• Provide technical support and guidance to field associates • Lead and train field associates on non-Otis escalator equipment • Ensure compliance with safe work practices in accordance with EH&S standards • Investigate and resolve critical customer problems • Interface with internal and external customers for consults • Monitor field tests, inspections, and reports of escalators • Assist regions regarding malfunctioning escalator equipment

• Client Engagement & Communication: Work closely with clients to understand their specific needs, diving deep into their trading data, and addressing technical questions and implementation challenges. • Data Analysis: Analyze complex financial and trading data sets to identify issues, patterns, and optimization opportunities, ensuring accurate and reliable implementation outcomes. • Custom ETL Development: Design and build client-specific ETL processes, particularly for applications like Trade Surveillance and Transaction Cost Analysis. • Customization of Standard Products: Write tailored code to adapt our core products to meet individual client requirements, ensuring smooth integration with their systems. • Maintain and Troubleshoot Pipelines: Ensure the ongoing functionality of data pipelines, actively troubleshooting and collaborating with the product development team to resolve issues. • Continuous Improvement: Participate in the improvement of processes, tools, and solutions while learning proprietary technologies such as OneTick.

About MHA MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives. About BestLife - Emotional Health & Wellness The BestLife Emotional Health & Wellness Center offers compassionate, person-centered mental health and substance use treatment for individuals, families, and couples. Whether challenges are short-term or ongoing, BestLife provides evidence-based care to support emotional well-being and recovery. Services include assessments, therapy (individual, group, family, couples), substance use treatment, co-occurring disorder care, medication management, case coordination, and recovery support. Care is delivered by licensed clinicians and overseen by a board-certified psychiatrist. _______________________________________________________________________________________________ Position Summary The Massachusetts Impaired Driver (MID) Instructor provides group and/or individual clinical services to patients mandated by Court or RMV to complete the driver alcohol education program. The MID Instructor completes initial adult comprehensive assessments for program admission, mid-point evaluations, and exit interviews for each participant. Additionally, the instructor participates in ongoing curriculum development and provides documentation and consultation with probation officers, courts, and the Department of Motor Vehicles. The MID Program is a 16-week educational program for individuals with a first DUI conviction. Participation is court-mandated, requiring attendance at sixteen 2-hour group sessions, a mid-point interview, and an exit interview. Pay Rate: $25+ an hour Open Schedule: Fully remote Key Responsibilities - Demonstrate knowledge of substance use disorders and their impact on social, physical, emotional, occupational, legal, and family functioning. - Support participants in identifying, articulating, and working toward recovery goals while reducing risk of recidivism. - Assist individuals in setting and implementing treatment and recovery goals for substance use and co-occurring disorders. - Assess participant needs, identify stressors and patterns, discuss challenges, and encourage personal growth and self-efficacy. - Participate collaboratively as a member of the interdisciplinary care team. - Educate, support, and empower participants by sharing information on community resources, recovery supports, and self-help groups. - Maintain current knowledge of recovery-oriented practices through trainings, webinars, and professional development. - Complete required documentation and administrative tasks, promptly report crises or incidents, and promote respect for each individual’s cultural identity.   Equal Opportunity Statement The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Schedules and provides technical training to distributor personnel, contractors, dealers, and/or installers. • Tests and troubleshoots Franklin Electric products. Supervises and assists at product installations. • Promotes and represents Franklin Electric products and programs at tradeshows and special events. Conducts product demonstrations as needed. • Collects and reports marketing information pertaining to competitive products, industry distribution or personnel changes, and customer needs or desires. • Writes and submits weekly reports, as well as special reports needed to highlight problems at specific sites and/or with certain customers or products.