appointments, documenting interactions, and supporting our team in meeting goals for productivity, quality, and customer service. This position reports to a Member Engagement Customer Service Manager. - Make outbound calls to members and medical facilities - Schedule Primary Care Physician (PCP) appointments - Coordinate communication between members, clinicians, and doctors’ offices - Present a positive, professional demeanor to clients, health plan members, clinicians, and colleagues - Use multiple internal and external systems to schedule member appointments and ensure smooth communication between members, providers, and Signify - Assist health plan members with connecting to a PCP following a health assessment - Meet department goals for quality, customer service, and productivity (for example, number of calls, appointments scheduled, attendance, and quality targets) in an office or remote environment - Follow and accurately utilize regulated and client‑approved scripts, as well as internal scripts and processes - Document all member interactions thoroughly and maintain accurate notes and records - Support warm transfers to and from clinicians, doctors’ offices, and other call center representatives - Follow departmental procedures when communicating with members, clinicians, and physician offices - Perform additional tasks as requested by Management - Support business needs by handling inbound calls, manual outbound calls, and outbound calls initiated by the telephony system - Serve as a subject matter expert for peers, including side‑by‑side coaching and assisting with training new or fellow employees - Accept and respond appropriately to constructive feedback - Work overtime and participate in on‑call rotations as requested - Protect the security and privacy of all protected health information (PHI) accessed during normal work activities Required Qualifications: - Previous appointment scheduling and/or call center experience (inbound and/or outbound) required - Intermediate skills in Microsoft Office, particularly Excel - Fluency in speaking, reading, and writing English; bilingual English/Spanish is a plus - Proven ability to prioritize and multi‑task in a fast‑paced environment - Ability to work a set, consistent schedule - Strong critical thinking, analytical, and accurate data entry skills Preferred Qualifications: - Experience working with call center technology systems (phone, QA, WFM) highly preferred ● Advanced understanding of call center or sales environment preferred. ● Data-driven troubleshooting experience preferred. ● Basic understanding of relational database functionality preferred. Education: High School Diploma or equivalent; or two years of relevant work experience (preferred) Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/25/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.