This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Creditor Escalation Conference Manager will work with the Director of Negotiations to ensure that Negotiators and Escalations Negotiators meet and exceed business expectations, and always prioritize the NDR mission. You will achieve optimal results by: - Communicating job expectations - Tracking and appraising positive job results - Providing coaching - Disciplining staff when appropriate - Enforcing existing policies and procedures The employee would lead by example and foster a customer service-centered environment that allows negotiators to build and maintain solid relationships with creditors. Qualifications - A completed BS degree in a related discipline preferred - 6 years’ experience in customer service, financial product/service required, including 3 years’ people management in call center operations; Or for internal candidates in the Negotiations Support Manager role for the past 6 consecutive months - No PIPs or COEs in the last 6 months for internal candidates - Proven track record of assisting others and meeting goals - Capable of utilizing metrics to assist the Director in proactive problem solving Requirements - Highly proficient and effective communication skills - Able to manage high-stress and emotional client situations with a positive and solution-oriented mindset - Results-, detail-, and process-oriented with a proactive approach towards driving success - Strong leadership, analytic and documentation capabilities, and project management skills required - Demonstrated experience in developing team members, and effectively leading them to identify, assess, and resolve issues in a timely manner - Excellent presentation, written and oral communication skills - Strong attention to detail, organizational and multi-tasking skills - Computer competency and ability to work with a computer - Prioritize multiple tasks and projects simultaneously - Exceptional written and verbal communication skills - Punctuality expected, ready to report to work on a consistent basis - Attain and maintain high performance expectations on a monthly basis - Work in a fast-paced, high-volume setting - Use and navigate multiple computer systems with exceptional multi-tasking skills - Remain calm and professional during difficult discussions - Take constructive feedback - Available for full-time position, overtime eligible if classified non-exempt Benefits - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Access to your earned wages at any time before payday

• Apply the six essential activities of case management: assessment, planning, implementation, coordination, monitoring and evaluation • Develop a plan of care based upon the patient and providers of care clinical assessments • Continuously evaluate the plan of care within the scope of case management practice • Act as a patient advocate understanding and identifying potential complications • Work closely with the payor, providers and all involved team members in evaluating the quality and cost effectiveness of services

• Review tender opportunities and provide a clear overview to the wider TEKenable team to help assess whether to proceed with a response. • Manage and compile tender responses with a methodical approach, ensuring attention to detail and consistency throughout. • Coordinate with internal stakeholders to ensure they provide required input within deadlines and contribute to a cohesive, high-standard submission. • Become familiar with the eTenders Public sector tender’s platform, ensuring all submissions are compliant with platform requirements. • Ensure all tenders are completed and submitted to a high standard and within the required timeframe. • Demonstrate excellent proficiency in both written and oral English, ensuring the clarity and professionalism of bid submissions. • Develop an understanding of the competitive landscape, identifying what it takes to win tenders from both technical and commercial perspectives. • Build knowledge of Microsoft solutions, particularly Dynamics and Power Platform, to ensure relevant solutions are well-represented in tender responses. • Occasionally collaborate on marketing campaigns targeting the Public sector to generate market awareness and new opportunities.

ARIZONA DEPARTMENT OF HOUSING Housing is the foundation for success. We lead and collaborate with our community partners to create, preserve and invest in affordable housing. We protect housing consumers and revitalize communities to make Arizona the best place to live. OFFICE OF MANUFACTURED HOUSING COMPLIANCE MANAGER Job Location: Address: 1100 W. Washington Street, Suite 280, Phoenix, Arizona 85007 This position may offer the ability to work remotely, in Arizona, to include in-office hoteling, based on the department's business needs and continual meeting of expected performance measures. Posting Details: Salary: $63,000 - $72,000 Grade 23 Salary determined by experience. Open Until Filled Job Summary: The Compliance Manager is responsible for required regulatory support functions for the Arizona Department of Housing (ADOH) manufactured housing and factory-built building industries in Arizona. The regulation of the manufactured housing industry derives from the U.S. Housing and Urban Development’s Office of Manufactured Housing while Arizona Statutes and Rules govern the factory-built building industry. This position directs and oversees support for all ADOH/Office of Manufactured Housing licensees including manufacturers, dealers, installers, and salespersons. This includes the management of all new and renewed license applications and ongoing administrative updates. Other duties as assigned as related to the position. This position may offer the ability to work remotely, in Arizona, to include in-office hoteling, based on the department’s business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, shall be performed within Arizona. Job Duties: The Compliance Manager is responsible for required regulatory support functions for the Arizona Department of Housing (ADOH) manufactured housing and factory-built building industries in Arizona. The regulation of the manufactured housing industry derives from the U.S. Housing and Urban Development’s Office of Manufactured Housing while Arizona Statutes and Rules govern the factory-built building industry. Manages assignments and responsibilities as a result of Arizona's regulatory authority. This includes monitoring licensee performance, auditing, report writing, and advising stakeholders. Provide regulatory and code guidance and consultation to department personnel, licensees, contractors, ISA's and the public. Provide training, coaching and education of staff to better the understanding of state and federal programs and requirements. Maintain program records and currency of all reporting, investigation and audit requirements. Perform other tasks as assigned, to include participation in development of other division programs, trouble shooting and problem solving, promotion of best practices throughout the division and industry. This position directs and oversees support for all ADOH/Office of Manufactured Housing licensees including manufacturers, dealers, installers, and salespersons. This includes the management of all new and renewed license applications and ongoing administrative updates. Devises and implements schedule of work or timetable for self and subordinates on a daily or weekly basis within a work unit engaged in administering and overseeing the operations of licensing, dealer sales audits, and complaints and investigations. Participate in the development of an annual plan of work activity, including statements of scope of activity, goals and objectives and assists in implementing ongoing process improvements for the division. Record keeping, report writing, review of internal policies and procedures, assists in gathering and analyzing monthly statistics, training, audit results, and investigative reports. Works and confers with other Agency personnel, HUD, and factory-built building stakeholders to ensure consistent program compliance and to acquire information needed for immediate determinations or decisions. Provides administrative and technical support to other staff within the Department applying knowledge and skills of own technical specialty. Confers with staff and representatives of other division, sections, or work units of own agency in order to agree on decisions, clarify information, and resolve common problems. Directs, instructs, explains and counsels subordinate workers in carrying out a variety of tasks. Reviews work products or achievements of subordinate workers; evaluates work and formulates plans for improvement. Resolves problems and questions presented by subordinate workers regarding work methods and processes. Manage special projects, as assigned, related to the regulatory and development aspects ADOH/Office of Manufactured Housing. Other duties as assigned as related to the position. This position may offer the ability to work remotely, in Arizona, to include in-office hoteling, based on the department’s business needs and continual meeting of expected performance measures. Knowledge, Skills & Abilities (KSAs): College degree in business or other disciplines desired, but not required. A minimum of seven (7) years of progressively advanced experience in housing, regulation, manufactured housing and/or modular industry or related construction industries. Previous supervisory experience is required. Selective Preference(s): Pre-Employment Requirements: If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona offers an excellent comprehensive benefits package including: • Flexible schedules to create a work/life balance • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly placed foster/adopted child (pilot program) • Participation in the Arizona State Retirement System (ASRS) • Vacation with 10 paid holidays per year • Sick Leave • Health and Dental Insurance • Life insurance and long-term disability insurance Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance. By providing the option of a remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program. New ASRS members will have a 27-week waiting period for membership. The ASRS defined benefit plan provides for life-long income upon retirement. Contact Us: Visit our website at housing.az.gov for further information about our agency.