• Educate dental offices on policies, procedures, and value-based programs via phone, email, webinars, and in-office visits • Promote technology adoption including web portal functionality, electronic claims submission, and EFT options • Support onboarding of new providers and re-credentialing processes, ensuring accurate data, directory updates, and timely activation • Conduct training sessions and webinars; serve as SME on company tools, portals, and engagement processes • Manage team SharePoint and internal resource sites; maintain updated link libraries, acronyms, and definition pages for Provider Partners • Create and maintain dashboards to track provider engagement metrics and outcomes • Generate leadership reports and monthly summaries highlighting performance, network status, and key initiatives • Submit AP requests, Committee submissions, and vendor oversight tracking (Trachmar, Veritas, etc.) • Maintain communication templates, newsletters, FAQs, quick reference guides, and provider notifications with appropriate approvals (DMX, client, and compliance) • Prepare and distribute provider scorecards, performance summaries, and compliance updates where applicable • Coordinate internal and client-facing projects by creating project plans, maintaining timelines, recording notes, and following up on deliverables • Track new business implementations and network loads, including opt-outs, amendments, and provider terminations • Participate with initiatives, ensuring materials, ORMs, and communications are validated and timely • Support implementation of new tools and systems, serving as a super user or trainer for new software/hardware rollouts • Partner with marketing and communications to align materials across all markets for consistency and professional presentation • Run and validate reports to maintain provider directories, GeoAccess, and network validation compliance • Perform Excel-based comparisons, file merges, and network analyses to identify disruptions, gaps, or discrepancies • Maintain tracking logs for provider notifications, trainings, and regulatory deliverables • Ensure compliance with all policies, CMS, and state contractual requirements including annual provider compliance trainings • Develop and facilitate team training on dashboards, reporting, purchasing, vendor management, and provider communications • Lead and coordinate internal engagement efforts (holiday events, team meetings, SME presentations, etc.) to promote collaboration

• Guide energy teams in identifying, evaluating, and implementing energy efficiency activities in commercial, industrial, and institutional facilities • Help program participants apply the principles of continuous improvement to energy management through group workshops and individual coaching

• Act as liaison between Operations, Training, HR, Finance and Expense business partners with regards to staffing and capacity planning • Develop and maintain strong working relationships with partners • Establish staff plans and/or capacity requirements based on data and analytics • Maintain comprehensive knowledge of staffing model inputs and methodology • Conduct planning meetings to discuss and or communicate capacity needs, risks, opportunities and results to various functions • Conduct detailed variance analytics and identify key business drivers of change • Research, forecast and report on demand drivers • Review forecast for accuracy and make proactive changes to minimize variances • Influence and negotiate with business partners and colleagues • Clearly articulate points of view and provide compelling rationale to influence decisions • Working closely with the Operational Lines Finance, Expense and Operations leads, identify trends, quantify impacts, and communicate business results relative to staffing implications on a monthly basis • Respond to “what-if” scenarios, cost benefit requests, and other projects that have staffing implications • Able to quantify implications of initiatives on staffing needs • Understand the interrelationship between model variables and the impact to service level commitments • Develop benchmarking metrics in order to understand efficiency/productivity of actual planned staffing levels • Assess risk and opportunities • Develop and maintain expertise in business process • Participate in model optimization techniques that drive efficiency and optimize resource utilization • Play a key role in the financial outlook and operating plan process by submitting staffing projections for current and outer years

• Actively support pre-sales activities, particularly presenting and winning new client projects. • Conduct in-depth analyses and capture client-specific requirements early as the basis for a successful project start. • Develop and implement tailored workshop formats and solution approaches, taking strategic objectives and company processes into account. • Align the project with the customer’s needs and objectives. • Collaborate with project managers and solution architects as the third key role in the project team. • Guide the client through the entire project lifecycle, including regular review and alignment of requirements, progress, and business impact. • Design and implement stakeholder management and cross-functional project communication. • Provide people-focused project support by developing and implementing change, adoption, and learning measures.