Commure

Role Description The AI Operations team works directly with US healthcare providers to manage and improve AI-driven medical workflows. As an AI Workflow Specialist / AI Operations Associate , you will be the bridge between advanced technology and real-world doctors. This is a high-level role where you will own the quality of AI outputs, solve complex technical problems, and speak directly with American medical staff and clinic owners. You will work closely with our engineers to fix bugs and improve AI prompts to ensure every medical record is accurate and professional. We are looking for a fast-thinking, independent professional who thrives in a US-aligned remote environment. What You'll Do - Customer Relationship Management: Act as the main face of the company for US clinics via Slack, email, and video calls, using a professional and confident communication style. - Bridge Technical Gaps: Test and update AI prompts and workflows and produce high-quality, accurate medical information. - Solve Complex Problems: Find and fix issues within our AI systems. When a problem is too big, you will write clear technical reports for the engineering team. - Review & Fact-Check: Perform detailed quality checks on AI-generated work to ensure it is 100% accurate and follows healthcare privacy rules. - Suggest Improvements: Watch for gaps in our process and suggest new ways to use AI or automation to make the team faster and better. - Simplify Tech-Speak: Explain technical solutions to doctors and nurses in simple, easy-to-understand language. Qualifications - Near-Native English: You must speak and write English at an elite level. You should feel comfortable leading a Zoom call with a US doctor or executive. - AI Knowledge: Hands-on experience using ChatGPT or other AI tools for work. You should understand how to write and "tweak" prompts to get better results. - Technical Troubleshooting: You are a natural problem solver who can learn new software quickly and fix technical glitches without needing a manual. - Healthcare or SaaS Experience: Experience working with US customers, medical software, or tech support is a major plus. - Reliability & Detail: You are obsessed with quality and never miss small mistakes. You can work alone and get things done without someone watching over you. - Modern Tools: Familiarity with tools like Slack, Notion, Jira, or Zendesk. You should also stay informed about the future of AI standards, such as SOC 4, as the industry grows. Company Description Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com , @commure.com or @augmedix.com . Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

• Design and Develop: Build and maintain scalable, healthcare AI applications using Java and React. • Architect Solutions: Design robust, performant, and maintainable system architectures, focusing on cloud application best practices. • Collaborate: Work closely with product managers, designers, and other engineers to translate requirements into effective solutions. • Optimize Performance: Proactively identify and resolve performance bottlenecks to ensure high application availability and efficiency. • Innovate: Contribute to the development of cutting-edge features leveraging the power of AI and machine learning. • Code Review: Participate in code reviews to foster knowledge sharing and best practices across the team. • Maintain Quality: Write thorough tests and documentation to ensure code quality and maintainability. • Deployment and Support: Assist with the development, deployment, and support of on-prem and cloud-based solutions, spanning from internal development to customer production systems.

• Own and execute all U.S. payroll runs — weekly, biweekly, and semi-monthly — with a zero-tolerance standard for errors or delays • Manage and mentor one direct report, fostering a culture of accountability, growth, and operational excellence • Serve as the internal subject-matter expert on all things payroll, responding to employee inquiries with speed and accuracy • Maintain rigorous payroll records and documentation to support audits, compliance reviews, and internal reporting • Ensure full compliance with all applicable federal, state, and local payroll laws and regulations across all jurisdictions where Commure operates • Maintain deep, current knowledge of California labor laws — including wage and hour rules, overtime requirements, pay stub compliance, and final pay obligations • Proactively monitor regulatory changes and implement policy or process updates to maintain compliance ahead of effective dates • Partner with Legal and HR to manage complex leave scenarios, garnishments, equity-related payroll events, and other non-routine payroll matters • Build a best-in-class People <> Payroll integration by partnering closely with the People team to streamline workflows around onboarding, offboarding, leaves of absence, compensation changes, and benefits deductions • Drive process standardization to reduce manual touchpoints and increase the accuracy of payroll inputs originating from People systems • Champion a seamless employee payroll experience, ensuring clarity, timeliness, and trust in every paycheck • Collaborate with the Accounting team to ensure timely and accurate payroll journal entries, account reconciliations, and period-end close activities • Support payroll-related audit requests and ensure the integrity of payroll data flowing into the general ledger • Partner with FP&A on headcount-related forecasting, accruals, and variance analysis tied to compensation and benefits • Lead or co-lead the evaluation, selection, and implementation of a new global HRIS and payroll management platform, serving as the primary payroll voice in vendor assessments and implementation workstreams • Define and document requirements for payroll system integrations, data flows, and reporting structures that can scale with a multinational workforce • Continuously identify and implement process improvements and automation to increase efficiency, reduce manual effort, and improve data accuracy across payroll operations

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About the Role As a Senior Account Operations Manager at Commure + Athelas, you will play a pivotal role in our Operations team, focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics and helping lead the team through the next growth phase. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. The position is 100% remote for those NOT in the San Francisco Bay Area, but will be fully on-site for those who are local. What You'll Do - Drive client growth through operational optimization and new growth initiatives - Drive operational metrics (process throughput, defect rate, etc.) - Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months - Ensure the efficient and timely execution of all essential aspects of internal operations projects. - Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams. - Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency. - Breakdown complex, challenging business problems - Own execution and outcomes - Understand the business in-and-out to be proactive about solving emerging problems - Act as the primary point of contact for our largest and most complex accounts, representing $1.2 - $1.5M in annual recurring revenue - Effectively manage client relationships, ensuring satisfaction and maximizing retention - Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed - 10-20% travel required What You Have - 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company - Experience leading others in client-facing roles - Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience - Comfortable working with data and proficiency in SQL + Excel - Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things - Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests - Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust - Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers - Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success. - Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices. - Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives. - Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience. - Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

• Architect an Efficient Intake-to-Procure Process: Design and build the "front door" for all company purchasing. • Lead Strategic Sourcing for Cost Reduction: Drive the sourcing strategy for key categories (SaaS, Marketing, IT, Professional Services). • Drive Change Management: Champion a shift in buying behaviors across the company. • Develop Strategic Partnerships: Serve as the primary point of contact for procurement and build relationships with key business partners. • Analyze Spend to Drive Savings: Aggressively analyze spend data to optimize cost reduction. • Track & Report on Financial Impact: Develop and manage procurement KPIs, regularly reporting on performance.

• Administer and maintain Salesforce including user management, profiles, permissions, workflows, validation rules, dashboards, reports, and automation • Manage integrations and data sync between Salesforce, ZoomInfo, Outreach, and other business systems • Monitor and improve CRM data quality, enrichment processes, and duplicate prevention • Support sales team workflows, lead routing, account assignment, and pipeline management • Configure and maintain sales engagement tools, sequencing logic, and activity tracking • Troubleshoot system issues, user errors, and integration failures • Build and maintain reports, dashboards, and KPI tracking for leadership • Document system processes, policies, and best practices • Train users and provide ongoing support across business teams

• Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch. • Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customer. • Contribute to designing and implementing systems and processes that facilitate scalability and efficiency. • Breakdown hairy, challenging business problems • Own execution and outcomes • Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics. • Drive operational metrics (process throughput, defect rate, etc.) • Understand the business in-and-out to be proactive about solving emerging problems

• Drive client growth through operational optimization and new growth initiatives • Drive operational metrics (process throughput, defect rate, etc.) • Focus on 80% account management and 20% on process improvement/cross-functional initiatives • Own the day-to-day management of accounts, prioritize and resolve escalations as they arise, and proactively identify opportunities to improve processes and operations beyond immediate client needs. • Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months • Ensure the efficient and timely execution of all essential aspects of internal operations projects. • Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams. • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency. • Breakdown complex, challenging business problems • Own execution and outcomes • Understand the business in-and-out to be proactive about solving emerging problems • Act as the primary point of contact for 12+ accounts representing $1M+ in annual recurring revenue • Effectively manage client relationships, ensuring satisfaction and maximizing retention. • 5-10% travel required

• Drive activation projects for new strategic clients, from kickoff to go-live and steady state • Define and standardize implementation methodologies and best practices across the organization • Develop and execute comprehensive implementation plans aligned with client objectives and timelines • Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation • Configure and customize Commure solutions to meet specific client requirements and workflows • Design and build custom operational tools and dashboards using Retool to support client implementations and track metrics • Create and maintain data pipelines and analytics workflows to monitor implementation progress • Develop SQL queries and scripts to analyze client usage patterns and adoption metrics • Design and deliver training programs for various user groups (providers, staff, administrators) • Establish and track key performance indicators (KPIs) to measure implementation success • Build automated reporting solutions to track implementation progress and success metrics • Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption • Create and maintain implementation documentation, best practices, and process improvements • Collaborate with Product and Engineering teams to resolve technical issues during implementation • Drive continuous improvement of implementation processes based on metrics and feedback

• Support operational execution and revenue activation across the Patient Experience team. • Analyze performance data, executing ad hoc operational and analytical tasks, and building and optimizing solutions. • Monitor engagement and performance metrics, conduct QA and UAT for new launches and product changes, and identify opportunities to improve workflows and outcomes. • Communicate findings, progress, and recommendations to executive stakeholders and cross-functional partners.