• Act as the first-level support for end users via calls, emails, and ticketing systems • Log, track, prioritize, and resolve incidents and service requests • Perform initial troubleshooting for hardware, software, and connectivity issues • Provide frontend support for desktops, laptops, printers, and peripherals • Handle password resets, account unlocks, and basic user management activities • Support Office 365 and Google Workspace-related issues • Document solutions, troubleshooting steps, and user interactions accurately

• Design, build, and maintain high-performance, interactive UIs using Svelte, TypeScript, Tailwind and modern development and build tools • Own and deliver critical frontend features across: • Temporal Open Source • Temporal Cloud • Developer-facing products • Internal tools and marketing surfaces • Focus on reliability and scalability of UI features that grow with the platform • Build intuitive data visualization experiences that help users understand, explore, and debug complex distributed systems • Take ownership of frontend components and features from concept through production, including iteration and refinement • Collaborate closely with a seven-person frontend team to deliver both revenue-driving initiatives and long-term platform investments • Contribute to extensible, customizable UI architectures that support a wide range of customer use cases • Participate in code reviews, technical discussions, and design reviews to raise the overall quality of the frontend codebase • Help guide frontend best practices around performance, maintainability, and accessibility.

• Architect the future of pandadoc.com: Lead the full-stack development of our marketing site using Next.js, Vercel, and Contentful. You will own the codebase, ensuring it is performant, scalable, and maintainable. • Enable high-velocity experimentation: Build the technical foundation that allows the marketing team to accelerate learning through high-impact experimentation. Implement A/B testing frameworks and personalization logic to optimize conversion rates across the user journey. • Drive innovation on the web: In line with our product roadmap, find ways to embed intelligent experiences directly into the web journey, automating personalization and creating unique interactive experiences for visitors. • Scale our Content Operations: Manage and optimize our Contentful implementation. You will design flexible content models that empower the marketing team to ship campaigns and landing pages independently without constant developer intervention. • Optimize for Performance & SEO: Own the technical health of the website. Relentless focus on Core Web Vitals, page speed, and technical SEO implementation to ensure we capture maximum organic traffic. • Bridge the gap: Act as the technical translator between the Marketing and Product Engineering teams, ensuring our web stack aligns with the broader company technology vision while serving the specific agility needs of the marketing organization.

• Collaborate with product managers and designers to translate user needs into technical requirements • Develop modern, responsive frontend features for enterprise-scale cybersecurity applications • Optimize performance for fast load times and smooth cross-device interactions • Build reusable components and libraries for long-term maintainability • Write and maintain automated tests to ensure stability and prevent regressions • Participate in code reviews and mentor junior developers • Help define and enforce frontend development best practices and documentation standards • Stay current with frontend technologies and industry trends • Troubleshoot and resolve frontend issues to ensure a high-quality user experience • Participate in the full software development lifecycle, from requirements gathering to deployment and support