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Frontend Helpdesk Engineer
Location
India
Posted
141 days ago
Salary
0
Seniority
Mid Level
Job Description
Frontend Helpdesk Engineer
Outtask
• Act as the first-level support for end users via calls, emails, and ticketing systems • Log, track, prioritize, and resolve incidents and service requests • Perform initial troubleshooting for hardware, software, and connectivity issues • Provide frontend support for desktops, laptops, printers, and peripherals • Handle password resets, account unlocks, and basic user management activities • Support Office 365 and Google Workspace-related issues • Document solutions, troubleshooting steps, and user interactions accurately
Job Requirements
- 2–4 years of experience in IT Helpdesk / Service Desk roles
- Strong knowledge of Windows and macOS troubleshooting
- Basic troubleshooting of hardware, software, printers, and peripherals
- Working knowledge of Active Directory / Azure AD
- Basic experience with Office 365 and Google Workspace support
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
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