• Build and maintain strong working relationships with IT and business partners to support strategic goals and objectives. • Serve as the primary intake point for all digital requests across the organization. • Directly manage BA, QA, and UXD team members.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Creditor Escalation Conference Manager will work with the Director of Negotiations to ensure that Negotiators and Escalations Negotiators meet and exceed business expectations, and always prioritize the NDR mission. You will achieve optimal results by: - Communicating job expectations - Tracking and appraising positive job results - Providing coaching - Disciplining staff when appropriate - Enforcing existing policies and procedures The employee would lead by example and foster a customer service-centered environment that allows negotiators to build and maintain solid relationships with creditors. Qualifications - A completed BS degree in a related discipline preferred - 6 years’ experience in customer service, financial product/service required, including 3 years’ people management in call center operations; Or for internal candidates in the Negotiations Support Manager role for the past 6 consecutive months - No PIPs or COEs in the last 6 months for internal candidates - Proven track record of assisting others and meeting goals - Capable of utilizing metrics to assist the Director in proactive problem solving Requirements - Highly proficient and effective communication skills - Able to manage high-stress and emotional client situations with a positive and solution-oriented mindset - Results-, detail-, and process-oriented with a proactive approach towards driving success - Strong leadership, analytic and documentation capabilities, and project management skills required - Demonstrated experience in developing team members, and effectively leading them to identify, assess, and resolve issues in a timely manner - Excellent presentation, written and oral communication skills - Strong attention to detail, organizational and multi-tasking skills - Computer competency and ability to work with a computer - Prioritize multiple tasks and projects simultaneously - Exceptional written and verbal communication skills - Punctuality expected, ready to report to work on a consistent basis - Attain and maintain high performance expectations on a monthly basis - Work in a fast-paced, high-volume setting - Use and navigate multiple computer systems with exceptional multi-tasking skills - Remain calm and professional during difficult discussions - Take constructive feedback - Available for full-time position, overtime eligible if classified non-exempt Benefits - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Access to your earned wages at any time before payday

• Apply the six essential activities of case management: assessment, planning, implementation, coordination, monitoring and evaluation • Develop a plan of care based upon the patient and providers of care clinical assessments • Continuously evaluate the plan of care within the scope of case management practice • Act as a patient advocate understanding and identifying potential complications • Work closely with the payor, providers and all involved team members in evaluating the quality and cost effectiveness of services

• Review tender opportunities and provide a clear overview to the wider TEKenable team to help assess whether to proceed with a response. • Manage and compile tender responses with a methodical approach, ensuring attention to detail and consistency throughout. • Coordinate with internal stakeholders to ensure they provide required input within deadlines and contribute to a cohesive, high-standard submission. • Become familiar with the eTenders Public sector tender’s platform, ensuring all submissions are compliant with platform requirements. • Ensure all tenders are completed and submitted to a high standard and within the required timeframe. • Demonstrate excellent proficiency in both written and oral English, ensuring the clarity and professionalism of bid submissions. • Develop an understanding of the competitive landscape, identifying what it takes to win tenders from both technical and commercial perspectives. • Build knowledge of Microsoft solutions, particularly Dynamics and Power Platform, to ensure relevant solutions are well-represented in tender responses. • Occasionally collaborate on marketing campaigns targeting the Public sector to generate market awareness and new opportunities.