• Serve as the initial point of contact for end-user technical issues and service requests via phone, email, and ticketing systems. • Troubleshoot account issues in Active Directory and Microsoft Entra ID, including password resets, lockouts, and group membership updates. • Provide basic support for Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive. • Use ServiceNow to log, track, and manage incidents, ensuring timely resolution or escalation. • Support Microsoft 365 environments under the guidance of senior staff (e.g., mailbox permissions, license verification, Intune device enrollments). • Escalate advanced issues—such as device compliance, Conditional Access modifications, and file migrations—to L2+ engineers. • Follow documented SOPs and contribute to internal documentation (e.g., knowledge-base articles). • Maintain clear, professional communication with end users throughout the support process.

Who We Are Robert Half is seeking a Support Specialist I who will coordinate, diagnose and troubleshoot incoming global employee support interactions. Provides Robert Half or Protiviti support services on technical, hardware, and information technology issues reported by employees involving laptops and desktops from local and remote personnel (may include candidate and branch location support as needed) using network various remote access methods. Provides timely resolution of problems or escalation on behalf of customer to appropriate escalation technical personnel. Provides timely case (incident) status updates to management and end-users; supports and maintains effective user relationships; and adheres to standard operating procedures and customer service guidelines relating to remote IT support. What You'll Do - Answer front line support interactions and assist users migrating to new user tenant. - Assign support interactions to appropriate level support for further assistance as needed. - Perform service interactions for corporate and field users and document all support incidents into support team Incident Tracking Database. - Listen to constructive feedback and incorporate feedback into daily work style. Look at areas to improve and proactively research best method for improvement. What You'll Need - High School diploma or equivalent. College degree preferred. - A+ & Network Essentials preferred. - 1 year technical support experience preferred. - Basic PC troubleshooting knowledge. - Basic level of experience with using Microsoft Office Suite. - Basic understanding of Windows OS and remote connectivity methods - Effective oral, written, and interpersonal communication skills. - Ability to work using set processes independently and with others. - Ability to demonstrate a sense of urgency. - Share knowledge with team - Ability to demonstrate a professional communication manner. - Adhere to standard of conduct in keeping with RH's LEAD Principles. - Ability to multi-task and ability to adapt to changing priorities or processes. - Demonstrated basic problem-solving and organizational ability. - Decision making ability and time management skills. Ability to handle escalated and time sensitive issues. - Ability to research issues and exercise judgment. - Ability to follow directions, procedures. - Ability to demonstrate reliability and attendance. - Ability to prioritize work assignments. - Ability to manage conflict. - Ability to maintain confidentiality. The typical hourly pay rate for this position is shown below and is negotiable depending upon experience and location. $21.63 - $31.73 Benefits are available to contract/temporary professionals, including medical, vision, and dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check. Our recruiters use their expertise and may utilize AI to help with their evaluation of candidates. Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance. In your email please include the following: - The specific accommodation requested to complete the employment application. - The location(s) (city, state) to which you would like to apply. For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The IT Support Manager is a hands-on technical leader responsible for overseeing IXOPAY’s internal/employee-facing IT operations. This role ensures the stability, security, and performance of all end-user systems, SaaS applications, devices, networks, and internal infrastructure. You will work directly with engineering, security, compliance, and business stakeholders to maintain and continuously improve IXOPAY’s IT environment. This is not a purely supervisory role — the Manager, Internal IT will personally perform troubleshooting, administration, configuration, and implementation work in addition to managing vendor relationships and internal processes. Responsibilities - Hands-On Technical Responsibilities: - Provide day-to-day technical support for end-user systems including laptops, operating systems, MDM, authentication platforms (SSO, MFA), productivity suites, and collaboration tools. - Administer internal IT systems and cloud-based applications (e.g., identity management, endpoint security, device management, network access, VPN). - Conduct hands-on troubleshooting, diagnostics, system configuration, and escalated issue resolution. - Implement and maintain endpoint security controls in partnership with the Security team (AV/EDR, patching, logging, hardening, access). - Manage onboarding/offboarding workflows, account creation, asset deployment, and access reviews. - Maintain documentation for IT processes, asset inventories, device baselines, and technical standards. - Lead internal IT projects (platform migrations, deployments, upgrades, process improvements). - Management & Operational Leadership: - Oversee the daily operations of the Internal IT function to ensure high service availability and exceptional support to IXOPAY employees. - Partner with Security and Compliance, Engineering, and other departments to ensure IT operations meet or exceed internal policy requirements (SOC 2, ISO 27001, PCI DSS). - Assist in developing and executing internal IT roadmaps aligned to business priorities, maturity goals, and budget constraints. - Manage vendor relationships, procurement, contract renewals, RFPs, and hardware/software inventory lifecycles. - Track and manage the Internal IT budget, including forecasting, spend optimization, and cost-efficient technology decisions. - Establish KPIs and SLAs for IT service delivery and regularly evaluate performance and opportunities for improvement. - Build strong working relationships with department leaders to understand needs, gather requirements, and deliver scalable solutions. - Culture & Service Delivery: - Promote a results-based and customer-centric culture within the internal IT function. - Provide superior internal customer service and maintain clear communication with all employees. - Ensure a collaborative relationship with the Security and Compliance teams, promoting “secure by default” principles across all IT systems. - Demonstrate and promote IXOPAY’s core values in daily interactions and decision-making. Qualifications - Bachelor’s Degree in Computer Science, Information Systems, MIS, or related field (or equivalent practical experience). - 7+ years of progressive experience in IT operations or internal IT support roles. - 3+ years in a technical leadership or supervisory capacity. - Demonstrated success in hands-on administration of IT systems, identity platforms, endpoint security, device management, networks, and SaaS ecosystems. - Strong interpersonal and communication skills, including customer service, conflict resolution, and the ability to translate technical concepts to non-technical audiences. - Proven ability to lead, mentor, and hold individuals accountable in a high-growth environment. - Experience supporting distributed teams in a remote-first or hybrid organization. Preferred Qualifications - Experience working within regulated or security-mature environments (SOC 2, ISO 27001, PCI DSS). - Experience partnering closely with security teams on identity, endpoint, logging, and access controls. - Experience with automation, scripting, or workflow tooling to improve IT operations. - Vendor management, budget planning, and RFP experience. Remote Work This is a remote-friendly position with the option to work remotely on a permanent basis or work out of our Tulsa, OK office. For remote applicants, Eastern Time Zone is highly preferred. Benefits - Competitive salary and benefits - Opportunities for growth and development - A collaborative and supportive team environment US Benefits Include - Medical, Dental & Vision Insurance - Flexible Spending Account (FSA) & Health Savings Account (HSA) - Employer-paid Life, AD&D, STD & LTD Insurance - Unlimited PTO & Paid Holidays - 401(k) Plan with Employer Match

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada. Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact. - We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage. - Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan. - Participate in our company wide well-being program that also serves to lower your annual health insurance premiums. - Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career. This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, New York, Hawaii, Illinois, or New Jersey. POSITION SUMMARY The Tier 2 Help Desk Technician performs technical support for our client environments and is based out of Secur-Serv's Network Operation Center in Omaha, NE. ESSENTIAL RESPONSIBILITIES - Supports activities include, but are not limited to, remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; and configuration or drivers and settings on personal computing devices and printers. - Troubleshoot and maintain servers, workstations, networking equipment and software applications. - Provide technical support services to clients using over the phone software - Monitoring of client system environments and functions - Escalate appropriate technical issues in a timely manner - Participate in the on-call rotation - Meets all attendance requirements - Other duties assigned REQUIREMENTS - High School Diploma or equivalent - Minimum of 2 years of IT experience - Mobile Phone Support - Microsoft Windows 7 and 10 - Office 365 - Active Directory Experience - Remote Desktop Services - Remote Troubleshooting / Help Desk Experience - Working with Networking Equipment - Customer First-Focus - Exceptional communication skills with customers and coworkers - Valid Driver's License - A quick learner in a fast-paced environment - Outgoing and Energetic with a positive attitude - An understanding, and ability to use computers - Ability to work both as an individual and as a team member - Ability to multitask PREFERRED SKILLS/EXPERIENCE - Light Serve experience PHYSICAL/MENTAL REQUIREMENTS - Sit Frequently at a desk - Frequent fine hand and finger movements (keyboard, writing, mouse movement) - Continual close visual acuity for reading - Hear and speak to communicate effectively within and outside of company - May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment, - Mental Requirements – must be able to consistently: - Learn new tasks - Remember processes - Maintain focus - Complete tasks independently - Make timely decisions in the context of a workflow - Ability to communicate effectively - Able to adhere to process protocol in a timely manner - Able to adhere to process protocol in a timely manner WE ARE AN EQUAL OPPORTUNITY EMPLOYER.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@Secur-serv.com or calling 402.697.3039. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Secur-Serv Drug & Alcohol Use Policy