TEKenable Ltd

• Lead Salesforce solution delivery across projects and client engagements • Own end-to-end solution design aligned to business requirements • Facilitate and lead client workshops, discovery sessions and stakeholder engagement • Oversee delivery of multiple workstreams, ensuring timelines and quality standards are met • Act as the primary point of contact for clients on delivery matters • Collaborate with developers and technical specialists on complex implementations • Ensure adherence to delivery methodologies, standards and best practices • Identify risks, issues and dependencies, ensuring proactive resolution • Mentor and support Consultants and Associate Consultants • Review configurations and outputs to maintain high delivery quality • Contribute to pre-sales and solution shaping activities where required • Support continuous improvement across delivery processes and team capability • Understand, comply with and actively promote adherence to ISO27001 and ISO9001 policies and procedures

• Configure and maintain Salesforce, including objects, fields, workflows, validation rules and reports • Manage user administration, including user setup, roles, profiles and permissions • Provide day-to-day user support and issue resolution • Support Salesforce implementations and enhancement projects • Assist in gathering and documenting business requirements • Collaborate with Consultants and Developers to deliver system changes • Support data management activities including data imports, cleansing and validation • Assist in testing activities, including system testing and user acceptance testing (UAT) • Maintain documentation including system configurations and process flows • Work towards achieving Salesforce Administrator and relevant certifications

Role Description Tether is seeking a Lead Salesforce Consultant to join our team, supporting the delivery of Salesforce solutions across our client base. This role represents a key delivery leadership position within the Tether Ops team, where you will take ownership of solution design, client engagement, and successful delivery outcomes across projects. - Lead Salesforce solution delivery across projects and client engagements - Own end-to-end solution design aligned to business requirements - Facilitate and lead client workshops, discovery sessions, and stakeholder engagement - Oversee delivery of multiple workstreams, ensuring timelines and quality standards are met - Act as the primary point of contact for clients on delivery matters - Collaborate with developers and technical specialists on complex implementations - Ensure adherence to delivery methodologies, standards, and best practices - Identify risks, issues, and dependencies, ensuring proactive resolution - Mentor and support Consultants and Associate Consultants - Review configurations and outputs to maintain high delivery quality - Contribute to pre-sales and solution shaping activities where required - Support continuous improvement across delivery processes and team capability - Understand, comply with, and actively promote adherence to ISO27001 and ISO9001 policies and procedures Qualifications - Strong experience delivering Salesforce solutions across multiple projects - Proven ability to lead end-to-end delivery and solution ownership - Deep understanding of Salesforce platform capabilities and best practices - Experience leading client engagements and managing stakeholders - Strong communication, facilitation, and leadership skills - Ability to manage multiple priorities and workstreams effectively - Experience mentoring and supporting junior team members - Strong problem-solving and decision-making capability - Experience working in consulting or client-facing environments Requirements - Salesforce platform expertise (Sales Cloud, Service Cloud or similar) - Strong configuration and automation capability - CRM and business process design Benefits - Remote working flexibility - Comprehensive health insurance support - Pension scheme - Regular social activities and team events - Equipment provided (laptop and necessary tools) - Flexible working hours

Role Description Tether, part of the TEKenable Group, is seeking a Salesforce Administrator to join our growing Salesforce team in Islamabad, Pakistan. The successful candidate will work as a Salesforce Administrator, responsible for managing and optimising Salesforce platforms to support both internal users and client environments. You will play a key role in configuring the system, supporting users, and contributing to ongoing delivery projects, while continuing to develop your technical and functional expertise. This is a highly collaborative role offering hands-on experience across Salesforce configuration, support and project delivery, with clear progression into a Consultant position. Responsibilities - Configure and maintain Salesforce, including objects, fields, workflows, validation rules and reports - Manage user administration, including user setup, roles, profiles and permissions - Provide day-to-day user support and issue resolution - Support Salesforce implementations and enhancement projects - Assist in gathering and documenting business requirements - Collaborate with Consultants and Developers to deliver system changes - Support data management activities including data imports, cleansing and validation - Assist in testing activities, including system testing and user acceptance testing (UAT) - Maintain documentation including system configurations and process flows - Work towards achieving Salesforce Administrator and relevant certifications Qualifications - Experience working with Salesforce platform (Admin level) or similar CRM systems - Understanding of Salesforce configuration (objects, workflows, security model) - Strong analytical and problem-solving skills - Good communication and interpersonal skills - Ability to translate business needs into system changes - Strong attention to detail and organisational skills - Ability to manage multiple tasks and priorities - Collaborative mindset and willingness to learn - Proven track record of supporting or delivering Salesforce platform solutions in a business or project environment Technical Skills - Required: - Salesforce Administration (or strong exposure) - CRM system configuration - Data management and reporting - Desirable: - Salesforce certifications (Administrator or working towards) - Experience with Flow / basic automation - Understanding of integrations or APIs - Advantageous: - Experience in a consulting or client-facing environment - Knowledge of Salesforce ecosystem tools (e.g. AppExchange solutions) Education - Bachelor’s Degree in Business, IT or a related discipline (preferred) Benefits - Remote working - Health insurance - Flexible working hours - Company events - Enjoy the flexibility to work from anywhere in Ireland or the UK, avoiding long commutes and contributing to a lower carbon footprint - We’ll provide a laptop and any additional equipment you need to perform your role effectively - Subject to line manager approval, employees can benefit from flexibility around core business hours Monday to Friday - A comprehensive health insurance stipend to support your wellbeing and peace of mind - A supportive employee pension scheme to help you build a secure future - We’re a social team and regularly organise events and activities

Role Description TEKenable is looking for an experienced Power Platform consultant for a permanent position working remotely in Pakistan. The suitable candidate will work as part of our overall managed services team, coordinating the delivery of service excellence through our dedicated managed services function. As part of this role, you will use your existing skills in Power Platform/Dynamics configuration and development to support modern, cloud-based solutions and will have an opportunity to broaden your skills to other key Microsoft technologies. These technologies include: - .NET - .NET Core - C# - Azure cloud - SQL Server - Microsoft 365 - JavaScript - SharePoint The suitable candidate will need to be a team player, self-motivated, decision maker and keen to guide and manage existing support engineering personnel where needed. The candidate must have excellent communication skills, both written and spoken, excellent customer engagement skills, problem-solving skills, the ability to work on more than one project at a time and see tasks through to their completion. Qualifications - Industry experience working in software support environments. - Experience in a .NET programming language, preferably C#. - Experience in the Microsoft Power Platform - MS PowerApps, Power BI and Power Automate. - Experience in Data, UI, Logic, Data Verse and Visualisations. - Strong ability to manage multiple client relationships simultaneously. - Strong Customer engagement and delivery experience. - Experience with Azure / Cloud concepts Knowledge. - ITIL Framework. Requirements - Strong Interpersonal skills with ability to support and communicate with users on all levels. - Ability to work on own initiative and be self-motivated. - Ability to work effectively as a member of a team. - Ability to be resilient, customer-centric and strong decision-making skill. - A strong desire and ability to learn new platforms and technologies. Benefits - Work for an award-winning company. - Join a global workforce with 200+ employees and operations in multiple countries. - Enjoy the freedom to work from home, offering a great work-life balance. - Opportunities to mentor junior support engineers and expand your expertise. - Gain certifications in Microsoft as part of your professional development. - Be part of a supportive team that values excellent communication, customer engagement, and problem-solving skills. - Engage in diverse projects across various industry sectors. - Enjoy benefits like remote working, health insurance, flexible working hours & company trips. Education - Relevant third level qualification in Business or IT advantageous but not essential. - Some formal Management or Leadership training advantageous. - Relevant technical accreditations highly desirable.

Role Description An experienced Project Manager is required to work within our “Project Resourcing & Delivery” function that delivers services to our clients through software project implementations via web, mobile and platform applications. This role is fully remote open to applicants based in Ireland. The suitable candidate will need to be a team player, self-motivated, have excellent written and oral communication skills, the ability to solve problems, the ability to work on more than one project at a time and to see tasks through to their resolution. We are seeking a candidate with the ability to engage customers, to understand and capture key project requirements and deliverables, to update customers on a day-to-day basis and to manage technical projects on time, within defined scope and within budget. This opportunity should allow the successful candidate to expand their project management & technical knowledge and expose them to various industry sectors and clients. It will provide a challenging work environment within an organisation that respects and depends upon its employees. Responsibilities - Leading and managing technical projects from initiation through the full project lifecycle - Accountable for delivering medium to large technical projects on time, within defined scope and within budget - Engaging with customers to define project scope and objectives - Development and management of project plans, schedules, budgets - Communicating with customers and project team around project milestones and dependencies - Co-ordinating the project team on day-to-day activities - Ensuring project methodologies, business processes and project documentation are followed and maintained - Effective communication with stakeholders and decision makers on project progress, reporting and escalating to senior management as needed - Support the development teams during implementation to co-ordinate with the customer, to clarify requirements and to help successfully deliver quality applications - The use of Software Development Lifecycle tools such as Azure DevOps, JIRA & SharePoint to capture and monitor requirements for the cross functional teams - Ensure high standards of customer engagement and services are maintained - Expected to complete work-related training and learning, supported by TEKenable, with the goal of obtaining relevant certifications (e.g. PMP, Prince II methodologies, ScrumMaster, etc) - Understand, comply with and actively promote adherence to ISO27001 and ISO9001 policies and procedures - Demonstrable commercial experience in managing large or multiple software/platform projects - Establishing, managing and monitoring project budgets and forecasts - Good knowledge of Agile, software development life cycle and experience using Project Management tools. - A natural communicator, with an ability to engage and influence senior stakeholders and present technical content to a range of audiences. - Ability to design and deliver a high-level road-map and align and manage project deliverables and tasks for successful execution. - Enjoy collaborating and leading teams to design a strategy to solve problems and implement innovative solutions. - Developing strategies and visions and aligning project deliverables. Qualifications - Strong Interpersonal skills with ability to support and communicate with users on all levels - Excellent problem-solving skills with strong analytical skills - Ability to work on own initiative and be self-motivated - Ability to work effectively as a member of a team - A strong desire and ability to learn new platforms and technologies Other Desirable Skills - Scrum Master certification or equivalent - PMP / PRINCE 2 certification or equivalent - Excellent MS Office suite skills - Microsoft Project or similar (Gantt chart, etc) - Microsoft Visio or equivalent - Azure / Cloud concepts Knowledge - JIRA / Azure DevOps - Some knowledge of software engineering Required Education - Bachelor's Degree in any discipline or Diploma in computer science/related discipline Benefits - Remote working & sustainability - Experience the flexibility to work from anywhere in Ireland, avoiding the stress of being stuck in car jams, saving valuable commute time to an office, while actively contributing to a lower carbon footprint and the fight against climate change. - Equipment - We'll set you up with a laptop and any other equipment you might need to get the job done. - Flexible working hours - Once pre-approved by line management, employees can benefit from flexibility around core business hours Monday to Friday. - Health & life Insurance - We offer a comprehensive health & life insurance to ensure your well-being and peace of mind. - Pension Scheme - A supportive employee pension scheme is offered to help you build a secure and comfortable future. - Training & Development Support - We invest in your professional growth through structured learning opportunities, certifications, and career development pathways tailored to your role and ambitions. - Sports & Social Events - Join a vibrant community through regular sports activities, team outings, and social events that bring colleagues together and foster meaningful connections beyond work. - Employee Assistance Programme (EAP) - Access confidential support, counselling, and well-being resources through our Employee Assistance Programme, because your mental and emotional health matter just as much as your professional success.

• Leading and managing technical projects from initiation through the full project lifecycle • Accountable for delivering medium to large technical projects on time, within defined scope and within budget • Engaging with customers to define project scope and objectives • Development and management of project plans, schedules, budgets • Communicating with customers and project team around project milestones and dependencies • Co-ordinating the project team on day-to-day activities • Ensuring project methodologies, business processes and project documentation are followed and maintained • Effective communication with stakeholders and decision makers on project progress, reporting and escalating to senior management as needed • Support the development teams during implementation to co-ordinate with the customer, to clarify requirements and to help successfully deliver quality applications • The use of Software Development Lifecycle tools such as Azure DevOps, JIRA & SharePoint to capture and monitor requirements for the cross functional teams • Ensure high standards of customer engagement and services are maintained • Expected to complete work-related training and learning, supported by TEKenable, with the goal of obtaining relevant certifications (e.g.PMP, Prince II methodologies, ScrumMaster, etc) • Understand, comply with and actively promote adherence to ISO27001 and ISO9001 policies and procedures

• Act as the operational bridge between the Service Delivery Manager and functional delivery teams. • Ensure service levels, KPIs, and contractual obligations are consistently met. • Support the Service Delivery Manager in contractual compliance, reporting, and client satisfaction initiatives. • Serve as the point of coordination for internal teams, ensuring smooth communication between technical functions and service management. • Produce regular and ad hoc reports, dashboards, KPI metrics and presentations for internal stakeholders, ensuring data accuracy and clarity. • Engage with client operational stakeholders on service delivery matters, while the Service Delivery Manager retains responsibility for overall client relationship, governance, and commercial performance. • Participate in client service reviews, governance meetings, and operational reporting sessions alongside the Service Delivery Manager. • Provide service performance insights, trend analysis, and improvement recommendations to client stakeholders. • Build trusted relationships with client operational leads, ensuring alignment between business needs and service delivery. • Own day-to-day ticket operations including prioritisation, assignment, and SLA adherence • Manage backlog, ageing tickets, and escalation handling • Oversee Major Incident coordination and communication • Ensure Problem Management activities reduce repeat incidents • Manage service delivery across multiple clients, balancing competing priorities and ensuring effective allocation of shared resources • Manage prioritisation between BAU support activities and minor enhancements (run vs change) • Monitor incident and request volumes, escalation trends, and service performance. • Provide input into dashboards, reports, and forecasting models to support proactive service management. • Drive continuous improvement initiatives in collaboration with the Service Delivery Manager and Director of Managed Services. • Ensure ITIL-aligned processes are embedded and followed across delivery teams. • Identify gaps in process adherence and recommend improvements. • Understand, comply with and actively promote adherence to ISO27001 and ISO9001 policies and procedures. • Line-manage nearshore and onshore delivery resources, including performance management, coaching, and career development. • Conduct regular 1:1s, feedback sessions, and performance reviews. • Foster a culture of accountability, collaboration, and continuous improvement within the team. • Support workforce planning, onboarding, and training of new team members. • Act as the escalation point for team-related issues, ensuring staff are supported and motivated. • Work closely with Function Leads to align delivery priorities, resource allocation, and escalation handling.

Role Description TEKenable is seeking a dynamic Support Manager to lead our managed services support team. The Support Manager is responsible for leading the day-to-day operations of an ITIL-aligned Managed Service team delivering high-quality support for Microsoft cloud-focused solutions. This role is pivotal in maintaining service stability, driving continuous improvement, and fostering a high-performing team culture. The role holder can work remotely, but the position is open to applicants in either Ireland or the UK only. This critical role ensures: - Service stability - Effective incident and problem management - High customer satisfaction - Continuous improvement across service operation Key Responsibilities - Service Coordination & Delivery - Act as the operational bridge between the Service Delivery Manager and functional delivery teams. - Ensure service levels, KPIs, and contractual obligations are consistently met. - Support the Service Delivery Manager in contractual compliance, reporting, and client satisfaction initiatives. - Serve as the point of coordination for internal teams, ensuring smooth communication between technical functions and service management. - Produce regular and ad hoc reports, dashboards, KPI metrics and presentations for internal stakeholders, ensuring data accuracy and clarity. - Engage with client operational stakeholders on service delivery matters. - Participate in client service reviews, governance meetings, and operational reporting sessions alongside the Service Delivery Manager. - Provide service performance insights, trend analysis, and improvement recommendations to client stakeholders. - Build trusted relationships with client operational leads, ensuring alignment between business needs and service delivery. - Operational Ownership - Own day-to-day ticket operations including prioritisation, assignment, and SLA adherence. - Manage backlog, ageing tickets, and escalation handling. - Oversee Major Incident coordination and communication. - Ensure Problem Management activities reduce repeat incidents. - Manage service delivery across multiple clients, balancing competing priorities and ensuring effective allocation of shared resources. - Manage prioritisation between BAU support activities and minor enhancements (run vs change). - Operational Excellence - Monitor incident and request volumes, escalation trends, and service performance. - Provide input into dashboards, reports, and forecasting models to support proactive service management. - Drive continuous improvement initiatives in collaboration with the Service Delivery Manager and Director of Managed Services. - Ensure ITIL-aligned processes are embedded and followed across delivery teams. - Identify gaps in process adherence and recommend improvements. - Understand, comply with and actively promote adherence to ISO27001 and ISO9001 policies and procedures. - People Management - Line-manage nearshore and onshore delivery resources, including performance management, coaching, and career development. - Conduct regular 1:1s, feedback sessions, and performance reviews. - Foster a culture of accountability, collaboration, and continuous improvement within the team. - Support workforce planning, onboarding, and training of new team members. - Act as the escalation point for team-related issues, ensuring staff are supported and motivated. - Work closely with Function Leads to align delivery priorities, resource allocation, and escalation handling. Qualifications - Strong grounding in ITIL v4 practices (Foundation certification required; Intermediate/Managing Professional desirable). - Proven experience in managed services delivery coordination within enterprise environments. - Familiarity with incident, problem, change, and request management processes. - Experience working in multi-location delivery models, ideally with offshore/nearshore coordination. - Strong stakeholder management and communication skills, with the ability to bridge technical and business perspectives. - Analytical mindset with experience in KPI tracking, reporting, and service performance analysis. - Exposure to Microsoft technology stack (Business Central, Dynamics 365 or Power Platform). - Previous experience using Delivery Platforms (FreshService, Datadog). Key Competencies - Leadership & People Development – able to motivate, coach, and manage diverse teams across geographies. - Process-driven mindset with attention to compliance and governance. - Collaborative leadership—able to influence without direct authority. - Analytical and structured thinking for problem-solving and forecasting. - Resilience and adaptability in managing escalations and shifting priorities. - Continuous improvement orientation—always seeking efficiency and service quality gains. - Initiative & Tooling for Improvement – proactively identifies opportunities to enhance delivery and leverages automation, dashboards, and service management tooling. Benefits - Remote-first flexibility anywhere from Ireland or the UK with global collaboration across Spain, Hungary, and UAE. - Industry-leading transformation challenges using Microsoft tech in AI, Dynamics, and Data solutions. - Professional recognition, including Deloitte Fast 50, Microsoft Business Applications Partner of the Year, and more. - Career growth through coaching, structured development, and international exposure. - Health & life Insurance - Comprehensive health & life insurance to ensure your well-being and peace of mind. - Pension Scheme - A supportive employee pension scheme to help you build a secure and comfortable future. - Training & Development Support - Invest in your professional growth through structured learning opportunities, certifications, and career development pathways tailored to your role and ambitions. - Sports & Social Events - Join a vibrant community through regular sports activities, team outings, and social events. - Employee Assistance Programme (EAP) - Access confidential support, counselling, and well-being resources.

• Work on existing Dynamics 365 and Power Platform projects to support configurations and customisations. • Support, manage and deliver ongoing platform application support with the goal of achieving customer satisfaction and service excellence. • Accountable for problem resolution and implementation of corrective actions where required. • Working with other team members to analyse system functions and review functional and technical specifications. • Understanding incoming incidents, replicating these on UAT / QA / Sandbox environments to allow for fix verifications. • Work with team members to ensure best practice and quality approach to customer software support. • Ensure high standards of customer engagement and services are maintained. • Expected to complete work-related training and learning with the goal of obtaining relevant Microsoft Certifications in the Power Platform. • Writing technical documentation.