This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Summer 2026 (May 2026 - July 2026) Full-time Work Schedule, Monday- Friday, 40 hours per week Position: HBCU Information Technology Intern (EATS-EMS/IDMS) Location: Remote Internship Duration: 10-week internship (May 26, 2026, to July 31, 2026) About the Internship: - Gain hands-on experience supporting enterprise applications and IT operations within a large public-sector organization. - Join NCDOT’s Enterprise Application and Testing Services (EATS) team as an intern supporting the Enterprise Management Systems (EMS) and Intelligent Document Management Systems (IDMS) applications. - Work with enterprise-level software systems used to support transportation operations across North Carolina. - Assist with application support, incident management, troubleshooting, and system maintenance while collaborating with internal teams and external vendors. - Gain exposure to enterprise application environments, operational support processes, and real-world IT service management practices. - This position is remote-friendly, with the supervising manager based out of the Century Center in Raleigh. Key Responsibilities: - Assist with application support and maintenance for Enterprise Management Systems (EMS) and Intelligent Document Management Systems (IDMS). - Support incident management and change management activities in coordination with NCDIT–Transportation teams. - Help troubleshoot system incidents and assist with resolving technical issues across enterprise applications. - Collaborate with internal teams and external vendors to support system operations and maintenance. - Assist with software integration and implementation tasks across multiple application platforms. - Contribute to system documentation, operational processes, and technical support materials. - Support data analysis activities related to application performance and operational reporting. - Participate in meetings with application teams to understand system workflows and support project coordination. - Provide general administrative and operational support for IT initiatives as needed. Qualifications - Motivated students pursuing degrees in Information Systems, Computer Science, Data Science, Software Engineering, or related technology fields. - Analytical, detail-oriented, and eager to learn about enterprise system environments, application lifecycle management, and IT service operations in a collaborative team environment. Requirements - Basic understanding of software development concepts, system integration, or application architecture. - Interest or experience in incident management, change management, or IT service operations. - Familiarity with data analysis, data science, or reporting tools. - Strong analytical and problem-solving skills. - Ability to troubleshoot technical issues and work collaboratively with technical teams. - Strong written and verbal communication skills. - Ability to work independently in a remote environment while collaborating with distributed teams. Benefits - Hands-on experience supporting enterprise applications used across NCDOT operations. - Exposure to incident management, change management, and enterprise IT support processes. - Experience working with IT-EMS and IDMS application teams and external technology vendors. - Practical understanding of enterprise application environments and IT service management. - Professional mentorship and exposure to real-world public-sector technology operations. - Opportunity to contribute to technology systems that support transportation services across North Carolina. Application Requirements - To apply for this internship, please submit the following documents: - Resume: Highlight your educational background, relevant coursework, skills, work experience, and extracurricular activities that demonstrate your qualifications for the position. - Academic Transcript: Provide an unofficial or official transcript that lists your completed coursework, grades, and current GPA. Eligibility Requirements - Must be a currently enrolled full-time student in a bachelors, masters, or professional level program at an accredited or recently graduated from a North Carolina Historically Black College/University (HBCU) or Minority Serving Institution (MSI) by May, 2026. - 24 credit hours completed. - Minimum overall GPA of 2.5 (on 4.0 scale). - Has legal right to work in the U.S. and do not need sponsorship.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The IT (Information Technology) Service Desk Tech is a role that requires a customer service approach to assist in keeping Trulieve technology running strong. They will be focused on First Contact Resolution of all inbound support tickets from Trulieve Departments nationwide. Service Desk Techs are responsible for assisting our internal customers by providing world class customer service with attention to detail as we enable the business to operate without limitations from IT. Service Desk Techs will work as a team to manage all planned and non-planned tech communications for the organization. They work directly with Support Techs and IT leadership to design documented solutions to issues that arise as the organization grows. The Service Desk is the key position for upward mobility within IT as Techs touch all systems throughout the organization. Key Duties and Responsibilities - Provide outstanding customer service to our internal employees - Work within the service desk to process support request tickets and meet target SLA’s - Properly utilize documentation for IT procedures, policies and troubleshooting guides while providing feedback for improvements to each - Possess a good understanding of Windows Operating systems, Microsoft print management and standard O365 applications - Answer incoming support calls from grow, production and retail facilities nationwide - Work with vendor engineers, project managers and support techs to solve application related issues - Possess basic network troubleshooting skills as well as an understanding of TCP/IP addressing - Assist in the management and tracking of all digital assets - Assist in the management of all existing and legacy applications (AD Groups) - Creation and removal of user accounts across various systems as part of new hire and terminations - Work with the IT Service Desk Manager and IT Service Desk Leads to provide seamless customer experience - Provide innovative solutions to uncommon problems - Responsible for working scheduled hours both inside and outside of regular working hours. Occasional emergency scheduling may occur - Any other tasks as assigned by the IT Service Desk Manager and/or IT Service Desk Supervisor Qualifications - Relevant associate degree or 2+ years' experience in related field - Effective time-management skills and ability to multi-task - Ability to make educated decisions quickly - Ability to pass Level 2 Background Screening - Must have a passion for customer service and be customer obsessed and problem solving - Excellent communication skills, both written and verbal Work Schedule - 40+ hours weekly with flexible hours depending on department needs - Must be available to work occasional evenings, weekends, and holidays Benefits - A comprehensive benefits package including paid time off is offered with this position

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Responsible for the development, maintenance, and ongoing improvement of the IT controls framework, including documentation, risk management, training, and associated processes. Provides oversight of the audit process within IT and the process for tracking open audit findings, test exceptions, and systemic issues. Ensures continuous improvement by working closely with representatives of the community to improve their respective processes and then publish, train, and govern them. Additionally, supports the integration of AI governance into IT controls, ensuring responsible use of AI technologies through policy development, risk assessment, and compliance monitoring. - Utilizing broad expertise in governance, controls, and risk management, serves as subject expert and provides effective counsel to leaders and business areas on IT controls and audits. - Responsible for IT software development lifecycle process improvement, documentation, and the implementation of the controls. - Responsible for oversight and coordination of the audit process within IT while working collaboratively with other business areas and external firms to ensure effective communication and management of audits. - Identifies systemic weaknesses in IT controls, provides guidance on actions for resolution and escalates issues as needed to get the resources to address issues. - Responsible for creating, implementing and managing processes, policies, procedures, standards, and controls for IT risk management. - Leads IT process change initiatives that are highly complex, have critical dependencies with other change initiatives or established processes, and impact multiple divisions within the organization. - Manages and prioritizes overall portfolio of change initiatives and collects inputs to define future change initiatives. - Develops and enforces AI governance policies to ensure ethical, transparent, and accountable use of AI systems across IT operations. - Collaborates with data science and engineering teams to assess AI-related risks, including bias, privacy, and model drift, and integrates mitigation strategies into the IT controls framework. - Monitors regulatory developments related to AI and ensures organizational compliance with emerging standards and legislation. Qualifications - Bachelor's degree or advanced degree (where required). - 5+ years of experience in related field. - In lieu of degree, 7+ years of experience in related field. Benefits - The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community. - Work-life balance, flexibility, and the autonomy to do great work. - Medical, dental, and vision coverage along with numerous health and wellness programs. - Parental leave and support plus adoption and surrogacy assistance. - Career development programs and tuition reimbursement for continued education. - 401k match including an annual company contribution. Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $107,901.00 - $172,642.00 Job Alert Fraud We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC . If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com .

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You will be responsible for providing helpdesk support for business users and be the single point of contact between the technical support teams and the customers. You will ensure proper and timebound closure of issues and service requests through troubleshooting and escalations. Reporting Structure - This job reports to Team Lead – Customer Support. Job Objectives - Enhance and improve customer experience by effectively and timely resolving customer complaints and queries, understanding the customers' needs and providing appropriate solutions to ensure customer satisfaction. - Troubleshoot technical problems faced by business users and escalate complex issues to the technical team. - Effectively communicate customer concerns, requirements, and feedback to the support teams. - Provide round-the-clock communication and support to customers through various channels: Phone Call, Email, Chat, WhatsApp, Monitoring alerts. - Respond to customer issues/queries efficiently & accurately and accordingly close service requests with first line support or escalate to concerned team depending on the service request/issue. - Perform remote troubleshooting as a first level through diagnostic techniques. - Provide accurate information on IT products and services. Issues Monitoring - Track and follow up with technical teams till the issue is resolved and service request is closed. - Handle communication with stakeholders and provide regular updates for reported issues. - Manage Incidents, Problems, Change and Service Requests. - Share any feedback or suggestions from the customers with the appropriate internal team. - Monitor the alerts raised by Monitoring tool and escalate to next level for recovery. - Monitor adherence to the service level agreements and take appropriate measures if there is a delay in meeting the SLA timelines. - Prepare reports – monthly reports, incident reports and custom reports and ad hoc reports by collecting data from system and share it with the Team Lead/Management. - Create and log issues and their resolution in the centralized Customer Service Portal. - Categorize reported issues with correct impact and urgency as per best ITIL practices. Requirements - Bachelor's Degree in Information Systems / Computer Science / Programming Diploma or related majors. - Knowledge of ITIL methodologies (ITIL Foundation level) preferred. - Fresh Graduate/0 to 3 years of experience in customer service. - Prior experience in IT Service Management Ticketing tools and process is preferable. - Should have the flexibility to work in shift system (Weekends/holidays) as per shift roster and provide 24X7 availability and cover for team members to fill support gaps. Skills and Abilities - Customer-oriented, with ability to manage difficult customers. - Have a positive, empathetic and professional attitude toward customers. - Efficient, enthusiastic and detail oriented with problem solving ability. - Ability to build strong working relationship with clients and internal team members. - Ability to set reasonable and attainable deadlines for resolution and follow up and ensure closure. - Good understanding of computer systems, mobile devices and other technology products.