BrandBastion

• Lead Generation and Prospecting: Identify and engage potential enterprise clients through research, networking, and outreach efforts, leveraging your understanding of the social media landscape. • Sales Strategy Execution: Develop and execute account-based sales strategies to penetrate key accounts and meet or exceed sales targets. • Client Engagement: Build trusted relationships with senior marketing leaders, understanding their challenges, goals, and how BrandBastion can drive value for their business. • Solution Selling: Articulate BrandBastion’s unique value proposition, showcasing the capabilities of our platform, including AI-driven community management, sentiment analysis, crisis management, and more. • Pipeline Management: Maintain a robust pipeline of qualified leads and opportunities, tracking progress in the CRM system and ensuring accurate forecasting. • Collaboration: Partner with internal teams, including Marketing, Product, and Customer Success, to deliver a seamless experience for clients and gather feedback for continuous improvement. • Market Insights: Stay ahead of industry trends, competitive offerings, and client needs to identify opportunities and inform product development.

Help Scale the Future of Social Media Management Are you a sales mastermind who understands SaaS and marketing and is passionate about transforming how companies engage on social media? This is your chance to join one of the fastest-growing social media engagement SaaS companies. The Account Executive will play a pivotal role in driving revenue growth by acquiring and managing relationships with Fortune 5000 brands and fast growing disruptors. You will focus on identifying and closing opportunities with companies spending more than $1M annually on Meta advertising. About BrandBastion The vision for BrandBastion was born from seeing how major brands struggled to manage their social media presence at scale while maintaining authenticity. Since founding BrandBastion, we've grown explosively: - Partnered with iconic brands like Netflix, Uber, Sephora, GrubHub, The North Face, Red Bull and NARS - Integrated with Facebook, Instagram, TikTok, LinkedIn, Youtube, Trustpilot etc. - Maintained a 96%+ client retention rate - Built a global team across 16 nationalities, with legendary team retreats that bring our remote-first culture to life - Processed over 1 billion social media interactions for our clients Why BrandBastion is Positioned for Massive Growth - We're at an incredible inflection point: Social media has become the primary channel for brand-customer interaction and AI is transforming how brands can engage at scale. Companies are desperate for solutions that combine automation with human touch - Unlike legacy players in social media management, we've built our platform from the ground up for the AI era and with engagement at the heart of it. Our technology doesn't just manage engagement – it helps create brand loyalty and measurably improves ROAS for our clients. What You'll Do as an Account Executive - Lead Generation and Prospecting: Identify and engage potential enterprise clients through research, networking, and outreach efforts, leveraging your understanding of the social media landscape. - Sales Strategy Execution: Develop and execute account-based sales strategies to penetrate key accounts and meet or exceed sales targets. - Client Engagement: Build trusted relationships with senior marketing leaders, understanding their challenges, goals, and how BrandBastion can drive value for their business. - Solution Selling: Articulate BrandBastion’s unique value proposition, showcasing the capabilities of our platform, including AI-driven community management, sentiment analysis, crisis management, and more. - Pipeline Management: Maintain a robust pipeline of qualified leads and opportunities, tracking progress in the CRM system and ensuring accurate forecasting. - Collaboration: Partner with internal teams, including Marketing, Product, and Customer Success, to deliver a seamless experience for clients and gather feedback for continuous improvement. - Market Insights: Stay ahead of industry trends, competitive offerings, and client needs to identify opportunities and inform product development. The Future is Bright Social media is where brands are formed and grown, and brands need sophisticated tools to thrive in this reality. BrandBastion is amazingly positioned to become the category leader in authentic social media engagement, and we need a strong Account Executive to get there. If you're ready to build something extraordinary with an incredible team, we want to hear from you.

Location: Full-Time Remote Position. MissionBrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI isn’t new, it has been built, tested, and refined over a decade to ensure unmatched precision and scalability. As a Customer Success Manager, your role is to ensure our clients maximize the power of our AI-first, tech-driven platform to protect their brand, engage with audiences in real time, and scale their social strategy efficiently. You’ll act as a strategic partner to help clients unlock measurable business impact from their social presence.****Our success is measured by how much we help our clients win, whether that’s reducing churn, increasing efficiency, or driving growth through social engagement. What You’ll Do - Serve as a trusted advisor to global brands, aligning BrandBastion’s AI-powered solutions with their social engagement and brand protection goals. - Drive renewals, upsells, and expansions by demonstrating the impact of AI-driven automation on customer engagement, brand safety, and efficiency. - Collaborate with AI specialists to fine-tune models based on client-specific needs, industry trends, and evolving communication styles. - Analyze performance data and translate insights into strategic recommendations that optimize moderation, engagement, and real-time execution. - Retention Focus: Implement strategies to prevent churn and ensure long-term client retention, focusing on building strong, lasting relationships. - Feedback Loop: Act as the voice of the customer within the company, relaying feedback to the product, marketing, and sales teams to help shape the product roadmap and improve customer satisfaction. - Customer Advocacy: Identify and develop customer advocates who can provide testimonials, case studies, or references.

• Manage and coach a pod of CSMs, holding bi-weekly 1:1s, reviewing calls, and joining client conversations to support their growth. • Own a portfolio of enterprise accounts while also stepping in to co-lead renewals and upsells across the pod. • Ensure client KPIs are documented, tracked, and consistently followed up on so we’re always tying impact back to measurable results - this will be done in Hubspot. • Build strong executive relationships and act as the senior escalation point for your pod. • Partner with CSMs on bigger upsell pitches and lead expansion opportunities when they involve senior stakeholders. • Provide accurate forecasts for renewals and expansions, keeping leadership informed of risks and opportunities. • Enforce consistency across playbooks, success plans, and client communications so delivery is high quality and scalable. • Work cross-functionally with Product, ClientOps, Support, and Analytics to solve client challenges and influence our roadmap. • Share insights on trends, risks, and opportunities you see across the pod to help us continuously improve. • Roll out new frameworks and processes, ensuring your team adopts and executes them effectively.

Location: Remote (North America) Reports to: VP, Customer Experience Mission BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI isn’t new, it has been built, tested, and refined over a decade to ensure unmatched precision and scalability. The Lead Customer Success Manager role is responsible for both driving pod-wide commercial outcomes and leading a team of CSMs to deliver at the highest standard. This role ensures client KPIs are clearly documented and consistently achieved, renewals and expansions are proactively managed, and the pod operates with visibility, accountability, and growth. You’ll own a portfolio of accounts while also guiding and coaching your pod of CSMs through structured 1:1s and joint client conversations. You’ll step into senior stakeholder discussions, support renewals and upsells across the pod, and be the point of escalation for leadership visibility, risk management, and growth strategy. Our success is measured by how much we help our clients win, whether that’s reducing churn, increasing efficiency, or driving growth through social engagement. What You’ll Do - Manage and coach a pod of CSMs, holding bi-weekly 1:1s, reviewing calls, and joining client conversations to support their growth. - Own a portfolio of enterprise accounts while also stepping in to co-lead renewals and upsells across the pod. - Ensure client KPIs are documented, tracked, and consistently followed up on so we’re always tying impact back to measurable results - this will be done in Hubspot - Build strong executive relationships and act as the senior escalation point for your pod. - Partner with CSMs on bigger upsell pitches and lead expansion opportunities when they involve senior stakeholders. - Provide accurate forecasts for renewals and expansions, keeping leadership informed of risks and opportunities. - Enforce consistency across playbooks, success plans, and client communications so delivery is high quality and scalable. - Work cross-functionally with Product, ClientOps, Support, and Analytics to solve client challenges and influence our roadmap. - Share insights on trends, risks, and opportunities you see across the pod to help us continuously improve. - Roll out new frameworks and processes, ensuring your team adopts and executes them effectively.

Location: Full-Time Remote Position. Mission BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI isn’t new, it has been built, tested, and refined over a decade to ensure unmatched precision and scalability. As a Customer Success Manager, your role is to ensure our clients maximize the power of our AI-first, tech-driven platform to protect their brand, engage with audiences in real time, and scale their social strategy efficiently. You’ll act as a strategic partner to help clients unlock measurable business impact from their social presence. Our success is measured by how much we help our clients win, whether that’s reducing churn, increasing efficiency, or driving growth through social engagement. What You’ll Do - Serve as a trusted advisor to global brands, aligning BrandBastion’s AI-powered solutions with their social engagement and brand protection goals. - Drive renewals, upsells, and expansions by demonstrating the impact of AI-driven automation on customer engagement, brand safety, and efficiency. - Collaborate with AI specialists to fine-tune models based on client-specific needs, industry trends, and evolving communication styles. - Analyze performance data and translate insights into strategic recommendations that optimize moderation, engagement, and real-time execution. - Retention Focus: Implement strategies to prevent churn and ensure long-term client retention, focusing on building strong, lasting relationships. - Feedback Loop: Act as the voice of the customer within the company, relaying feedback to the product, marketing, and sales teams to help shape the product roadmap and improve customer satisfaction. - Customer Advocacy: Identify and develop customer advocates who can provide testimonials, case studies, or references.

- Define and own BrandBastion’s measurement approach for customer impact across engagement, moderation outcomes, sentiment, and paid performance signals when available. - Build ROI models and reporting templates that connect platform activity to business outcomes and customer goals. - Partner with Product and Customer Success to standardize “metrics that matter” by segment and use case. - Own customer case studies end to end, from analysis to narrative to final deliverables for Sales and Marketing. - Produce benchmark and insights reports that help position BrandBastion in the market and support pipeline. - Turn data into clear recommendations that a VP of Marketing or Head of Social can act on. - Run a monthly review of key accounts covering usage, feature adoption, goal progress, and realized value. - Identify churn risk signals and propose concrete intervention plans with Customer Success (playbooks, strategy shifts, enablement). - Build simple, repeatable scorecards that help CS and Sales align on where to focus. - Lead and develop a team of analysts with a focus on marketing measurement, clarity, and decision-ready insights. - Set priorities and standards for reporting, analysis quality, and narrative consistency.