Manager of training an
Location
United States
Posted
85 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Manager of training an
360care
Overview The Manager of Training & Development is responsible for designing, implementing, and continuously improving a comprehensive training strategy for Citizens Security Life Insurance Company. This role leads the development of structured onboarding programs, department-specific curriculum, and role-based learning pathways to drive operational excellence, compliance adherence, and employee performance. The position partners cross-functionally with Insurance Sales, Operations, Collections, Call Center and Customer Service to ensure training aligns with business objectives, regulatory requirements, and service standards. Responsibilities - Training Strategy & Program Leadership - Develop and execute a company-wide training and development strategy aligned with organizational goals. - Establish standardized onboarding programs for all new hires, including corporate orientation and department-specific tracks. - Design structured learning paths for key leadership roles. - Implement measurable KPIs to evaluate training effectiveness and ROI. - Curriculum Development - Design and maintain comprehensive training curriculum, including: - Instructor-led training (ILT) - eLearning modules - SOP-based training guides - Job aids and workflow documentation - Knowledge repositories - Translate operational processes and regulatory requirements into practical, role-based training materials. - Ensure content reflects insurance-specific compliance standards and internal controls. - Department-Specific Role Training - Conduct needs assessments with department leaders to identify skill gaps and competency requirements. - Build structured certification or proficiency pathways by role. - Support cross-training initiatives to improve workforce flexibility and scalability. - Onboarding & Performance Integration - Develop a 30-60-90 day onboarding framework with defined milestones and measurable competency benchmarks. - Partner with managers to integrate training into performance management processes. - Create leadership development modules for supervisors and emerging leaders. - Compliance & Regulatory Alignment - Coordinate with Compliance & HR to ensure required regulatory training is current and documented. - Ensure adherence to insurance industry best practices and state/federal requirements. - Learning Systems & Technology - Implement and manage a Learning Management System (LMS) or equivalent tracking system. - Leverage automation, digital tools, and knowledge management systems to scale training delivery. - Utilize data analytics to assess engagement, retention, and performance improvement. - Continuous Improvement - Evaluate training programs through feedback, performance metrics, and operational results. - Update curriculum to reflect process improvements, system changes, and strategic initiatives. - Foster a culture of continuous learning across the organization. - Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. - Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. - To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. - Reacts positively to change and performs other duties as assigned. Qualifications - Bachelor’s degree in Human Resources, Organizational Development, Education, Business Administration, or related field. - 5–8+ years of experience in training, instructional design, or organizational development. - Experience within insurance, financial services, healthcare administration, or regulated environments strongly preferred. - Demonstrated experience building onboarding and structured departmental training programs from the ground up. - Strong instructional design capabilities (ADDIE or comparable methodology). - Excellent facilitation and presentation skills. - Project management and cross-functional collaboration skills. - Ability to translate complex operational processes into practical training materials. - Strong analytical skills with ability to measure training effectiveness. - Reduction in time-to-productivity for new hires - Increased employee proficiency and quality scores - Reduction in operational errors or rework - Positive employee engagement and onboarding feedback scores - Excellent interpersonal, oral, and written communication skills. - Must be detail oriented and self-motivated. - Excellent customer service skills. - Anticipate needs in a proactive manner to increase satisfaction. - The Company reserves the right to modify any bonus/commission structure prospectively at any time for any reason. A bonus/commission is not considered earned until it is paid, and the employee remains with the Company at the time of payment - Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.
Related Guides
Related Categories
Related Job Pages
More Learning and Development Jobs
Instructional Designer
I Am HereI Am Here empowers people with the courage, confidence and skills to signpost supporting services in their workplace.
• Design and develop custom learning solutions that align with client objectives and learning outcomes. • Apply instructional design methodologies and adult learning principles to create effective learning experiences. • Develop eLearning modules, blended learning programs, assessments, job aids, and instructor-led training materials. • Structure learning journeys that are engaging, interactive, and aligned with behavioral change goals. • Develop compelling scripts and narratives for eLearning modules, videos, and interactive learning experiences. • Use storytelling techniques to make complex concepts engaging and relatable for learners. • Create scenario-based learning, branching stories, and immersive learner experiences. • Partner with subject matter experts, project managers, and client stakeholders to gather requirements and define learning strategies. • Collaborate with graphic designers, multimedia developers, and animators to produce visually engaging learning content. • Participate in design discussions and contribute creative ideas to enhance learning solutions. • Ensure content aligns with brand standards, instructional goals, and client expectations. • Conduct content analysis to ensure instructional effectiveness and accuracy. • Stay informed about emerging trends in instructional design, learning technology, and digital learning experiences. • Explore innovative approaches to storytelling, immersive learning, and multimedia learning solutions.
We're Hiring! Help Shape the Future of Early Learning! Employment Type: Full time, Exempt, Telecommute Designated Location: Boynton Beach, FL Schedule: Monday–Friday, 8:30am – 5:00pm Pay: up to $60,000 commensurate with experience The Early Learning Coalition of Palm Beach County is seeking a highly skilled and detail-oriented Technical Assistance (TA) Specialist to join our team. In this role, you will serve as a trusted coach and trainer to childcare providers, guiding them towards best practices that improve classroom improvements and foster positive child outcomes. Extensive local daily travel throughout Palm Beach County is required. If you're passionate about early childhood education, thrive in a dynamic field-based environment and fluent in English & Spanish or Creole, we want to hear from you! What You'll Do - Provide on-site coaching and technical assistance to childcare providers and family childcare homes. - Use the CLASS tool and practice-based coaching model to help educators set and achieve quality improvement goals. - Support childcare providers in developing improvement plans using recent CLASS scores, program goals and core quality building blocks. - Track data for reporting related to training and/or coaching activities by entering the statewide database and/or WELS system. - Facilitate engaging training in-person or virtually, including occasional evenings and Saturdays. - Travel throughout Palm Beach County to deliver hands-on support. What We're Looking For - Bachelor's degree in Early Childhood Education, Child Development, Education, Health and Human Services or related field. - Bilingual proficiency in English & Spanish or Creole – Required (read, write, speak). - Minimum 5 years of experience in Early Childhood Education. - At least 3 years of technical assistance, coaching and/or training or related experience. - Knowledge of or prior experience utilizing the CLASS Assessment tool and practice-based coaching (preferred) - Must be comfortable with extensive daily travel throughout all regions of Palm Beach County-including north, south, east, and west-to conduct coaching and training, attend meetings, trainings, and special projects. - Ability to organize, prioritize, and meet deadlines with minimal supervision. - Comfortable with technology and data tracking systems. Why You'll Love Working Here - Make a measurable impact on the quality of early childhood education in Palm Beach County. - Join a collaborative, mission-driven team that values your expertise. - Competitive salary, comprehensive benefits, and opportunities for professional growth. - Work remotely while engaging in meaningful field-based coaching and technical assistance support. Benefits Include: - Comprehensive health, dental, and vision insurance - Generous Paid time off and holidays - Retirement plan with employer contribution - Tuition Reimbursement - Professional development and training opportunities - Mileage reimbursement for local travel Ready to join us? Apply today and help shape the future of early learning in Palm Beach County! Link to full job description: https://elcpalmbeach.box.com/s/w837l5vunu7qxaqh8asai8lwaga37auh No Recruiters Please
Research Systems Trainer
Cleveland ClinicYour source for health news, tips and information from one of the nation’s top hospitals.
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Research Systems Trainer Location Cleveland Facility Remote Location Department Corporate Accounting-Finance Job Code T99065 Shift Days Schedule 8:00am-5:00pm Job Summary Job Details Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As a Research Systems Trainer, you will deliver select training to end-user caregivers while fostering a positive and professional learning environment. In this role, you will support the implementation and ongoing innovation and transformation of the Advarra and Huron Research Suite, training individuals from both research and finance areas. You will model high standards of conduct, work ethic, integrity, and character while leading and motivating trainees, establishing performance standards through effective training methodologies in large groups, small groups, and individual classroom settings. This position will serve as a subject matter expert on projects and training development, leveraging expertise to ensure high-quality educational outcomes. A caregiver in this role works remotely from 8:00 a.m. to 5:00 p.m., with the ability to travel to Main Campus as needed for training and presentations. A caregiver who excels in this role will: - Deliver select training/education to end-users throughout the organization. - Conduct effective trainings through various use of methodologies, techniques, concepts, learning tools, and practices to both large and small groups and on an individual basis. - Monitor, measure and communicate effectiveness of training programs. - Document training outcomes and reports issues. - Perform assessments of trainees’ abilities, skills and learning outcomes to align progress toward target goals. - Develop and administer competency and performance-based assessments. - Design and develop, edit, and maintain eLearning courses and training materials to ensure the information and deliverables are current and HIPAA compliant. This includes instructor-led, on-line, and blended learning courses. - Perform as a Subject Matter Expert (SME) on projects and training development in at least five Cleveland Clinic subject matters such as patient occupancy, patient experience, room utilization, outpatient access, and physician productivity. - Analyze system, business, and process changes and the effect on training materials - Provide ongoing support and guidance to the Training Specialist I. - Assist manager with development and maintenance of department standards for all training materials and templates. - Develop enterprise-wide training curriculum. - Deliver initial and ongoing end-user training. - Update documentation for each release. - Conduct refresher training sessions. - Onboard new caregivers. - Support change management initiatives. - Other duties as assigned. Minimum qualifications for the ideal future caregiver include: - Bachelor's Degree in Education, Health Service Administration or related field and three years of training/teaching experience - OR High School Diploma/GED or equivalent and seven years of training experience, including experience in editing and modifying formal lesson plans - Ability to travel to various Cleveland Clinic facilities and locations - Time management and teamwork skills - Strong computer aptitude and knowledge of Microsoft products: Excel, PowerPoint and Word applications - Strong organizational, verbal and written communication, and problem-solving skills - Ability to speak effectively in front of large audiences - Ability to handle stress, difficult situations and a fast-paced environment Preferred qualifications for the ideal future caregiver include: - Three years of healthcare and/or health insurance experience - Previous experience working with adult learners - Comfortable with large groups to present information groups of 100 - Comfortable with Tech and working with IT with large groups Physical Requirements: - Ability to perform work in a stationary position for extended periods. - Ability to travel throughout the hospital system. - Ability to operate a computer and other office equipment. - Ability to communicate and exchange accurate information. - In some locations, ability to move up to 20 lbs. Personal Protective Equipment: - Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer.
Clinical Applications Learning & Development Leader
GE HEALTHCAREGE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description Summary The Clinical Applications Learning & Development Leader is a senior professional role accountable for the end-to-end onboarding experience and ongoing professional development of Clinical Application Specialists (CAS) across the United States and Canada, supporting Patient Care Solutions (PCS), Ultrasound (ULS), and Imaging (IMG). This role operates as a business-embedded learning leader responsible for accelerating readiness, strengthening professional capability, and improving retention through structured, scalable, and measurable learning programs. The position functions with a high degree of autonomy, influences across segments and senior leadership levels, and is accountable for delivering measurable outcomes—not simply learning activities. Clinical expertise is not required. Job Description Roles and Responsibilities Onboarding Accountability - Own and continuously improve the general onboarding experience for new Clinical Application Specialists. - Lead and facilitate onboarding sessions (virtual and in-person), ensuring consistency and alignment to defined readiness standards. - Establish onboarding milestones and success criteria in partnership with segment leadership. - Identify onboarding gaps and partner cross-functionally to implement sustainable solutions. Professional Development Strategy & Execution - Design and govern a structured, blended learning journey supporting ongoing professional growth and role maturity for Clinical Application Specialists. - Integrate self-paced learning, instructor-led virtual sessions, and in-person programs delivered at the GE HealthCare Training Institute. - Own the professional development calendar, learning pathways, and communications across segments. - Partner with external vendors and suppliers to deliver high-quality learning experiences aligned to business priorities. - Provide secondary support for professional development needs of senior leaders, Clinical Education Managers, and other leadership or office-based staff. - Respond to ad hoc requests from Vice Presidents and segment leaders to design and coordinate bespoke development sessions, workshops, or targeted capability interventions. Business Partnership & Influence - Align learning priorities with Vice Presidents and segment leaders to support evolving capability needs across both field-based and leadership populations. - Collaborate with segment ambassadors, people managers, and field representatives to gather feedback and refine program relevance. - Influence within a matrixed organization to drive standardization, accountability, and alignment. - Serve as a central connector across segments and stakeholders to ensure consistent execution and learner experience. - Provide consultative guidance to people managers and clinical education leaders on development approaches, learning resources, and capability-building strategies. Measurement & Continuous Improvement - Define and own onboarding and development metrics, including time to readiness, engagement, completion, and effectiveness indicators. - Translate data and feedback into actionable insights and leadership updates. - Drive continuous improvement through structured evaluation and iterative refinement. Evaluate and integrate emerging learning technologies to improve delivery efficiency and learner experience. Required Qualifications - Bachelor’s degree in education, organizational development, business, healthcare administration, or related field. - Minimum of 8 years of progressive experience in Learning & Development, onboarding, talent development, or capability-building roles. - Demonstrated experience owning and scaling business-aligned onboarding and professional development programs. - Strong written and verbal communication skills, with the ability to influence senior stakeholders. - Proven program management expertise within a matrixed organization. - Experience defining, tracking, and reporting learning KPIs tied to business outcomes. - Familiarity with LMS platforms, learning analytics tools, and digital learning ecosystems. - Strong knowledge of adult learning theory, instructional design principles, and blended learning strategy. - Ability to travel 25%. Desired Qualifications - Experience supporting field-based or customer-facing teams. - Experience operating across multiple business segments. - Demonstrated comfort evaluating, piloting, and adopting new learning technologies (e.g., digital authoring tools, virtual facilitation platforms, AI-enabled learning tools). - Experience in healthcare or medical technology environments is a plus, but not required. #LI-JM1 We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $140,000.00-$210,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: March 14, 2026

