Finalsite

Associate Sales Consultant Location: 100% Remote - Anywhere within the US Department: Sales Job Description: WHO WE ARE Finalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services. Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia. We believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive. At Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world SUMMARY The Associate Sales Consultant is an early to mid-career, quota-carrying sales role responsible for driving pipeline and bookings through outbound prospecting, inbound lead engagement, and expansion within a defined segment of smaller existing clients. This role works closely with Business Development Representatives (BDRs) and Marketing to identify, engage, and qualify opportunities with both new and existing customers. Associate Sales Consultants develop strong consultative selling skills by owning customer and prospect conversations end to end—uncovering needs, positioning solutions, and advancing opportunities toward close. In addition to acquiring new customers, this role is responsible for cross-selling and expanding commercial relationships with smaller current clients over time. This position is ideal for someone building a career in SaaS sales within an education-focused, mission-driven organization, while gaining hands-on experience across the full revenue motion, including new logo acquisition and current client expansion. LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES 90 Day Learning & Performance Milestones - Complete all required onboarding, product training, and sales methodology certification. - Identify and prioritize new client targets within an assigned segment, demonstrating understanding of ideal client profiles and buyer personas. - Identify and cultivate cross-sell opportunities within an assigned set of existing clients using the defined sales process. - Conduct effective discovery calls that uncover client goals, challenges, and success criteria while adhering to the company’s sales methodology. - Build and deliver needs-based product demonstrations aligned to client use cases and value drivers. - Clearly articulate the value proposition, competitive differentiation, and return on investment (ROI) for Finalsite’s products in client conversations. - Maintain accurate CRM documentation reflecting discovery, next steps, and opportunity progression. QUALIFICATIONS AND SKILLS - 1-2 years of business development or sales experience - Ability to travel up to 25% to attend industry events and visit clients - Demonstrated commitment to continuous learning and taking on challenging work - Strong interest in long term sales career growth - Strong communication and interpersonal skills - Ability to learn quickly and adapt in a fast-paced environment - Strong time management, organizational skills, and attention to detail - Passionate about technology and solving client challenges WHAT YOU WILL GAIN - Hands-on experience in consultative SaaS sales - Clear career path into Sales Consultant roles - Ongoing coaching, mentorship, and professional development - Exposure to a mission-driven customer base making a meaningful impact in education WHY JOIN FINALSITE? - Purpose-driven work supporting schools and educators globally - Collaborative, inclusive team culture - Competitive compensation and benefits - Opportunities for growth and internal mobility RESIDENCY REQUIREMENT Finalsite offers 100% fully remote employment opportunities; however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite. DISCLOSURES Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

Title: Project Manager Location: 100% Remote in U.S Glastonbury, Connecticut, 06033 United States Department: Professional Services Job Description: WHO WE ARE Finalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services. Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia. We believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive. At Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world SUMMARY As a Project Manager at Finalsite, you’ll be the go-to expert guiding schools through the successful launch of their websites, communication platforms, and mobile apps. You’ll manage multiple projects at once, ensuring everything stays on track, on time, and stress-free for our clients. This role isn’t just about timelines and tasks - it’s about building relationships, providing consultative guidance, solving problems, and making sure schools feel supported every step of the way. You’ll collaborate closely with designers, developers, and consultants, translating client goals into actionable plans and helping clients make informed decisions that support their digital strategy and engagement goals. LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES - Own the project experience by guiding schools and districts through website, communications, and mobile app implementations with clarity and confidence. - Serve as a key part of the client journey, building trusted relationships and ensuring clients feel supported from kickoff through launch and beyond. - Manage multiple projects simultaneously, balancing timelines, deliverables, client expectations, and key project performance metrics. - Drive project timelines and accountability by proactively managing milestones, identifying risks, and ensuring projects stay on track toward launch and client success goals. - Coordinate with cross-functional teams, including designers, developers, and consultants, to bring school visions to life. - Use project management tools to track progress, monitor KPIs, set milestones, and communicate updates to clients and internal teams. - Ensure clear communication by setting expectations, proactively addressing roadblocks, and keeping clients informed at every stage. - Provide consultative recommendations and strategic guidance on website structure, content organization, communications, and digital engagement best practices. - Advise schools on best practices for websites, communications, and mobile engagement to maximize their Finalsite tools. - Foster a positive, stress-free project experience by anticipating needs and providing solutions before challenges arise. QUALIFICATIONS AND SKILLS - 3+ years of experience in project management, leading project teams, or a related role, - Certification(s) in project management is a plus. - Proven ability to manage multiple projects simultaneously with varying levels of complexity, budgets, and timelines, while keeping all details organized and on track. - Strong ability to work independently, anticipating challenges and proactively solving problems without needing constant direction. - Excellent communication and interpersonal skills, with the ability to build strong client relationships and provide a seamless project experience. - Skilled at driving timelines and keeping clients informed while ensuring deliverables stay on schedule. - Comfortable working across multiple software systems and tools to track progress, streamline workflows, and manage resources effectively. - Ability to thrive in a fast-moving environment with competing priorities, ensuring each client receives the attention and support they need. - Understanding of website analytics, optimization strategies, and best practices for digital engagement. RESIDENCY REQUIREMENT Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite. DISCLOSURES Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

Title: Associate Sales Consultant Location: 100% Remote in the U.S Full Time | From $100,000 to $150,000 per year Department: Sales Job Description: WHO WE ARE Finalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services. Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia. We believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive. At Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world SUMMARY The Associate Sales Consultant is an early to mid-career, quota-carrying sales role responsible for driving pipeline and bookings through outbound prospecting, inbound lead engagement, and expansion within a defined segment of smaller existing clients. This role works closely with Business Development Representatives (BDRs) and Marketing to identify, engage, and qualify opportunities with both new and existing customers. Associate Sales Consultants develop strong consultative selling skills by owning customer and prospect conversations end to end—uncovering needs, positioning solutions, and advancing opportunities toward close. In addition to acquiring new customers, this role is responsible for cross-selling and expanding commercial relationships with smaller current clients over time. This position is ideal for someone building a career in SaaS sales within an education-focused, mission-driven organization, while gaining hands-on experience across the full revenue motion, including new logo acquisition and current client expansion. LOCATION 100% Remote - Anywhere within the US Strong preference given to candidates located in the Central and Mountain time zones RESPONSIBILITIES 90 Day Learning & Performance Milestones - Complete all required onboarding, product training, and sales methodology certification. - Identify and prioritize new client targets within an assigned segment, demonstrating understanding of ideal client profiles and buyer personas. - Identify and cultivate cross-sell opportunities within an assigned set of existing clients using the defined sales process. - Conduct effective discovery calls that uncover client goals, challenges, and success criteria while adhering to the company’s sales methodology. - Build and deliver needs-based product demonstrations aligned to client use cases and value drivers. - Clearly articulate the value proposition, competitive differentiation, and return on investment (ROI) for Finalsite’s products in client conversations. - Maintain accurate CRM documentation reflecting discovery, next steps, and opportunity progression. QUALIFICATIONS AND SKILLS - 1-2 years of business development or sales experience - Ability to travel up to 25% to attend industry events and visit clients - Demonstrated commitment to continuous learning and taking on challenging work - Strong interest in long term sales career growth - Strong communication and interpersonal skills - Ability to learn quickly and adapt in a fast-paced environment - Strong time management, organizational skills, and attention to detail - Passionate about technology and solving client challenges What You’ll Gain - Hands-on experience in consultative SaaS sales - Clear career path into Sales Consultant roles - Ongoing coaching, mentorship, and professional development - Exposure to a mission-driven customer base making a meaningful impact in education Why Join Finalsite? - Purpose-driven work supporting schools and educators globally - Collaborative, inclusive team culture - Competitive compensation and benefits - Opportunities for growth and internal mobility RESIDENCY REQUIREMENT Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite. DISCLOSURES Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address.

Title: Digital Client Success Manager Location: USA, Remote Salary: From $60,000 to $85,000 per year Job Description: Finalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services. Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia. We believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive. At Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world SUMMARY The Digital Client Success Manager is responsible for driving retention and value across a portfolio of pooled client accounts. This role utilizes scaled, digital-first methodologies to manage the full post-sale client lifecycle—from adoption and relationship development to contract renewal and expansion alignment. This manager is expected to leverage technology, data analytics, and scalable communication to manage and own renewal activity, proactively identify and mitigate risks, support product adoption, and serve as the internal voice of the client. LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES Client Strategy & Value Delivery - Manage post-implementation client relationships with a high focus and fluency of standard client goals and success metrics. - Monitor and manage outreach and check-ins, training sessions, escalations and strategic business reviews for a high-volume, pooled book of business. - Execute mid-contract value realization touchpoints (e.g., annual usage review, roadmap check-ins) using both customized and scaled, lifecycle-triggered outreach to reinforce ongoing value. - Capture and share client success stories, outcomes, and feedback to inform future product and marketing efforts. Product Adoption and Digital Engagement - Tailor outreach and engagement plans based on client segment, product mix, and account health indicators. - Connect clients to relevant self-service resources and success stories through digital and scaled methods. Account Health and Risk Management - Monitor engagement, usage, and support data via Totango, Salesforce, and other internal tools to proactively track health and flag risk. - Manage re-engagement strategies and ensure accurate documentation of risks, blockers, and remediation steps. - Handle both inbound support and initiate outbound outreach based on lifecycle triggers or health indicators, escalating complex issues as needed. - Monitor and manage at-risk accounts based on usage declines, open support tickets, or client sentiment (e.g., low NPS), and initiate follow-up or escalation paths. Renewal Planning and Execution - Own renewal preparedness, including 6–12 month planning cycles and contract strategy alignment for strategic accounts. - Renewal opportunity ownership and management including contract review, quoting, negotiation, and opportunity closure - Partner with Sales to co-lead renewal opportunities with upsell/cross-sell potential QUALIFICATIONS AND SKILLS - 3+ years of experience in client success, account management, or client strategy roles, preferably within a SaaS or technology-driven environment. - Proven ability to manage both strategic accounts and high-volume, pooled portfolios using scalable methods. - Deep understanding of the client lifecycle, including proactive adoption planning, risk mitigation, and stakeholder retention. - Strong communication, negotiation, and value-based storytelling skills; able to balance client advocacy with business goals. - Experience with CRM or client success platforms such as Salesforce, Totango, and Zendesk. - Demonstrated comfort using data to assess client needs, identify moments for engagement, and manage multiple priorities across a fast-paced portfolio. - Experience working with automation or scaled communication platforms is a strong bonus. - Bachelor’s degree required; advanced degree or relevant certifications are a plus. Key Performance Indicators (KPIs) - Annual and quarterly client renewal rate (logo and dollar) - Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) - Number and quality of reactive and proactive outreach activities per month (scaled and strategic) - At-risk account recovery rate and escalation responsiveness - Timeliness and quality of responses to inbound requests - Salesforce and Totango data completeness and active health tracking percentage RESIDENCY REQUIREMENT Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite. DISCLOSURES Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law.

Title: Staff Engineer, Composer Platform - Remote Location: 100% Remote in the U.S Product Engineering Full Time From $180,000 to $250,000 per year WHO WE ARE Finalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services. Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia. We believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive. At Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world SUMMARY The Staff Engineer, Composer Platform will provide technical leadership for Finalsite’s core CMS platform used by educational institutions nationwide. This role will lead architectural modernization efforts, improve platform scalability and observability, and drive long-term engineering strategy for a high-traffic, customer-facing application environment. The Staff Engineer will lead a critical modernization effort focused on decoupling the Composer platform from a legacy architecture, defining and executing a scalable long-term solution while maintaining platform stability. The role will also elevate engineering standards across the team by strengthening architecture practices, improving observability, and fostering a culture of proactive problem-solving, operational accountability, and technical excellence. LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES - Define and lead technical strategy, architecture, and modernization initiatives for the Composer platform - Drive decoupling and migration efforts from legacy application dependencies while maintaining platform stability - Improve platform reliability, scalability, observability, and operational resilience - Establish engineering standards related to instrumentation, monitoring, alerting, and system performance - Lead architecture review practices and collaborate with cross-functional engineering teams on technical decisions - Support distributed systems and containerized application environments - Provide technical mentorship and guidance through code reviews, design feedback, and engineering best practices - Utilize AI-assisted development tools to support codebase navigation, modernization, and platform evolution QUALIFICATIONS AND SKILLS BASIC QUALIFICATIONS - At least 12 years of experience as Staff Engineer or senior-level individual contributor supporting large-scale production platforms - Strong experience with Ruby/Rails or comparable backend application frameworks - Experience leading modernization, migration, or architectural decoupling initiatives - Strong understanding of distributed systems, cloud infrastructure, and application resiliency principles - Experience with observability tools, monitoring frameworks, and alerting strategies - Experience supporting containerized applications and scalable production environments - Strong communication, technical leadership, and cross-functional collaboration skills - Experience using AI-assisted development tools such as Claude Code, Codex, or similar technologies PREFERRED QUALIFICATIONS - Experience with JRuby or polyglot application environments - Familiarity with MongoDB or shared-database architectures - Experience supporting legacy web platform modernization initiatives - Experience working within complex or multi-acquisition codebases - Familiarity with Cloudflare Workers or edge-computing technologies - Background supporting EdTech, SaaS, or multi-tenant platform environments RESIDENCY REQUIREMENT Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite. DISCLOSURES Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

Role Description The Staff Engineer, Communications Platform will provide technical leadership for Finalsite’s high-scale communications infrastructure supporting emergency alerts, district notifications, and parent communications. This role will lead platform modernization, reliability improvements, observability initiatives, and long-term architectural strategy across a multi-cloud environment. The Staff Engineer will inherit a mission-critical platform that is functional but fragile — a legacy messaging core operating across a fragmented multi-cloud environment with limited visibility into emerging issues before they impact customers. Initial priorities include: - Strengthening observability - Improving operational discipline - Increasing platform reliability In parallel, the Staff Engineer will lead a modernization initiative that previous efforts were unable to complete. Responsibilities include: - Evaluating existing architectural work - Defining the future-state migration strategy - Driving execution through completion while maintaining platform stability and performance The role will also serve as a key driver of engineering excellence by: - Establishing stronger architecture practices - Improving cross-functional coordination - Ensuring technical decisions are made proactively, strategically, and with long-term scalability in mind Qualifications - At least 12 years of experience as a Staff Engineer or senior-level individual contributor supporting high-scale communications or messaging platforms - Strong background in Kubernetes, cloud infrastructure, and distributed systems operations - Experience leading modernization or migration initiatives for production systems - Proficiency with observability tools, monitoring frameworks, and incident response practices - Experience working with Infrastructure-as-Code (IaC) methodologies and cloud-native technologies - Strong Python development and operational experience - Experience using AI-assisted development tools such as Claude Code, Codex, or similar technologies - Strong communication, technical leadership, and cross-functional collaboration skills Requirements - Experience supporting C/C++ production systems - Familiarity with messaging and notification infrastructure, including email or SMS delivery systems - Experience with AWS-native messaging technologies such as SQS, Lambda, DynamoDB, or KEDA - Prior experience supporting large-scale modernization or migration initiatives - Background supporting EdTech, SaaS, or other highly available customer-facing platforms Company Description Finalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Named one of TIME’s Best EdTech Companies in America 2026, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services. Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia. We believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. At Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world.

Role Description The Associate Sales Consultant is an early to mid-career, quota-carrying sales role responsible for driving pipeline and bookings through outbound prospecting, inbound lead engagement, and expansion within a defined segment of smaller existing clients. This role works closely with Business Development Representatives (BDRs) and Marketing to identify, engage, and qualify opportunities with both new and existing customers. Associate Sales Consultants develop strong consultative selling skills by owning customer and prospect conversations end to end—uncovering needs, positioning solutions, and advancing opportunities toward close. In addition to acquiring new customers, this role is responsible for cross-selling and expanding commercial relationships with smaller current clients over time. This position is ideal for someone building a career in SaaS sales within an education-focused, mission-driven organization, while gaining hands-on experience across the full revenue motion, including new logo acquisition and current client expansion. Location: 100% Remote - Anywhere within the US Responsibilities - Complete all required onboarding, product training, and sales methodology certification. - Identify and prioritize new client targets within an assigned segment, demonstrating understanding of ideal client profiles and buyer personas. - Identify and cultivate cross-sell opportunities within an assigned set of existing clients using the defined sales process. - Conduct effective discovery calls that uncover client goals, challenges, and success criteria while adhering to the company’s sales methodology. - Build and deliver needs-based product demonstrations aligned to client use cases and value drivers. - Clearly articulate the value proposition, competitive differentiation, and return on investment (ROI) for Finalsite’s products in client conversations. - Maintain accurate CRM documentation reflecting discovery, next steps, and opportunity progression. Qualifications - 1-2 years of business development or sales experience - Ability to travel up to 25% to attend industry events and visit clients - Demonstrated commitment to continuous learning and taking on challenging work - Strong interest in long term sales career growth - Strong communication and interpersonal skills - Ability to learn quickly and adapt in a fast-paced environment - Strong time management, organizational skills, and attention to detail - Passionate about technology and solving client challenges Benefits - Hands-on experience in consultative SaaS sales - Clear career path into Sales Consultant roles - Ongoing coaching, mentorship, and professional development - Exposure to a mission-driven customer base making a meaningful impact in education Residency Requirement Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite. Disclosures Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

Role Description The Technical Support Engineer, Data serves an essential role, meeting the data needs of clients through ticketing and chat channels. Technical Support Engineers work to educate and empower, troubleshoot issues, and implement solutions for clients. They ensure the data is accurate and up-to-date for our customers across all of our platforms. Location: 100% Remote - Anywhere within the US Responsibilities - Support clients by resolving data-related questions, tasks, and issues across Finalsite’s software platforms - Perform data sanitization, verification, import, and export functions across our products - Update and maintain data mappings using XML and XSLT - Work closely with clients to advise and educate on best practices - Schedule phone calls or Zoom meetings to collaborate and resolve escalated issues - Create, execute, and modify SQL scripts to resolve issues, optimize database calls, and perform data integration with third-party systems, such as Student Information Systems - Maintain, troubleshoot, and modify software that interacts with third-party APIs in the pursuit of data integration - Collaborate with Data Integration Engineers to ensure our integrations, authentications, and SSOs function as expected - Stay informed on the best practices and functionality across Finalsite’s integration partners - Stay up to date on new product features and improvements, as well as web trends - Troubleshoot, investigate, and create detailed software bug reports and product enhancement requests - Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service - Assist with Integration Deployments, as needed Qualifications - Associate’s or Bachelor’s degree preferred, or commensurate experience - Advanced knowledge of Excel or Google Sheets functionality - Experience with websites built via content management systems (Wordpress, Squarespace, Wix, Weebly, Joomla, etc.) preferred - Experience working with APIs preferred - Ability to multitask and maintain patience when faced with challenging situations - Prior customer service or technical support experience (2-5 years) preferred - Ability to cover evening and weekend hours, as required Residency Requirement Finalsite offers 100% fully remote employment opportunities; however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite. Disclosures Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

Role Description The Education Sales Consultant is a senior quota-carrying sales role responsible for driving new customer acquisition and expansion within larger Independent, Charter, International, or K-12 public schools. This role manages a defined territory and may work with both prospective and existing clients to identify opportunities to improve communication, engagement, enrollment, and digital experiences through Finalsite’s platform. Education Sales Consultants partner closely with Business Development Representatives (BDRs) and Marketing to generate pipeline, while also executing strategic outbound prospecting into target accounts. This role leads complex consultative sales engagements involving multiple stakeholders across school leadership, communications, admissions, and technology teams. Education Sales Consultants own the full sales cycle—from early discovery and solution design through proposal, negotiation, and close. In addition to acquiring new customers, this role may identify opportunities to expand the Finalsite platform within existing client relationships. This position is ideal for a sales professional with experience managing larger, more strategic accounts, who thrives in consultative selling environments and is motivated to drive meaningful impact in education. Responsibilities - Complete all required onboarding, product training, and sales methodology certification. - Develop a territory plan that identifies and prioritizes target schools and districts aligned with Finalsite’s ideal customer profile. - Partner with assigned BDR(s) to develop and execute outbound prospecting strategies to generate new pipeline within the territory. - Conduct consultative discovery conversations with school leaders and stakeholders to uncover institutional priorities, operational challenges, and success criteria. - Build and deliver tailored product demonstrations aligned to client needs, highlighting the value of Finalsite’s platform across communications, engagement, and digital experience. - Clearly articulate Finalsite’s strategic value, competitive differentiation, and return on investment (ROI) to decision-makers and buying committees. - Advance opportunities through the defined sales process while maintaining accurate pipeline management and forecasting in CRM. - Identify opportunities for platform expansion and cross-sell within existing client relationships. Qualifications - 5+ years of sales experience, preferably in SaaS, technology, or education-related markets. - Demonstrated success managing complex sales cycles and multiple stakeholders. - Experience generating pipeline through both outbound prospecting and inbound lead management. - Ability to develop and execute territory strategies and account plans. - Strong consultative discovery, presentation, and negotiation skills. - Ability to travel up to 25% to attend industry events and meet with clients. - Strong communication, relationship-building, and executive presence. - Highly organized with strong time management and CRM discipline. - Passion for education and helping schools improve engagement with their communities. Benefits - Opportunity to lead strategic sales engagements with larger schools and districts. - Ownership of a defined territory with significant growth potential. - Collaboration with BDRs, marketing, and product teams to drive revenue. - Access to a proven platform serving thousands of schools globally. - Competitive compensation with uncapped earning potential. Residency Requirement Finalsite offers 100% fully remote employment opportunities; however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite. Disclosures Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio of named independent school client accounts. This experienced, relationship-driven role is accountable for the overall health and success of their assigned book of business, focusing on retention, growth, referenceability, and client advocacy. The CSM drives long-term value by understanding each client's unique goals, ensuring product adoption, providing proactive engagement and tailored guidance, and acting as the voice of the client internally across the Finalsite organization. Responsibilities - Strategic Client Partnership: Serve as a consultative advisor to assigned clients, maintaining a deep understanding of their organizational structure (K–12 independent, charter, etc.) and strategic goals. - Account Ownership & Retention: Own the net revenue retention for the assigned BoB. Manage all aspects of the renewal process through proactive relationship-building and clear articulation of the platform's value. - Value and Adoption Driver: Understand the value of Finalsite’s platform and services, driving product adoption and showcasing outcomes that reinforce client investment and loyalty. - Sales: Proactively drive product adoption and identify & execute on upsell opportunities. - Risk Management: Monitor client engagement and satisfaction through tools like health scores, CSAT/NPS surveys, usage data, and referenceability metrics. Proactively mitigate churn risks with strategic intervention. - Client Advocacy: Act as the unwavering internal advocate for your clients, coordinating across teams to remove any roadblocks—whether technical, commercial, or operational. - Process Excellence: Maintain data integrity by completing all assigned tasks in Finalsite’s Client Success Platform (Totango), SalesForce and adhering to all internal Client Success team Standard Operating Procedures (SOPs). Consistently execute and log all required engagement activities to ensure proactive and timely support for the client portfolio. Qualifications - At least 3-5 years of experience in client success, support, sales, implementation, or a related function, preferably in a SaaS or education-focused environment. - Excellent communication and interpersonal skills; empathetic, consultative, and confident in negotiation and conflict resolution scenarios. - Highly organized and detail-oriented; capable of managing a portfolio of accounts with varying needs and timelines. - Strong multitasking ability in a fast-paced environment, with the agility to shift priorities as needed. - Ability to work independently while also contributing to a highly collaborative team culture. - Bachelor’s degree or equivalent experience. - A passion for K–12 education and commitment to Finalsite’s mission. Residency Requirement Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite. Disclosures Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.