This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The IT Support Manager is a hands-on technical leader responsible for overseeing IXOPAY’s internal/employee-facing IT operations. This role ensures the stability, security, and performance of all end-user systems, SaaS applications, devices, networks, and internal infrastructure. You will work directly with engineering, security, compliance, and business stakeholders to maintain and continuously improve IXOPAY’s IT environment. This is not a purely supervisory role — the Manager, Internal IT will personally perform troubleshooting, administration, configuration, and implementation work in addition to managing vendor relationships and internal processes. Responsibilities - Hands-On Technical Responsibilities: - Provide day-to-day technical support for end-user systems including laptops, operating systems, MDM, authentication platforms (SSO, MFA), productivity suites, and collaboration tools. - Administer internal IT systems and cloud-based applications (e.g., identity management, endpoint security, device management, network access, VPN). - Conduct hands-on troubleshooting, diagnostics, system configuration, and escalated issue resolution. - Implement and maintain endpoint security controls in partnership with the Security team (AV/EDR, patching, logging, hardening, access). - Manage onboarding/offboarding workflows, account creation, asset deployment, and access reviews. - Maintain documentation for IT processes, asset inventories, device baselines, and technical standards. - Lead internal IT projects (platform migrations, deployments, upgrades, process improvements). - Management & Operational Leadership: - Oversee the daily operations of the Internal IT function to ensure high service availability and exceptional support to IXOPAY employees. - Partner with Security and Compliance, Engineering, and other departments to ensure IT operations meet or exceed internal policy requirements (SOC 2, ISO 27001, PCI DSS). - Assist in developing and executing internal IT roadmaps aligned to business priorities, maturity goals, and budget constraints. - Manage vendor relationships, procurement, contract renewals, RFPs, and hardware/software inventory lifecycles. - Track and manage the Internal IT budget, including forecasting, spend optimization, and cost-efficient technology decisions. - Establish KPIs and SLAs for IT service delivery and regularly evaluate performance and opportunities for improvement. - Build strong working relationships with department leaders to understand needs, gather requirements, and deliver scalable solutions. - Culture & Service Delivery: - Promote a results-based and customer-centric culture within the internal IT function. - Provide superior internal customer service and maintain clear communication with all employees. - Ensure a collaborative relationship with the Security and Compliance teams, promoting “secure by default” principles across all IT systems. - Demonstrate and promote IXOPAY’s core values in daily interactions and decision-making. Qualifications - Bachelor’s Degree in Computer Science, Information Systems, MIS, or related field (or equivalent practical experience). - 7+ years of progressive experience in IT operations or internal IT support roles. - 3+ years in a technical leadership or supervisory capacity. - Demonstrated success in hands-on administration of IT systems, identity platforms, endpoint security, device management, networks, and SaaS ecosystems. - Strong interpersonal and communication skills, including customer service, conflict resolution, and the ability to translate technical concepts to non-technical audiences. - Proven ability to lead, mentor, and hold individuals accountable in a high-growth environment. - Experience supporting distributed teams in a remote-first or hybrid organization. Preferred Qualifications - Experience working within regulated or security-mature environments (SOC 2, ISO 27001, PCI DSS). - Experience partnering closely with security teams on identity, endpoint, logging, and access controls. - Experience with automation, scripting, or workflow tooling to improve IT operations. - Vendor management, budget planning, and RFP experience. Remote Work This is a remote-friendly position with the option to work remotely on a permanent basis or work out of our Tulsa, OK office. For remote applicants, Eastern Time Zone is highly preferred. Benefits - Competitive salary and benefits - Opportunities for growth and development - A collaborative and supportive team environment US Benefits Include - Medical, Dental & Vision Insurance - Flexible Spending Account (FSA) & Health Savings Account (HSA) - Employer-paid Life, AD&D, STD & LTD Insurance - Unlimited PTO & Paid Holidays - 401(k) Plan with Employer Match

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada. Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact. - We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage. - Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan. - Participate in our company wide well-being program that also serves to lower your annual health insurance premiums. - Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career. This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, New York, Hawaii, Illinois, or New Jersey. POSITION SUMMARY The Tier 2 Help Desk Technician performs technical support for our client environments and is based out of Secur-Serv's Network Operation Center in Omaha, NE. ESSENTIAL RESPONSIBILITIES - Supports activities include, but are not limited to, remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; and configuration or drivers and settings on personal computing devices and printers. - Troubleshoot and maintain servers, workstations, networking equipment and software applications. - Provide technical support services to clients using over the phone software - Monitoring of client system environments and functions - Escalate appropriate technical issues in a timely manner - Participate in the on-call rotation - Meets all attendance requirements - Other duties assigned REQUIREMENTS - High School Diploma or equivalent - Minimum of 2 years of IT experience - Mobile Phone Support - Microsoft Windows 7 and 10 - Office 365 - Active Directory Experience - Remote Desktop Services - Remote Troubleshooting / Help Desk Experience - Working with Networking Equipment - Customer First-Focus - Exceptional communication skills with customers and coworkers - Valid Driver's License - A quick learner in a fast-paced environment - Outgoing and Energetic with a positive attitude - An understanding, and ability to use computers - Ability to work both as an individual and as a team member - Ability to multitask PREFERRED SKILLS/EXPERIENCE - Light Serve experience PHYSICAL/MENTAL REQUIREMENTS - Sit Frequently at a desk - Frequent fine hand and finger movements (keyboard, writing, mouse movement) - Continual close visual acuity for reading - Hear and speak to communicate effectively within and outside of company - May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment, - Mental Requirements – must be able to consistently: - Learn new tasks - Remember processes - Maintain focus - Complete tasks independently - Make timely decisions in the context of a workflow - Ability to communicate effectively - Able to adhere to process protocol in a timely manner - Able to adhere to process protocol in a timely manner WE ARE AN EQUAL OPPORTUNITY EMPLOYER.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@Secur-serv.com or calling 402.697.3039. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Secur-Serv Drug & Alcohol Use Policy

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Summer 2026 (May 2026 - July 2026) Full-time Work Schedule, Monday- Friday, 40 hours per week Position: HBCU Information Technology Intern (EATS-EMS/IDMS) Location: Remote Internship Duration: 10-week internship (May 26, 2026, to July 31, 2026) About the Internship: - Gain hands-on experience supporting enterprise applications and IT operations within a large public-sector organization. - Join NCDOT’s Enterprise Application and Testing Services (EATS) team as an intern supporting the Enterprise Management Systems (EMS) and Intelligent Document Management Systems (IDMS) applications. - Work with enterprise-level software systems used to support transportation operations across North Carolina. - Assist with application support, incident management, troubleshooting, and system maintenance while collaborating with internal teams and external vendors. - Gain exposure to enterprise application environments, operational support processes, and real-world IT service management practices. - This position is remote-friendly, with the supervising manager based out of the Century Center in Raleigh. Key Responsibilities: - Assist with application support and maintenance for Enterprise Management Systems (EMS) and Intelligent Document Management Systems (IDMS). - Support incident management and change management activities in coordination with NCDIT–Transportation teams. - Help troubleshoot system incidents and assist with resolving technical issues across enterprise applications. - Collaborate with internal teams and external vendors to support system operations and maintenance. - Assist with software integration and implementation tasks across multiple application platforms. - Contribute to system documentation, operational processes, and technical support materials. - Support data analysis activities related to application performance and operational reporting. - Participate in meetings with application teams to understand system workflows and support project coordination. - Provide general administrative and operational support for IT initiatives as needed. Qualifications - Motivated students pursuing degrees in Information Systems, Computer Science, Data Science, Software Engineering, or related technology fields. - Analytical, detail-oriented, and eager to learn about enterprise system environments, application lifecycle management, and IT service operations in a collaborative team environment. Requirements - Basic understanding of software development concepts, system integration, or application architecture. - Interest or experience in incident management, change management, or IT service operations. - Familiarity with data analysis, data science, or reporting tools. - Strong analytical and problem-solving skills. - Ability to troubleshoot technical issues and work collaboratively with technical teams. - Strong written and verbal communication skills. - Ability to work independently in a remote environment while collaborating with distributed teams. Benefits - Hands-on experience supporting enterprise applications used across NCDOT operations. - Exposure to incident management, change management, and enterprise IT support processes. - Experience working with IT-EMS and IDMS application teams and external technology vendors. - Practical understanding of enterprise application environments and IT service management. - Professional mentorship and exposure to real-world public-sector technology operations. - Opportunity to contribute to technology systems that support transportation services across North Carolina. Application Requirements - To apply for this internship, please submit the following documents: - Resume: Highlight your educational background, relevant coursework, skills, work experience, and extracurricular activities that demonstrate your qualifications for the position. - Academic Transcript: Provide an unofficial or official transcript that lists your completed coursework, grades, and current GPA. Eligibility Requirements - Must be a currently enrolled full-time student in a bachelors, masters, or professional level program at an accredited or recently graduated from a North Carolina Historically Black College/University (HBCU) or Minority Serving Institution (MSI) by May, 2026. - 24 credit hours completed. - Minimum overall GPA of 2.5 (on 4.0 scale). - Has legal right to work in the U.S. and do not need sponsorship.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The IT (Information Technology) Service Desk Tech is a role that requires a customer service approach to assist in keeping Trulieve technology running strong. They will be focused on First Contact Resolution of all inbound support tickets from Trulieve Departments nationwide. Service Desk Techs are responsible for assisting our internal customers by providing world class customer service with attention to detail as we enable the business to operate without limitations from IT. Service Desk Techs will work as a team to manage all planned and non-planned tech communications for the organization. They work directly with Support Techs and IT leadership to design documented solutions to issues that arise as the organization grows. The Service Desk is the key position for upward mobility within IT as Techs touch all systems throughout the organization. Key Duties and Responsibilities - Provide outstanding customer service to our internal employees - Work within the service desk to process support request tickets and meet target SLA’s - Properly utilize documentation for IT procedures, policies and troubleshooting guides while providing feedback for improvements to each - Possess a good understanding of Windows Operating systems, Microsoft print management and standard O365 applications - Answer incoming support calls from grow, production and retail facilities nationwide - Work with vendor engineers, project managers and support techs to solve application related issues - Possess basic network troubleshooting skills as well as an understanding of TCP/IP addressing - Assist in the management and tracking of all digital assets - Assist in the management of all existing and legacy applications (AD Groups) - Creation and removal of user accounts across various systems as part of new hire and terminations - Work with the IT Service Desk Manager and IT Service Desk Leads to provide seamless customer experience - Provide innovative solutions to uncommon problems - Responsible for working scheduled hours both inside and outside of regular working hours. Occasional emergency scheduling may occur - Any other tasks as assigned by the IT Service Desk Manager and/or IT Service Desk Supervisor Qualifications - Relevant associate degree or 2+ years' experience in related field - Effective time-management skills and ability to multi-task - Ability to make educated decisions quickly - Ability to pass Level 2 Background Screening - Must have a passion for customer service and be customer obsessed and problem solving - Excellent communication skills, both written and verbal Work Schedule - 40+ hours weekly with flexible hours depending on department needs - Must be available to work occasional evenings, weekends, and holidays Benefits - A comprehensive benefits package including paid time off is offered with this position