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Road Scholar

The not-for-profit world leader in educational travel for older adults.

Coordinator, Program Operations – West Programs

Program ManagerProgram ManagerFull TimeRemoteMid LevelTeam 201-500Since 1975H1B No SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

93 days ago

Salary

$23 / hour

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Coordinator, Program Operations – West Programs

Road Scholar

• Serve as a key resource, supporting multiple Operations Managers on up to 25 program itineraries, spanning diverse product lines and program types. • Manage and balance multiple timelines and deadlines simultaneously, ensuring accuracy, organization, and timely delivery of program needs. • Independently manage the coordination and confirmation of program logistics, including hotel accommodations, field trips, transfers, meals, special needs and additional program staff for 25+ assigned programs. • Support the negotiation and vendor management of contracts and agreements for services, adhering to each program and vendor budget. • Independently respond to complex customer service requests with clear and timely communication, addressing program questions and special requests. • Focus on providing effective solutions while supporting and encouraging participant enrollments. • Daily analysis of enrollments and space allotments on programs, ensuring optimal use of capacity in keeping with contractual deadlines. • Independently assess and resolve program issues by reviewing, troubleshooting, triaging, and implementing necessary changes before and during program execution; exercise sound judgment to determine when to escalate complex situations. • Assist on pre-program briefings with on-site program staff • Post program review and reconciliation of financial details and invoices for vendors, staff and other program expenses • Work closely with the Program Administration and Program Services teams to ensure the materials and reports are created and distributed on time and with the highest level of accuracy. • Develop comprehensive knowledge of program content and destinations to serve as a go-to resource for assigned regions. • Will be required to attend and work on certain programs related to the position • Ability to manage and maintain work in multiple systems • Moderate travel and some evening and weekend work required • Additional duties assigned

Job Requirements

  • Bachelor's Degree preferred or equivalent experience
  • Organized professional with 2-3 years relevant experience
  • Pro-active, motivated individual who is results-oriented
  • Experience in a fast-paced business environment with the ability to manage multiple or competing priorities and meet tight deadlines.
  • Strong relationship management skills with a focus on proactively identifying and resolving issues in collaboration with internal and external stakeholders.
  • Analytical skills and high attention to detail is essential
  • Excellent verbal/written communications, interpersonal, and problem solving skills
  • Ability to work collaboratively in a multi-functional team environment
  • Strong system skills; comfortable in a complex environment

Benefits

  • Medical, Dental and Vision Insurance (with a substantial employee subsidy!)
  • 403(b) Retirement Plan with a company match of 5% after 1 year of employment!
  • Up to 20 days of PTO annually, accrued every payroll cycle
  • Enjoy a paid week off, in addition to your PTO, at the end of December to enjoy the holiday season!
  • A generous employee discounts on our programs
  • As a Road Scholar employee, you can opt-in to receive an IATA membership
  • We take professional development seriously which is why we provide LinkedIn Learning access to all employees amongst other professional development opportunities

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