• Define and execute a multi-year strategy for global Support and Customer Care operations • Partner with Operations, Engineering, Product, and Sales leadership to support growth and adoption • Oversee global technical support operations for all TrueNAS products • Drive continuous improvement of support processes • Provide regular executive-level reporting on support health, customer risk, and improvement initiatives

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: RegularLanguage Fluency: English (Required) Work Shift: 1st Shift (United States of America)Please review the following job description: We are seeking a highly organized, detail-oriented, and proactive Sales Support Representative to support our Sales team. This role combines the responsibilities of proposal management with key sales support tasks. The ideal candidate will have a strong background in quoting and proposal development, excellent time management skills, and a collaborative mindset. This role is central to the success of our RFP and sales processes, requiring the ability to manage competing priorities with accuracy and efficiency. This is a remote role. Our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home. At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place. KEY RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Primary Responsibilities – Proposal Development & Management - Manage the end-to-end RFP process, ensuring timely, accurate, and high-quality proposal submissions. - Use quoting platforms and tools to pull rates and benefit information and format data into clear, professional proposals. - Work directly with carrier partners to request and secure underwritten quotes. - Create and maintain proposal documents that align with company branding and compliance standards. - Collaborate with the sales team to understand client needs and tailor proposal content accordingly. - Maintain strong attention to detail when compiling and presenting benefit data. - Demonstrate advanced Microsoft Excel skills for rate analysis, comparisons, and data integrity. - Prioritize and manage multiple proposals simultaneously, ensuring on-time delivery under tight deadlines. - Exhibit excellent written communication and customer service when interacting with internal stakeholders and external partners. Secondary Responsibilities – Sales Operations Support - Support the sales team with administrative and operational tasks, including: - Creating and updating spreadsheets with benefit details - Pulling Summary of Benefits and Coverage (SBC) documents - Assembling benefit booklets and sales packets - Organizing and maintaining documents, contacts, and opportunities in Salesforce CRM - Leverage Salesforce to track tasks, manage data, and support overall sales organization. - Respond to a queue of sales support requests efficiently and with a high level of accuracy. - Assist in preparing presentations, client communications, and sales documentation. - Handle miscellaneous tasks that ensure a smooth and organized sales process. - Communicate clearly and professionally in both written and verbal formats. EDUCATION AND EXPERIENCE The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - 3+ years of experience in a proposal development, quoting, or sales support role—preferably in insurance, employee benefits, or a related field. (required) - Experience in the group insurance or employee benefits industry. (preferred) CERTIFICATIONS, LICENSES, REGISTRATIONS - None FUNCTIONAL SKILLS - Advanced proficiency in Microsoft Excel; able to manage complex data sets and create clear, useful outputs. - Demonstrated experience with quoting systems and proposal generation tools. - Proficiency in Salesforce CRM or similar platforms. - Outstanding written and verbal communication skills. - Proven ability to manage multiple priorities with minimal supervision. - Exceptional attention to detail, organization, and follow-through. - Team-oriented mindset with a strong sense of accountability and customer service. - Familiarity with document formatting tools and proposal templates (e.g., Microsoft Word, Microsoft Excel, Microsoft PowerPoint). The annual base salary for this position is $55,000.00 - $65,000.00. General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan. CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Why AAA? At AAA, we provide a reliable and supportive work environment with plenty of opportunities for career growth. Work-Life Balance: - Remote Work: This is a work from home position, candidates must live within our territory in order to be considered: (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia) - Flexible Schedule: The schedule allows for considerable flexibility, with shifts potentially available from 9:30 AM to 6:00 PM EST. - Paid Holidays: Celebrate eight paid holidays throughout the year. - Generous Paid Time Off: Accrue over three weeks of paid time off during your first year. - Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer. Rewards and Benefits: - Compensation: The starting annual base compensation for this position is $18.40 to $42.88 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. - Medical, Dental, Vision, and Prescription Coverage: Take care of your health with our comprehensive benefits package. - Tuition Reimbursement: Invest in your future with our tuition reimbursement program. - 401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%. - ​​AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits. What You'll Do: - Book domestic and international reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation. This may include groups. - Respond to requests for domestic and international price quotations utilizing automated system(s) for international itineraries; queues to rate desk when appropriate. - Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Apply discount programs appropriately. - Move market share for AAA preferred suppliers. - Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications. - Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately. - Achieve individual and contractual service level goals related to telephone, quality, and productivity. - Maintain client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included. - May build airline reservation system profiles for use with a specific group of travelers. - Monitor, sort and work global distribution systems (GDS) queues daily to maintain quality control. - Ensure optimum customer service through effective use of phone systems and positive telephone service techniques. - Other duties as assigned. Minimum Qualifications: - High school diploma or equivalent. - At least 4 years of active experience as a Travel Consultant within the last 6 years. - 1-2 years of international experience - Corporate Travel experience and proficiency in Sabre GDS are required. - Knowledge of domestic and international faring, ticketing procedures, and commission structures. - Demonstrated professional customer service skills. - Achieves established office goals for measurable accuracy. - Demonstrated internet research skills for customer information. - Know and properly use: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts. - Professional telephone skills. - Ability to work independently, exercising discretion and judgment. - Ability to manage multiple tasks and changing priorities. Full time Associates are offered a comprehensive benefits package that includes: - Medical, Dental, and Vision plan options - Up to 2 weeks Paid parental leave - 401k plan with company match up to 7% - 2+ weeks of PTO within your first year - Paid company holidays - Company provided volunteer opportunities + 1 volunteer day per year - Free AAA Membership - Continual learning reimbursement up to $5,250 per year - And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Customer Service

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are currently seeking dedicated representatives to join our fully remote team. In this role, you’ll build long-term client relationships and meet families where they are most comfortable—through secure Zoom-based virtual consultations from home. Qualifications - Strong communication skills to deliver clear, professional guidance - Basic computer proficiency for virtual consultations and documentation - Consistent work ethic and commitment to exceptional service - Friendly, outgoing personality that builds trust and rapport - Strong time-management and organizational skills - Leadership or management experience is a plus and supports advancement Requirements - Fully remote position serving clients across the U.S. and Canada Benefits - 100% work-from-home position - Weekly pay based on a proven schedule for success - Performance-based bonuses and structured contracts - Health insurance reimbursement - Career growth opportunities within a stable, long-standing organization