This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are currently seeking dedicated representatives to join our fully remote team. In this role, you’ll build long-term client relationships and meet families where they are most comfortable—through secure Zoom-based virtual consultations from home. Qualifications - Strong communication skills to deliver clear, professional guidance - Basic computer proficiency for virtual consultations and documentation - Consistent work ethic and commitment to exceptional service - Friendly, outgoing personality that builds trust and rapport - Strong time-management and organizational skills - Leadership or management experience is a plus and supports advancement Requirements - Fully remote position serving clients across the U.S. and Canada Benefits - 100% work-from-home position - Weekly pay based on a proven schedule for success - Performance-based bonuses and structured contracts - Health insurance reimbursement - Career growth opportunities within a stable, long-standing organization

Job DetailsJob Location: Allied Benefit Systems - CHICAGO, IL 60606Position Type: Full TimeSalary Range: $25.00 - $28.00 HourlyJob Category: Medical Management POSITION SUMMARY The Allied Care Navigator is responsible for providing concierge-level support to members through their care journey, assisting with finding a curated list of high-quality, low-cost specialists in their network. They have a comprehensive understanding of member’s medical plan, employer point solutions available, assist with scheduling appointments, and providing ongoing assistance. They utilize their past industry experience and critical thinking in a collaborative process to review and facilitate appropriate health services and benefits for members. ESSENTIAL FUNCTIONS: An extensive understanding of medical plan documents, member advocacy, and cost containment programs, and employer point solutions available to assist members with understanding their covered benefits and financial responsibility for services. Maintain a professional and empathetic demeanor while being responsive to member inquiries to prevent delays in care. Ability to communicate effectively both verbally and in writing to all parties involved in the member’s referral process; ensuring coordination of care is conducted and ongoing support is provided through the confirmation of services being performed. Utilize best in class web-based tools to research high-quality and cost-effective providers in the member's network, maximizing their benefits and providing a curated list. Independently manage daily tasks within internal systems within assigned turnaround times. Tasks include, but are not limited to, responses to inquiries made by members and providers and confirmation of appointment attendance and scheduling. Document potential impact and savings following appointment confirmation to ensure accurate reporting of the value of the service provided. Collaborate with internal and external partners to coordinate member care, document updates in appropriate systems, and update ongoing impacts. Develop and maintain written operational procedures for all tasks performed and cross train to provide effective support to all team members. Strategize with Medical Management Leadership to discuss trends identified related to member cases. Performs other related duties as assigned EDUCATION Bachelor's degree or equivalent work experience required. EXPERIENCE AND SKILLS: 2+ years of experience member advocacy or care coordination. Working knowledge of employee medical benefit plans. Experience with Group health insurance and self-funded health plans preferred. Highly skilled in written and verbal communication. Intermediate level work experience with Microsoft Office suite of products. POSITION COMPETENCIES: Communication Customer Focus Accountability Functional/Technical Job Skills PHYSICAL DEMANDS: This is a standard desk role – long periods of sitting and working on a computer are required. WORK ENVIRONMENT: Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend. Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.Qualifications

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Remote Client Representative, you will work directly with families across the U.S. and Canada, meeting with clients virtually via Zoom consultations. From the comfort of your home, you’ll educate clients on their benefits, answer questions, and help them make informed decisions that protect what matters most. This role is ideal for individuals who enjoy meaningful conversations, value service over pressure, and want to align their career with a mission-driven organization. Qualifications - Excellent communication and active listening skills - Basic computer literacy and comfort working in a virtual environment - A strong work ethic and self-driven mindset - An outgoing, friendly, and professional demeanor - Effective time management and organizational skills - Prior leadership or management experience (a plus, not required) - No prior insurance experience is required - Valued traits: coachability, compassion, and consistency Requirements - 100% Remote Work - Flexible schedule that supports work-life balance Benefits - Weekly Pay + Performance Rewards - Health Insurance Reimbursement available after 3 months - Comprehensive Life Insurance Coverage - Renewals & Residual Income - Retirement Plan - Ongoing Training & Mentorship Company Description Since 1951, AO has been dedicated to protecting working-class families by providing life, accident, and supplemental health benefits to members of labor unions, credit unions, and professional associations. AO combines the stability of an established organization with the opportunity and flexibility of modern remote work. - Parent Company: Globe Life - Growth: Over 20% company-wide expansion last year - Mission: To protect every child and serve all working people

Midwest BankCentre is proud to be recognized as one of St. Louis’ Top Workplaces for the past 5 years! Are you ready to lead with purpose and make a real impact on our community? Join Our Team and Make a Difference at Midwest BankCentre! Why Midwest BankCentre? Our company culture is all about engagement and collaboration with our teams. We value diversity, inclusion, and innovation. When you join Midwest BankCentre, you're not just joining a company; you're joining a community of like-minded individuals who are dedicated to making a positive impact. We are committed to making meaningful, long-term investments in communities that lift everyone up so we can all RISE TOGETHER. Our commitment to shared prosperity, our investment in Community and Economic Development and our dedication to diversity and inclusion are reflected is the ways Midwest BankCentre lives its purpose. Customer Engagement Center Specialist Objectives of this Role - Service customers via phone, virtually and ITM(s) (Interactive Teller Machine) to provide accurate/satisfactory answers to their questions and concerns by actively listening and problem solving. - Create an exceptional customer experience with every interaction. - Build customer awareness of bank products and services and identify opportunities to offer additional solutions. - Process and respond to customer requests and correspondence received via various online channels. - De-escalate situations involving dissatisfied customers. Essential Functions - Deliver exceptional customer experiences through prompt, empathetic, and knowledgeable service - Build strong, trust-based relationships with customers across various service interactions - Educate customers on digital tools such as mobile banking, online account opening, e-statements, and electronic payments - Handle inbound inquiries related to accounts, transactions, fraud concerns, or general banking needs - Initiate outbound calls for digital onboarding, service follow-ups, and customer relationship deepening - Meet or exceed performance goals related to service quality, resolution time, and client satisfaction - Collaborate with departments to ensure timely and accurate resolution of service requests - Participate in ongoing training and development, including cross-training on ITMs (Interactive Teller Machines) and digital product support - Maintain compliance with bank policies, procedures, and applicable regulations - Contribute ideas to improve customer journeys and CEC operations - Service Digital and Traditional branch customers via phone, Banno Conversation, email and ITM. - Demonstrate active listening, problem solving, empathy and sales skills while handling incoming phone calls from customers. - Assist Digital and Traditional branch customers with online account opening and maintenance. - Serve as Video Teller in support of our ITM fleet. - Support Digital Branch/Bank's day to day operations. - Handle/Conduct various fraud prevention activities. - Build awareness of products and services, and identify customer needs to capitalize on referral opportunities. - Think and act independently and demonstrate the ability to work individually as well as a member of a team. - Prioritize duties, work under time constraints, handle multiple tasks, and work independently while remaining flexible to changing priorities and assignments. - Meet and exceed bank service and telephone standards to provide excellent customer service. - Participate in various outbound calling activities. - Follow through on daily, weekly, and monthly tasks as part of a team - Follow policies and procedures, maintain accuracy Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are as required and may change at any time with or without notice. Competencies - Customer Centric Focus - Effective Time Manage Skills and Ability to Prioritize and Change Direction as Needed - Strong Communication Skills - Ability to Work Remotely, and Independently - Drive to Achieve Goals and Results - Commitment to Diversity and Inclusion - Act with Integrity - Ability to Collaborate and Work with a Team Skills and Qualifications - 1+ years of experience in personal banking, financial services, and customer service - Exceptional communication skills—verbal and written—with the ability to connect with diverse audiences - Strong relationship-building mindset with a focus on customer trust and loyalty - Goal-oriented and motivated by achieving measurable results - Proficient with digital tools and comfortable guiding others through technology - Ability to multitask in a fast-paced, customer-centric environment - High school diploma or equivalent required; associate’s or bachelor’s degree preferred - Experience supporting digital banking platforms or fintech products preferred - Bilingual in English and Spanish preferred - Familiarity with CRM, digital onboarding, or core banking systems preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This is a largely sedentary role but physical mobility and dexterity to transport files and operate general office equipment (fax, copier, telephone) as necessary is required. This role is 100% remote. Dedicated workspace within the home, with high-speed internet, is a requirement. Ready to Make Your Mark? If you're passionate about banking with a purpose and ready to take the next step in your career, we want to hear from you! This is an excellent opportunity for individuals with commercial credit experience who are eager to contribute to our community-focused mission. Why Join Us: - Community Focus: Be part of a community bank that values and actively supports the St. Louis area. - Competitive Compensation: We offer a comprehensive salary and benefits package. - Professional Growth: Opportunities for continuous learning and development. - Impactful Work: Play a key role in shaping the credit strategy and success of our organization. - Collaborative Culture: Work in a supportive and dynamic environment that values teamwork and innovation. Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other Midwest BankCentre roles! Equal Opportunity Employer Midwest BankCentre is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. We thank all applicants in advance for their interest in this position and Midwest BankCentre. Only applicants selected for an interview will be contacted.