• Prospect net new opportunities within the Swedish enterprise market using innovative techniques, tools, and top-tier channel partners including VAR, SI, and SP • Identify and develop business cases aligned with strategic initiatives, articulating Zscaler’s unique value and differentiation at all levels of customer organizations • Solve complex customer pain points by effectively positioning Zscaler’s unique value proposition • Act as a primary sponsor for key partners to co-create joint plans, generate pipeline, and drive opportunities to successful closure

• Serve as the primary specialist for customers, partners, and internal teams to drive revenue growth across the data security product portfolio • Partner with domain-expert solution engineers to capture customer requirements and craft compelling value propositions that close complex business deals • Own the regional quota and territory achievement by building and implementing account-based strategies to land and expand data security solutions • Collaborate synergistically with primary sales teams and leadership to ensure a unified and effective Zscaler presence in the market • Engage stakeholders across the organization, selling effectively to both C-suite executives and technical practitioners

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Do you enjoy leading teams that operate in high-stakes, fast-moving environments where judgment, clarity, and consistency matter? Are you a people-first leader who can balance empathy with firmness, navigate ambiguity, and drive meaningful change? ShipBob is seeking a Manager, Merchant Care based in the US to lead a team focused on proactive outreach and complex escalations, including NPS, social media, and executive-level concerns. This role is central to a newly evolved support model designed to identify at-risk merchants early, intervene thoughtfully, and prevent issues from escalating before they impact merchant trust or business outcomes. This leader will oversee a team operating in a more strategic, data-driven, and proactive manner. Success in this role requires comfort with change, a strong process-improvement mindset, and the ability to operate effectively in ambiguity while building structure over time. We are looking for a strong people leader who leads with fairness and clarity, sets firm expectations, draws appropriate boundaries, and creates accountability while maintaining trust. The Manager, Merchant Care will be responsible for guiding a growing program, rolling up their sleeves when needed, partnering cross-functionally to drive change, and helping define what “great” looks like in this next chapter of Merchant Care. Additionally, we are committed to maintaining consistency and fairness across our global support teams. This role will play a critical role in strengthening collaboration and alignment between our US and India-based teams, reinforcing equitable standards and mutual respect. This role reports to the Director, Merchant Care. - Oversee and support a Merchant Care team focused on proactive outreach and high-impact escalations, including NPS, social media, and executive-level concerns. - Speer head the evolution and maturation of a proactive support model designed to identify and support at-risk merchants before issues escalate. - Set clear expectations, hold firm boundaries, and ensure consistent execution while managing with fairness and respect. - Coach, develop, and manage team members through change, ambiguity, and evolving processes. - Analyze data, trends, and merchant signals to identify risks, surface insights, and inform decision-making and prioritization. - Partner cross-functionally to deliver process improvements, close gaps, and influence changes that improve the merchant experience at scale. - Get hands-on when needed, supporting complex cases, unblocking teams, and helping operationalize new workflows and programs. - Continuously evaluate and improve escalation workflows to ensure they are scalable, effective, and aligned with business priorities. - Foster alignment, shared accountability, and consistency across US and India-based teams. - Translate ambiguity into clarity by helping define processes, success metrics, and operating norms for a growing program. - Promote a culture of learning, ownership, and continuous improvement within the team. - Serve as a subject matter expert on ShipBob’s platform, policies, and escalation processes. - Ensure team actions and decisions align with ShipBob’s mission, values, and merchant-first mindset. - Perform additional duties as needed. Qualifications - A demonstrated track record of people leadership with the ability to coach, develop, and inspire high-performing teams. - High emotional intelligence and interpersonal skills with a focus on communication, consistency, and team morale. - Ability to manage with empathy while driving accountability and performance. - Excellent organizational and time-management skills with an attention to detail and accuracy. - Analytical mindset with the ability to leverage data to inform decisions, track KPIs, and identify areas for improvement. - A collaborative approach with the ability to work cross-functionally and foster alignment across global teams. - Adaptability and resilience in a fast-paced, evolving environment. - Comfort navigating ambiguity, asking thoughtful questions, and solving complex problems. - Positive attitude and growth mindset — viewing both wins and failures as learning opportunities. - Experience with customer service operations and escalation management across multiple channels. - Proficiency in technology and tools used in customer support environments (Salesforce experience is a plus). - Experience in logistics, fulfillment, or e-commerce preferred. - Minimum of 5 years in Contact Center or Customer Service Operations. - Minimum of 3 years in a leadership or management role, ideally with both frontline and strategic responsibilities. - Bachelor’s Degree is preferred in Business Management, Communications, Supply Chain, or Operations Management. Benefits - Medical, Dental, Vision & Basic Life Insurance - Paid Maternity/Parental Leave Program - Paid Holidays & Flexible Time Off Program - Paid Sick Leave - Wellness Days (1 day/quarter) - 401K Match - Comprehensive Benefits Package

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The role of Executive Director, Creative is an integral part of DEPT® leadership and provides oversight of all areas of the DEPT®’s creative work for an industry-leading AI client to ensure that large-scale creative solutions are developed and meet and even exceed the client's needs. - Master of the creative and design process, including a strong understanding of performance media. - Short and long-term planning, setting goals, and developing the company’s creative vision. - Evolving and improving the company’s design aesthetic for an industry-leading AI client. - Ensuring that the organization’s talent is in place and performing at a high level. - Leadership-focused, detail-oriented, excellent at multitasking, and eager to implement change. - Lead the company's creative and design teams in the development of digital experiences, e-commerce, and content. - Work closely with the leadership team to develop and implement the overall strategy for the organization. - Adapt communication style based on the personality of the person you are working with. Qualifications - 12+ years of proven track record of leadership in multi-million dollar digital marketing organizations. - Demonstrates excellent leadership, strategic vision, and creative inspiration. - Strong knowledge of visual design, user-centered experience design, interaction design, brand development, and the creative process. - Strong understanding of performance media and the iterative process. - A love for typography, interaction, traditional graphic design, and technology. - Strong skills in modern design and prototyping tools. - A solid point-of-view and a collaborative nature. - Passion for hardware, AI, and technology products. - Exceptional communication skills, both written and verbal. - Excellent organizational skills and a very high level of attention to detail. - Ability to maintain a positive attitude even in challenging situations. Requirements - Ability to navigate ambiguous situations and solve problems proactively. - High level of ability to set goals and priorities in a constantly changing environment. - Excellent public speaking skills with the ability to develop and present plans effectively. - Rigorous analytical skills with the ability to summarize large amounts of information efficiently. - Ability to travel regularly for domestic and international travel to maintain new business initiatives. Benefits - Healthcare, Dental, and Vision coverage - 401k plan, plus matching - PTO - Paid Company Holidays - Parental Leave