This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Success Manager will be responsible for the relationship with our customers and influencing local business activities relating to customer relations. This role is responsible for managing key client relationships and ensuring client adoption, satisfaction, and retention across the board. - Be an expert on system functions and features to become a strategic advisor for clients, continuously driving product value and ROI. - Assist in pre-sales system demonstrations and technical meetings and complete necessary SOWs for customizations and/or integration requirements. - Ensure that appropriate client contacts, documentation, reviews and projects, and risk are added to Gainsight and is kept up-to-date regularly. - Lead regular account reviews with clients to ensure proper usage of the system, maintain communication on updates. - Gather local client feedback and deliver feedback to product teams to help prioritize projects and shape product roadmap. - Anticipate and monitor dissatisfied accounts and ensure problems/issues are dealt with swiftly and appropriately. - Complete all client follow-up training and adoption activities as well as system updates and changes to ensure renewal and growth. - Identify opportunities for upsell and cross-sell and nurture them through to handover to the sales team. - Evaluate and document implementation plans and specifications. Project-manage incoming client requests alongside product, acting as the voice of the client. Qualifications - Bachelor’s degree or equivalent experience in business, or related field. - Minimum 2 years previous experience in Customer Success or On-boarding. - Ability to perform within a fast-paced, multi-priority setting. - Customer-first mentality; ability to empathize and build customer loyalty. - Strong technical aptitude and ability to learn new technologies quickly. - Strong critical thinking, analytical, and complex problem-solving skills. - Highly motivated, “do-er” with a strong sense of collaboration, ownership, urgency, and drive. - Excellent interpersonal skills for phone troubleshooting and writing skills through email. - Excellent time management and communication skills. Requirements - Experience working in the Fashion, Luxury or Beauty industry. - Exposure to global customers and an understanding of international markets is desirable. - Previous experience with technical integrations preferred. - Experience with delivering on-site training and webinars and/or pre-sales demonstrations strongly preferred. - This role welcomes full remote work arrangements but applicants must be based in the New York area. Benefits - Access to growth and advancement possibilities, including a learning and development allowance. - A benefits package tailored to each location. - Flexible work arrangements, along with support for establishing your home office and other perks. Company Description We work as one team to go above and beyond for our customers. We act as their voice and champion. Our success is our customers' success. We build and maintain client relationships to ensure happiness, adoption, and renewal. Our mission is to provide the best client experiences through meaningful partner relationships that showcase the Launchmetrics' value of creating efficient, impactful, and measurable brand experiences.

• Client onboarding and activation • Run onboarding as the first post-sale owner • Set expectations, establish operating cadence, and train the client on the process • Create "stop the bleeding" plans for urgent openings • Build and drive recruiting strategy per client, using best practices plus client-specific constraints • Push clients to do what candidates require (speed, availability, interview cadence), even when inconvenient • Coordinate internally with recruiting and support so execution stays tight • Own net revenue retention for your book • Handle save conversations when clients want to cancel, pull out complaints fast, then drive a path forward • Identify expansion opportunities when results and trust are strong • Run weekly client calls with clear commitments and next steps • Keep communication tight in Slack and email, with clean follow-up and documentation • Use HubSpot and internal systems correctly, consistently, and fast

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Provides support for health plan provider relations activities. Supports network development, network adequacy and provider training and education. Serves as primary point of contact between the business and contracted providers within the Molina network. Responsible for network management including provider education, communication, satisfaction, issue intake, access/availability and ensuring knowledge of and compliance with Molina policies and procedures. - Successfully engages high-volume, high-visibility plan providers, to ensure provider satisfaction, facilitate education on key Molina initiatives, and improve coordination and partnership between the health plan and contracted providers. - Serves as the primary point of contact between Molina health plan and the non-complex provider community that services Molina members, including but not limited to fee-for-service (FFS) and pay-for-performance (P4P) providers. - Collaborates directly with the plan’s external providers to educate, advocate and engage as valuable partners - ensuring knowledge of and compliance with Molina policies and procedures while achieving the highest level of customer service; effectively drives timely issue resolution, electronic medical record (EMR) connectivity, and provider portal adoption. - Conducts regular provider site visits within assigned region/service area; determines daily or weekly schedule, to meet or exceed the plan's monthly site visit goals. Proactively engages with the provider and staff to determine non-compliance with Molina policies/procedures or Centers for Medicare and Medicaid Services (CMS) guidelines/regulations, or to assess the non-clinical quality of customer service provided to Molina members. - Provides on-the-spot training and education as needed, including counseling providers diplomatically, while retaining a positive working relationship. - Independently troubleshoots provider problems as they arise, and takes initiative in preventing and resolving issues between the provider and the plan whenever possible. - Initiates, coordinates and participates in problem-solving meetings between the provider and Molina stakeholders, including senior leadership and physicians. - Independently delivers training and presentations to assigned providers and their staff - answering questions that come up on behalf of the health plan. - Performs an integral role in network management, by monitoring and enforcing company policies and procedures, while increasing provider effectiveness by educating and promoting participation in various Molina initiatives. - May provide training and support to new and existing provider relations team members as appropriate. - Role requires 60%+ same-day or overnight travel (extent of same-day or overnight travel will depend on the specific health plan service area). Qualifications - At least 2 years of customer service, provider services, or claims experience in a managed care or medical office setting, or equivalent combination of relevant education and experience. - General understanding of the health care delivery system, including government-sponsored health plans. - Organizational skills and attention to detail. - Ability to manage multiple tasks and deadlines effectively. - Interpersonal skills, including ability to interface with providers and medical office staff. - Ability to work in a cross-functional highly matrixed organization. - Effective verbal and written communication skills. - Microsoft Office suite and applicable software programs proficiency. Requirements - Familiarity with various managed health care provider compensation methodologies, primarily across Medicaid and Medicare lines of business, including: fee-for-service (FFS), capitation and various forms of risk, ASO, etc. - Experience delivering training and facilitating educational presentations. Benefits - Molina Healthcare offers a competitive benefits and compensation package. - Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

• Provide strategic direction to clients on maximizing value through Alkami’s platform. • Create reports and presentations that showcase KPI improvements and the value clients are realizing through Alkami solutions. • Demonstrate thought leadership and collaborate with numerous internal teams to share insights and drive innovation. • Establish and maintain strong relationships at all levels of seniority within client organizations. • Provide product and strategic insights based on your direct experience working with clients. • Develop and execute comprehensive training initiatives to ensure clients are well-equipped to succeed with the platform. • Lead client success initiatives for your accounts and across Alkami, ensuring high levels of client satisfaction and engagement. • Build strong relationships with executive influencers and decision-makers within client organizations, turning them into champions for Alkami. • Understand clients’ business challenges, goals, and industry trends, offering strategic consultation to help them achieve their business and digital objectives. • Clearly communicate a compelling vision and roadmap to align stakeholders, driving strategic initiatives that unite internal teams and clients around shared success goals. • Develop clear success plans that define client objectives and track progress to ensure clients achieve their desired outcomes. • Ensure clients are on track to derive maximum value from the Alkami platform, guiding them toward successful adoption and engagement. • Serve as an expert in helping clients meet their digital banking goals by leveraging the Alkami platform’s capabilities. • Master the Alkami platform to advise clients on how to optimize its use for their specific needs. • Collaborate effectively with cross-functional teams to drive client success, ensuring alignment and shared goals. • Advocate for client needs to internal leaders and departments, ensuring their voice is heard and their challenges are addressed. • Escalate critical client issues when necessary and mobilize internal resources to resolve them quickly and effectively. • Use data-driven insights to influence decisions and guide both clients and internal teams toward better outcomes. • Lead cross-functional initiatives that enhance the client experience, boosting client satisfaction and loyalty. • Monitor client health metrics and product engagement to proactively identify and mitigate risks. • Conduct regular business reviews to highlight successes and identify opportunities for growth and improvement. • Take on additional projects that contribute to building a strong Client Success culture across the team. • Be willing to travel up to 25% as needed to meet client and business requirements.