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Frontend Helpdesk Engineer

Frontend EngineerSoftware EngineerFull TimeRemoteMid LevelTeam 51-200Since 2011H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

141 days ago

Salary

0

Seniority

Mid Level

Associate Degree2 yrs expEnglishAzuremacOS

Job Description

Frontend Helpdesk Engineer

Outtask

• Act as the first-level support for end users via calls, emails, and ticketing systems • Log, track, prioritize, and resolve incidents and service requests • Perform initial troubleshooting for hardware, software, and connectivity issues • Provide frontend support for desktops, laptops, printers, and peripherals • Handle password resets, account unlocks, and basic user management activities • Support Office 365 and Google Workspace-related issues • Document solutions, troubleshooting steps, and user interactions accurately

Job Requirements

  • 2–4 years of experience in IT Helpdesk / Service Desk roles
  • Strong knowledge of Windows and macOS troubleshooting
  • Basic troubleshooting of hardware, software, printers, and peripherals
  • Working knowledge of Active Directory / Azure AD
  • Basic experience with Office 365 and Google Workspace support

Benefits

  • Health insurance
  • Flexible work arrangements
  • Professional development

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