• Develop and execute on a clinical reporting and technology roadmap aligned with the village clinical strategy. • Collaborate with the clinical strategy teams, the analytics and reporting team, the technology teams, the clinical services team, the field operations teams, to develop a technology and reporting prioritization process and ensure the process is maintained to support clinical initiatives. • Develop and maintain standards of excellence for field reporting and analytics to ensure high quality field user experience for reports and technology. • Provide leadership and direction to the team. Responsible for performance development, performance management, retention, team assignments, and teammate relations. • Work directly with your managers to create a sustained culture which drives patient safety, compliance, and outcomes.

• Maintain 100% accuracy in registering customer information and data related to Microsoft programs. • Develop deep expertise on every detail of Microsoft's partner programs. • Closely monitor all Microsoft communications, news, and program updates to identify any impacts. • Ensure all Microsoft-related documentation and knowledge is kept up-to-date and easily accessible. • Proactively communicate changes and impacts to internal teams, resellers, and customers. • Pursue and claim all eligible Microsoft funds and incentives.

• Managing and structuring team workload effectively (we use Jira as a tool) • Establishing clear project tracking systems and maintaining visibility across all active initiatives • Creating standardized processes for project intake, prioritization, and delivery management • Proactively following up with team members and identifying dependencies to surface potential delivery risks • Implementing early warning systems and mitigation strategies to ensure on-time delivery • Maintaining regular communication cadence with all stakeholders to track progress and resolve blockers • Receiving and evaluating requests from stakeholders, challenging business assumptions before adding items to the backlog • Acting as a bridge between business stakeholders and delivery teams to ensure clear requirements and realistic expectations • Facilitating effective communication and managing expectations across all organizational levels • Acting as PMO for strategic bets within the CCO organization, ensuring visibility and progress reporting to the COO office • Running bi-weekly prioritization meetings with the team based on capacity planning and skills assessment • Developing and maintaining team capacity models to optimize resource allocation • Balancing competing priorities while ensuring strategic alignment and team sustainability • Following up with stakeholders post-implementation to measure and ensure value capture from delivered initiatives • Establishing metrics and KPIs to track initiative success and team performance • Driving continuous improvement in processes and delivery methodologies

• Manage the successful onboarding process for selected Intuitive customers by ensuring they are leveraging all services and resources effectively throughout the customer lifecycle. • Monitor outcomes to ensure long-term success for our customers and prevent potential bottlenecks impacting on the overall hospitals’ performance. • Serve as an advocate, championing customer needs and collaborating with internal teams to ensure resolution of challenges. • Support customers to reach key milestones and business outcomes by monitoring program utilization to identifying risks and improvement opportunities. • Coordinate activities with internal teams, including sales, Marketing, Contract & Tender, training, SRS, Genesis, Account Receivable, field service and digital services.