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Gainsight helps companies manage customer relationships and drive sales growth with a Software-as-a-Service solution that combines big data analytics across mul
Senior Solutions Architect
Location
New York + 4 moreAll locations: New York | Rhode Island | South Carolina | Tennessee | Texas
Posted
114 days ago
Salary
$105K - $120K / year
Seniority
Senior
Job Description
Senior Solutions Architect
Gainsight
• Conduct requirement gathering sessions in order to interpret and deeply understand business requirements while documenting those clearly and concisely. • Develop and Integrate yourself into your customers operations team to support Gainsight. • Configure the Gainsight Community and Education platforms per the desired specifications and conduct enablement sessions to the customer’s key stakeholders. • Quickly establish rapport and positive relationship with client & stakeholders, and manage expectations throughout the implementation lifecycle. • Proactively Identify and escalate potential issues/risks and partner with both internal & external stakeholders for mitigation/resolution. • Participate in establishing best practices, templates, policies, tools and partnerships to expand and mature capabilities of the team. • Forecast, track and report project hours and achieve your utilization target. • Maintain expert-level knowledge of Gainsight’s Customer Communities and Customer Education platforms. • Work with the product team to stay ahead of future enhancements to Gainsight’s products. • Work cross-functionally to deliver multi-resource customer projects. • Collaborate with the TPM (Technical Project Manager) role on enterprise-level customer engagements, acting as the Subject Matter Expert for the Gainsight platform and advising the custom on strategic decisions. • Be responsible for nurturing existing Gainsight customers to increase adoption and expansion via technical strategy. • Work in tandem with the Customer Success team and drive technical initiatives to achieve customer outcomes.
Job Requirements
- 5-8 years of recent Professional Services/Enterprise product implementation or related experience is required (SaaS experience is preferred)
- BA/BS degree (or equivalent combination of education and experience), required
- Solid understanding of Web services, APIs and Webhooks
- Experience troubleshooting SSO-related issues, especially for SAML, Oauth 2, and/or Open ID Connect
- Ability to understand and document business requirements as well as provide prescriptive recommendations by actively listening and asking probing questions
- In-depth knowledge and experience with successfully managing enterprise software application implementations - with waterfall and agile methodologies
- Experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements
- Record of professional achievements with a track record of delighted, successful, and satisfied customers
- Executive presence and confidence in communicating with technical, business, and senior leader stakeholders
- Ability to explain complex technical concepts in simple terms
- Ability to create structure in ambiguous situations and design effective processes
- Experience in working with complex, multi-divisional, multi-geographical customers
- Comfortable managing time and priorities across multiple parallel customers
- Passion to be an expert on the product and for being part of a fast growing company, while also recognizing when to ask questions or seek help.
Benefits
- Fully covered medical premiums (employee-only)
- Flexible PTO
- 401(k) plan
- Dental and vision coverage
- Remote work options
- $10,000 lifetime fertility stipend
- Access to coworking spaces around the globe
- Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
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