• Serve as the SME for outpatient facility editing policy development, leading the research, scoping, and creation of new claims editing policies for the facility capability • Source, interpret, and scope new payment integrity policies to expand Rialtic's claims editing content library from outpatient facility claims • Prioritize policy updates based on savings potential, client impact, and strategic alignment with platform goals • Leverage CMS, Medicaid, clinical guidelines, and industry trends to identify opportunities for new content development for facility claims • Quantify and communicate policy value through data-driven analysis and clear financial impact assessments in the facility space • Work closely with product and engineering teams to ensure client needs inform platform development, building out our facility capability • Collaborate with content leadership to maintain consistency, quality, and relevance across the policy library • Perform investigation of current facility policy defects and unexpected claim outcomes, performing root cause analysis and policy research to identify corrective actions and improve policy accuracy and performance • Serve as the facility payment accuracy SME in client discussions, presenting policy concepts and addressing facility-related questions when needed

• Own portfolio-level yield strategy including floor policies, rate card guidance, discount bands, alerting, and prioritization rules across Precision and Core Programmatic channels • Design inventory and PMP packaging frameworks (audience, venue, daypart, exclusivity) and define end-to-end programmatic deal operations from setup through optimization • Run structured experiments (A/B, multivariate) on pricing, floors, and priority rules; build forecasting models quantifying revenue and margin impact • Partner with Analytics to build unified dashboards across channels; establish campaign health standards and serve as escalation point alerts for systemic issues • Lead strategic SSP partner management including QBRs, roadmap discussions, and monetization opportunities; collaborate with Ad Tech on server/OMS configurations • Collaborate with Ad Operations, Sales, Pricing, Product and Data teams

• Build and maintain strong working relationships with IT and business partners to support strategic goals and objectives. • Serve as the primary intake point for all digital requests across the organization. • Directly manage BA, QA, and UXD team members.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Creditor Escalation Conference Manager will work with the Director of Negotiations to ensure that Negotiators and Escalations Negotiators meet and exceed business expectations, and always prioritize the NDR mission. You will achieve optimal results by: - Communicating job expectations - Tracking and appraising positive job results - Providing coaching - Disciplining staff when appropriate - Enforcing existing policies and procedures The employee would lead by example and foster a customer service-centered environment that allows negotiators to build and maintain solid relationships with creditors. Qualifications - A completed BS degree in a related discipline preferred - 6 years’ experience in customer service, financial product/service required, including 3 years’ people management in call center operations; Or for internal candidates in the Negotiations Support Manager role for the past 6 consecutive months - No PIPs or COEs in the last 6 months for internal candidates - Proven track record of assisting others and meeting goals - Capable of utilizing metrics to assist the Director in proactive problem solving Requirements - Highly proficient and effective communication skills - Able to manage high-stress and emotional client situations with a positive and solution-oriented mindset - Results-, detail-, and process-oriented with a proactive approach towards driving success - Strong leadership, analytic and documentation capabilities, and project management skills required - Demonstrated experience in developing team members, and effectively leading them to identify, assess, and resolve issues in a timely manner - Excellent presentation, written and oral communication skills - Strong attention to detail, organizational and multi-tasking skills - Computer competency and ability to work with a computer - Prioritize multiple tasks and projects simultaneously - Exceptional written and verbal communication skills - Punctuality expected, ready to report to work on a consistent basis - Attain and maintain high performance expectations on a monthly basis - Work in a fast-paced, high-volume setting - Use and navigate multiple computer systems with exceptional multi-tasking skills - Remain calm and professional during difficult discussions - Take constructive feedback - Available for full-time position, overtime eligible if classified non-exempt Benefits - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Access to your earned wages at any time before payday