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PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes at careers.pagerduty.com and @pagerduty on Instagram.
Principal, Enablement Program Management
Location
Alaska + 12 moreAll locations: Alaska | Hawaii | Iowa | Louisiana | Nebraska | New Mexico | Oklahoma | Mississippi | Rhode Island | South Dakota | Virginia | West Virginia | Wyoming
Posted
93 days ago
Salary
$156.4K - $261.8K / year
Seniority
Lead
Job Description
Principal, Enablement Program Management
PagerDuty
• Serve as a trusted advisor to Sales, Customer Success, Partner, and Product leadership, aligning enablement strategy with business priorities and revenue objectives. Build and execute partner enablement frameworks that accelerate partner onboarding, competency development, and co-selling effectiveness at scale. • Design, build, and scale enablement programs across sales, customer, partner, and technical audiences using diverse delivery methods (live virtual, self-paced digital, in-person workshops, certifications, etc.) that drive product adoption, reduce time-to-value, and support expansion opportunities. Own end-to-end program roadmaps, project plans, stakeholder management, and cross-functional coordination. Maintain clear documentation, intake processes, and governance frameworks. • Develop and manage comprehensive technical certification programs that validate competency, drive adoption, and differentiate our go-to-market motion. • Leverage AI tools and technologies to enhance instructional design, personalize learning experiences, automate content creation, and improve program management efficiency. Define success metrics, build reporting frameworks, and continuously measure program effectiveness. Use analytics to optimize content, identify gaps, and demonstrate ROI. Stay current on enablement best practices, emerging technologies (especially AI in learning), and industry trends. Bring innovative approaches to our enablement practice.
Job Requirements
- 8+ years of related experience leading programs in enablement, sales, customer success, learning & development, or related GTM roles
- 5+ years of experience leading multi-modal enablement programs across diverse, global audiences (sales, customers, partners, technical)
- Proven track record designing and delivering technical certification programs at-scale to validate both internal and external mastery with our product.
- Demonstrated experience building and executing partner enablement programs that drive measurable business outcomes (e.g. in-region enablement and playbooks for partner sellers
- Experience creating customer enablement and education programs that accelerate product/services adoption and expansion
- 2+ years of hands-on experience using AI tools for instructional design, content creation, and/or program management
- Experience with Salesforce, enablement platforms (Seismic, Highspot, etc.), and LMS technologies to track KPIs, performance and manage content consumption
- Strong Knowledge of sales methodologies (MEDDPICC, Value Selling, Challenger, etc.) and demonstrated ability to train/coach others
- Strong understanding of SaaS business models, sales processes, and customer journey
- Bachelor's degree or higher in Education. Master’s Degree in Education highly preferred
- Up to 20% travel (primarily North America, occasionally international)
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
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