Requisition Number: 2318903 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is an experienced Bot Architect that will design, build, and scale intelligent conversational bots across voice and digital channels. This role owns the end-to-end bot architecture, ensuring solutions are scalable, secure, high-performing, and aligned with business and user experience goals. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Design end-to-end architectures for voice bots, and multimodal bots - Define conversational patterns, intent/entity strategies, dialogue flows, and state management - Establish reusable frameworks, standards, and best practices for bot development - Lead modernization and migration from legacy automation or IVR systems to AI-driven bots - Build and configure bots using leading conversational AI and LLM platforms - Design and implement backend integrations using APIs, webhooks, and microservices - Integrate bots with enterprise systems such as contact centers and workflow applications - Define governance for environments, access, versioning, and releases - Ensure bots meet security, privacy, and compliance requirements - Establish monitoring, analytics, and continuous tuning for accuracy and performance - Drive scalability, reliability, and high availability of bot platforms - Act as the technical authority for bot architecture and strategy - Partner with product owners, UX, engineering, and business stakeholders - Review designs, conduct architecture assessments, and guide production readiness You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 10+ years of experience in software engineering, automation, or AI solutions - 5+ years of experience with NLU, LLMs, prompt engineering, and conversational design - 3+ years with cloud-native architectures and API-based integrations - 3+ years of experience with CI/CD, DevOps, and monitoring practices Preferred Qualifications: - 5+ years of experience with multiple bot platforms and LLM frameworks - 3+ years of contact center or digital CX domain experience - 1+ years of experience with agent-assist or agentic AI solutions *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

• Provide hands on, operational architectural leadership for our Insights, Analytics & Workflows product area • Influence architecture and execution across multiple autonomous product teams • Collaborate with team architects, engineering managers, product managers, and Data Science teams • Ensure architectural alignment across product teams • Proactively identify architectural gaps and manage dependencies • Define and maintain architectural patterns across backend services, APIs, data platforms, and front end systems

• Lead mid to large size and complex consulting projects simultaneously. • Align existing client practices and procedures with validated HCM Cloud methods to solve client needs. • Identify business requirements and map them to the Oracle Cloud functionality. • Identify functionality gaps and develop solutions to them, through process or design. • Configure the Oracle Cloud to meet client requirements and document application set-ups. • Analyze and resolving functionality issues as well as proactively identifying long-term solutions. • Lead and present to clients and internally. • Build future process flow diagrams. • Advise clients on options, risks and any impacts on other processes or systems. • Manage scope and client expectations on individual assignments. • Lead and support clients with the execution of test scripts. • Participate in internal forums for training, teamwork, issue resolution and innovative design. • Be leaders with a vision in the Oracle Cloud space with innovative solutions around the product. • Develop and implement long-term client strategies. • Act as the primary point of contact for clients. Effectively communicate with clients, team members, and stakeholders throughout the project lifecycle. Keep all parties informed about project progress, challenges, and changes. • Collaborate with clients to understand their business objectives, challenges, and technology requirements. Conduct thorough assessments to identify areas where technology can drive improvements and efficiencies. • Provide expert advice on technology solutions and tools that can enhance the client's operations. Help clients make informed decisions about adopting and implementing new technologies. • Collaborate with third-party vendors and suppliers to source necessary hardware, software, or services. Negotiate contracts and agreements to secure the best terms for the client. • Offer ongoing technical support to address any issues or concerns that arise after implementation. • Continuously monitor the performance of implemented solutions to identify areas for improvement or optimization. Provide recommendations for updates, upgrades, or modifications as needed.

Benefits: - 401(k) matching - Competitive salary - Health insurance - Paid time off About this Role: Imagineeer is seeking an experienced Database Architect to support the Department of Health and Human Services (DHHS), Office of the Chief Information Officer (OCIO) in designing, implementing, and optimizing enterprise database environments supporting the Human Capital Management (HCM) platform. The Database Architect will define database architecture, data storage strategies, schema standards, and performance optimization practices for mission-critical HRIT applications. This role ensures databases are secure, scalable, compliant with federal standards, and capable of supporting enterprise integrations, reporting, and high-volume transactions across the HCM ecosystem. Key Responsibilities: - Design and maintain enterprise database architecture supporting HRIT and HCM enterprise systems. - Develop conceptual, logical, and physical database models aligned with enterprise architecture and data standards. - Define and enforce database design standards, naming conventions, and schema governance practices. - Architect scalable and high-performance database platforms capable of supporting enterprise HR operations. - Design strategies for database indexing, partitioning, query optimization, and workload management. - Architect high availability and fault-tolerant database environments. - Develop backup, recovery, replication, and disaster recovery strategies for mission-critical systems. - Monitor and optimize database performance to support high-volume transactional workloads. - Architect and support data integration strategies across enterprise systems, APIs, and service platforms. - Collaborate with development teams to ensure applications follow database architecture and performance best practices. - Support data migration efforts, including transformation, validation, and testing strategies. - Design database solutions that enable enterprise reporting, analytics, and operational data exchange. - Implement database security architectures aligned with federal cybersecurity requirements. - Ensure compliance with NIST security standards, federal records management policies, and accessibility requirements (Section 508). - Define data protection mechanisms including encryption, role-based access control, and auditing capabilities. - Participate in architecture reviews, code reviews, and system design discussions. Qualifications and Skills: - Bachelor’s degree in Computer Science, Information Technology, Data Engineering, or a related discipline. - 8+ years of experience in database architecture, database engineering, or enterprise data platform design. - Strong expertise in relational database design and SQL development. - Experience supporting enterprise systems within federal government environments or comparable large-scale organizations. - Demonstrated experience designing secure, scalable, and high-availability database environments. - Eligible to obtain and maintain a Public Trust clearance. - Advanced knowledge of relational database platforms such as: SQL Server, PostgreSQL, MySQL - Experience with cloud-based database platforms, including: AWS RDS / Aurora, Azure SQL Database, Cloud-native database services. - Expertise in Database schema design, data modeling and normalization, Query tuning and indexing strategies, database performance optimization, data replication and clustering, backup and disaster recovery planning. - Familiarity with ETL and data integration tools, API-based data exchange, database monitoring and observability tools. Desired Skills and Competencies: - Experience supporting HHS or other federal health agencies (CMS, NIH, HRSA, FDA, CDC). - Knowledge of federal enterprise architecture frameworks and modernization initiatives. - Experience implementing enterprise data warehouses, operational data stores, or data lakes. - Experience supporting large-scale enterprise system migrations or modernization initiatives. - Certifications such as: CDMP, AWS Data Analytics, Azure Data Engineer, DAMA - Experience with USA Staffing Equal Opportunity Employer: We are an Equal Opportunity Employer and do not discriminate in employment decisions on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws. All employment decisions are based on business needs, job requirements, and individual qualifications. This is a remote position.