• Process and track quotes and sales orders in CRM/ERP (e.g., Salesforce and SAP); confirm pricing, terms, and ship dates; update records to ensure 100% data accuracy. • Respond to customer inquiries about order status, inventory availability, and ship dates; provide clear, timely updates and next steps. • Maintain accurate customer and transaction records; document changes, approvals, and communications to ensure traceability. • Coordinate with Sales, Marketing, Operations, and Product Support to resolve issues and meet delivery commitments. • Expedite orders when needed; monitor open orders and follow through until completion to meet customer expectations. • Investigate and resolve customer issues using basic root-cause methods; recommend corrective actions and escalate risks when appropriate. • Stay current on DPC product features, launches, and the data center marketplace; complete required training within assigned time frames. • Identify and suggest process improvements that reduce cycle time, improve order accuracy, or enhance the customer experience.

• Build the comprehensive commercialization operations roadmap for launch readiness • Begin standing up distribution and fulfillment infrastructure • Initiate vendor selection & build for critical path commercialization services (e.g., patient support, pharmacovigilance, medical information) • Define the commercial analytics stack

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Fleet Performance Manager, you steer the LG Vertech fleet's health and profitability. Your role is the 'operational heartbeat' of the organization, sitting at the critical intersection of field operation, engineering, data science, and financial performance. You diagnose either major issues or fleet-wide inefficiencies, streamline the operating model, leverage process improvement, engineering, and predictive analytics to maximize uptime, enable repeatable project handover, and support sustainable fleet growth. By leading cross-functional efforts, you ensure the fleet remains a high-performing, resilient, and revenue-generating engine. Key Responsibilities: - Shape the roadmap to eliminate "nuisance faults" and preventable shutdowns by partnering with service engineers, product managers, the AEROS software team, and suppliers. - Identify and track high-impact components and operational inefficiencies to lead targeted cross-functional action plans that maximize fleet or sub-fleet uptime and deliver measurable ROI. - Collaborate with Business Analysts to develop and improve operational, executive dashboards and KPIs establishing a single ‘source of truth’ that tracks availability, efficiency, MTTR, MTBF, and degradation trends. - Coordinate development and deployment of standardized work instructions globally to ensure consistent service quality and reduce variability in repair times. - Lead cross-functional initiatives to drive down the overall cost of service including labor hours, part consumption, tooling, and ad hoc interventions. - Leverage digital solutions, including predictive maintenance tools and automated diagnostics, to move from reactive to proactive fleet management. - Orchestrate a structured cadence ranging from weekly operational to bi-monthly executive meetings to synthesize raw field data, performance indicators, and align cross-functional teams on reliability trends and financial metrics. Qualifications - Bachelor's degree in Engineering (Mechanical / Aerospace) - 7–10 years of experience in O&M, Renewable Energy, Aircraft Maintenance, or BESS sectors - Strong analytical and diagnostic skills applied to technical system performance - Experience with continuous improvement and structured problem-solving (Lean, RCA, Six Sigma) - Proven ability to lead cross-functional technical initiatives with measurable outcomes - Strong communication, executive level presentation skills, project management, and change management capability - Must be willing and able to travel 10-20% mainly domestic (international occasionally) Requirements - M.S. Electrical Engineering, Energy Systems (preferred) - Experience managing fleet-level performance in renewable energy (Solar, BESS, Wind) - Familiarity with CMMS (IBM Maximo, Sofwrench), SCADA, data platforms (Snowflake, Power BI), and digital tools for maintenance operations - Ability to translate technical findings into business impact (cost, downtime, performance) - 10 years of relevant experience (preferred) - Advanced skills in root-cause analysis, FMEA, or reliability-centered maintenance - Fluency in both English and Korean (written and verbal) Core Competencies - Strong technical and analytical acumen - Leadership and cross-functional influence - Strategic thinking and prioritization - Excellent problem-solving discipline - Process-driven and continuous improvement mindset - Ability to communicate complex data in simple business terms - Customer-focused and cost-conscious outlook

• Deploy standard infrastructure components; assist in cloud computing architectures and identity migrations (e.g., AD to Microsoft Entra). • Execute infrastructure tasks using scripting (PowerShell, Python); assist in managing VDI and computing infrastructure in Azure. • Resolve alerts/tickets in a timely fashion; participate in the On-Call rotation and support root-cause analysis (RCA) activities. • Maintain firewalls, automated patching, and security monitoring to ensure audit-readiness (ITGC, SOX, SOC II Type II). • Contribute to the team Wiki/SOP library; accurately estimate time for server configs and notify leads of potential risks.