This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Engineering Manager, Core Platform, you will lead a team of Platform Engineers, driving execution at a high level while fostering a culture of trust, empathy, and technical excellence. The Core Platform team is responsible for improving developer productivity, AI tooling, observability, shared services, and code quality in our core systems. Your work will directly shape how quickly we can turn ideas into impact for patients. You will help transform behavioral health care by building the platform behind our care model. You will provide structured execution, clear prioritization, and alignment with business needs. As a hands-on leader, you will: - Lead sprint ceremonies, roadmap planning, and provide mentorship. - Remove blockers and contribute technically as needed. - Create a culture of execution and continuous improvement. - Partner with leaders in our Engineering, Data, and ML teams. - Define a vision for our Core Platform team. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Qualifications - 2+ years managing and mentoring Platform Engineers, with a focus on execution and delivery. - 6+ years of engineering experience total. - Proven ability to drive team operations, including sprint ceremonies, roadmap planning, and prioritization. - Proficiency in one or more programming languages (Python preferred). - Experience being an effective cross-functional partner with Product, Engineering, Machine Learning, and Analytics. - Clear, concise communicator who can translate complex technical concepts for non-technical stakeholders. - Comfortable navigating ambiguity, breaking down complex problems, and driving iterative solutions. - Committed people leader with a history of coaching talent and fostering a high-performance, inclusive team culture. Requirements - If you are not in NYC, this role requires travel to our NYC headquarters once per quarter. - Candidates located within a 75-minute commute of our NYC office are expected to work onsite 4 days/week. Benefits - Comprehensive benefits to all full-time, exempt employees. - Compensation for NYC-based candidates: $185,000 - $265,000. - Compensation for remote candidates (outside NYC): $185,000 - $225,000. - Pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. - Cash compensation is only part of the total compensation package, which may include stock options and other Charlie Health-sponsored benefits.

• Lead & code: Own technical direction while contributing code (design, implementation, code reviews) across .NET services, APIs, and orchestration workflows. • Cloud & containers: Drive cloud-native designs (e.g., AWS), containerization (Docker/Kubernetes), and CI/CD pipelines and automated testing. • Deliverability & reliability: Monitor and improve throughput, latency, bounce/complaint rates, inbox placement, and on-call practices. • Integrations: Manage integrations with ESPs/SMS gateways and internal systems • People leadership: Coach and develop engineers, set goals and hire to scale the team. • Incident management: Lead root-cause analysis, postmortems, and preventive engineering for capacity, deliverability, and provider issues.

• Lead and grow a senior team of frontend platform engineers supporting Ambient AI • Set clear technical and execution standards in a high-bar, healthcare-grade environment • Coach engineers on scope ownership, technical decision-making, and cross-team influence • Hire and develop engineers who can operate across platform, product, and design boundaries • Own planning, execution, and delivery for platform initiatives with clear product impact • Own the frontend platform used across Ambient experiences (web, mobile, embedded surfaces) • Lead architecture for real-time and async workflows (audio capture, streaming updates, AI state transitions) • Build and scale shared UI primitives, component libraries, and design systems used across Ambient • Improve frontend performance, latency, reliability, and offline/poor-network behavior • Establish patterns for error handling, loading states, partial data, and confidence signaling in AI workflows • Create strong frontend abstractions that reduce duplication across Ambient product teams • Improve local dev, testing, CI/CD, and release workflows for frontend engineers • Define standards for frontend observability, performance metrics, and user-impact monitoring • Partner with backend and ML teams to define clean contracts between AI systems and UI layers • Partner deeply with Product to translate clinical workflows into scalable UI platforms • Work closely with Design to evolve clinician-grade design systems and accessibility standards • Collaborate with Compliance and Security to ensure frontend patterns meet healthcare requirements • Influence frontend technical direction across the broader engineering organization • Drive architectural reviews and RFCs for major Ambient frontend initiatives • Help teams navigate tradeoffs between speed, quality, and safety in AI-driven UX • Stay close enough to the code and architecture to unblock complex problems when needed • Ensure platform decisions anticipate future scale (new care settings, modalities, and products

• Leading and growing a high‑performing engineering team • Owning execution for Ecosystems services and integrations • Guide your team through key architectural decisions across distributed systems, public APIs, webhooks, and integration patterns including agentic protocols like MCP. • Raise the bar on reliability, scalability, and performance, including SLIs/SLOs, observability, testing strategy, and incident readiness for the services you own. • Partner with other Platform and product squads to ensure Calendly experiences are API‑first and ecosystem‑ready. • Lead and refine agile practices to help your team deliver predictably and sustainably. • Provide feedback and guidance to help us continuously grow, scale, and evolve our operating model across the broader Engineering org.