Location: Full-Time Remote Position. MissionBrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI isn’t new, it has been built, tested, and refined over a decade to ensure unmatched precision and scalability. As a Customer Success Manager, your role is to ensure our clients maximize the power of our AI-first, tech-driven platform to protect their brand, engage with audiences in real time, and scale their social strategy efficiently. You’ll act as a strategic partner to help clients unlock measurable business impact from their social presence.****Our success is measured by how much we help our clients win, whether that’s reducing churn, increasing efficiency, or driving growth through social engagement. What You’ll Do - Serve as a trusted advisor to global brands, aligning BrandBastion’s AI-powered solutions with their social engagement and brand protection goals. - Drive renewals, upsells, and expansions by demonstrating the impact of AI-driven automation on customer engagement, brand safety, and efficiency. - Collaborate with AI specialists to fine-tune models based on client-specific needs, industry trends, and evolving communication styles. - Analyze performance data and translate insights into strategic recommendations that optimize moderation, engagement, and real-time execution. - Retention Focus: Implement strategies to prevent churn and ensure long-term client retention, focusing on building strong, lasting relationships. - Feedback Loop: Act as the voice of the customer within the company, relaying feedback to the product, marketing, and sales teams to help shape the product roadmap and improve customer satisfaction. - Customer Advocacy: Identify and develop customer advocates who can provide testimonials, case studies, or references.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio of named independent school client accounts. This experienced, relationship-driven role is accountable for the overall health and success of their assigned book of business, focusing on retention, growth, referenceability, and client advocacy. The CSM drives long-term value by understanding each client's unique goals, ensuring product adoption, providing proactive engagement and tailored guidance, and acting as the voice of the client internally across the Finalsite organization. Responsibilities - Strategic Client Partnership: Serve as a consultative advisor to assigned clients, maintaining a deep understanding of their organizational structure (K–12 independent, charter, etc.) and strategic goals. - Account Ownership & Retention: Own the net revenue retention for the assigned BoB. Manage all aspects of the renewal process through proactive relationship-building and clear articulation of the platform's value. - Value and Adoption Driver: Understand the value of Finalsite’s platform and services, driving product adoption and showcasing outcomes that reinforce client investment and loyalty. - Sales: Proactively drive product adoption and identify & execute on upsell opportunities. - Risk Management: Monitor client engagement and satisfaction through tools like health scores, CSAT/NPS surveys, usage data, and referenceability metrics. Proactively mitigate churn risks with strategic intervention. - Client Advocacy: Act as the unwavering internal advocate for your clients, coordinating across teams to remove any roadblocks—whether technical, commercial, or operational. - Process Excellence: Maintain data integrity by completing all assigned tasks in Finalsite’s Client Success Platform (Totango), SalesForce and adhering to all internal Client Success team Standard Operating Procedures (SOPs). Consistently execute and log all required engagement activities to ensure proactive and timely support for the client portfolio. Qualifications - At least 3-5 years of experience in client success, support, sales, implementation, or a related function, preferably in a SaaS or education-focused environment. - Excellent communication and interpersonal skills; empathetic, consultative, and confident in negotiation and conflict resolution scenarios. - Highly organized and detail-oriented; capable of managing a portfolio of accounts with varying needs and timelines. - Strong multitasking ability in a fast-paced environment, with the agility to shift priorities as needed. - Ability to work independently while also contributing to a highly collaborative team culture. - Bachelor’s degree or equivalent experience. - A passion for K–12 education and commitment to Finalsite’s mission. Residency Requirement Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite. Disclosures Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

• The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. • This role works in partnership with the Sales, Marketing, and Support team(s) to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners • Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail • Researches, analyzes, and documents findings • May coach, review, and/or delegate work to other team members • Ensures that partners receive maximum value from their investments in the ConnectWise platform • Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business • Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs • Acts as an escalation point to drive resolution in a timely, proactive manner • Travels to partner locations and IT Nation events • Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team • Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Success Manager will be responsible for the relationship with our customers and influencing local business activities relating to customer relations. This role is responsible for managing key client relationships and ensuring client adoption, satisfaction, and retention across the board. - Be an expert on system functions and features to become a strategic advisor for clients, continuously driving product value and ROI. - Assist in pre-sales system demonstrations and technical meetings and complete necessary SOWs for customizations and/or integration requirements. - Ensure that appropriate client contacts, documentation, reviews and projects, and risk are added to Gainsight and is kept up-to-date regularly. - Lead regular account reviews with clients to ensure proper usage of the system, maintain communication on updates. - Gather local client feedback and deliver feedback to product teams to help prioritize projects and shape product roadmap. - Anticipate and monitor dissatisfied accounts and ensure problems/issues are dealt with swiftly and appropriately. - Complete all client follow-up training and adoption activities as well as system updates and changes to ensure renewal and growth. - Identify opportunities for upsell and cross-sell and nurture them through to handover to the sales team. - Evaluate and document implementation plans and specifications. Project-manage incoming client requests alongside product, acting as the voice of the client. Qualifications - Bachelor’s degree or equivalent experience in business, or related field. - Minimum 2 years previous experience in Customer Success or On-boarding. - Ability to perform within a fast-paced, multi-priority setting. - Customer-first mentality; ability to empathize and build customer loyalty. - Strong technical aptitude and ability to learn new technologies quickly. - Strong critical thinking, analytical, and complex problem-solving skills. - Highly motivated, “do-er” with a strong sense of collaboration, ownership, urgency, and drive. - Excellent interpersonal skills for phone troubleshooting and writing skills through email. - Excellent time management and communication skills. Requirements - Experience working in the Fashion, Luxury or Beauty industry. - Exposure to global customers and an understanding of international markets is desirable. - Previous experience with technical integrations preferred. - Experience with delivering on-site training and webinars and/or pre-sales demonstrations strongly preferred. - This role welcomes full remote work arrangements but applicants must be based in the New York area. Benefits - Access to growth and advancement possibilities, including a learning and development allowance. - A benefits package tailored to each location. - Flexible work arrangements, along with support for establishing your home office and other perks. Company Description We work as one team to go above and beyond for our customers. We act as their voice and champion. Our success is our customers' success. We build and maintain client relationships to ensure happiness, adoption, and renewal. Our mission is to provide the best client experiences through meaningful partner relationships that showcase the Launchmetrics' value of creating efficient, impactful, and measurable brand experiences.