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Operations Supervisor
Location
Arizona + 3 moreAll locations: Arizona | Florida | North Carolina | Pennsylvania
Posted
88 days ago
Salary
0
Seniority
Senior
Job Description
Operations Supervisor
Johnson & Johnson
• Oversee daily operations, ensure superior service delivery, and support a team of direct reports. • Supervise, coach, and mentor a team of direct reports, ensuring excellent patient service. • Oversee the onboarding of new hires, and identify training needs to enhance ongoing skills and productivity. • Monitor team performance through key performance indicators (KPIs) and metrics, conduct regular performance discussions, set performance goals, and ensure team compliance with policies and healthcare regulations (e.g. HIPAA). • Work closely with key business partners to achieve program goals, develop SOPs and ensure compliance. • Handle escalated patient concerns and logistical issues promptly, ensuring timely resolutions and maintaining patient satisfaction.
Job Requirements
- Bachelor’s Degree in Healthcare Administration, Business Management or related field required
- Minimum of 4+ years working experience, 3+ years in a supervisory role in a call center environment, ideally within the healthcare industry.
- Strong understanding of call center operations, KPIs, and healthcare regulations.
- Proven leadership skills with the ability to inspire and motivate a team, while also maintaining accountability.
- Proficient with using call center software, CRM tools, and Microsoft Office Suite.
Benefits
- Health insurance
- Opportunities for professional development
- Paid time off
- Inclusive work environment
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