• Provides exceptional customer service to internal and external customers • Offers solutions that aid and facilitate a unique customer service experience • Obtains the release of vehicles located at body shops and/or other locations • Performs other office support functions as needed • Answers and places calls in a professional manner • Measured on call quality

• Receive feedback from Sales and Partner teams to help define strategic projects and process improvements to ensure an easy engagement model for Partners selling Wiz • Work cross-functionally with other teams to support operational programs aligned to the overall organizational strategy • Deliver scalable “run the business” operational support of the Partner organization at Wiz including weekly updates to leadership on KPIs, reporting, etc. • Be responsible for the data integrity in Salesforce of all data relating to the Partner programs and processes

• Connect Sales, Customer Success, and Revenue Operations. • Manage and optimize systems such as CRM. • Support sales processes and contracting. • Help guide opportunities from initial engagement through execution and ongoing partnership.

• Delivering profitable volume growth • Providing overall management and leadership across National Customers • Key customer linkage with retail execution • Drive executional excellence including speed to shelf, in-stock performance, display conversion and forecast attainment • Sales Planning • Liaison between customer teams and Retail Planning • Developing and managing product allocations • Identify market specific business development opportunities • KPI Tracking/Analysis • Update Field Execution team • Analyze performance and incorporate learnings into future planning • Customer Selling • Coordinate service issue resolution • Lead efforts around service reporting