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A New Era of AI-Reinforced CyberOps
VP, Account Management
Location
Texas
Posted
111 days ago
Salary
0
Seniority
Lead
Job Description
VP, Account Management
Securonix
• Own and drive global Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and Expansion Revenue targets. • Develop and execute renewal and upsell strategies across enterprise, mid-market, and strategic accounts. • Establish structured account growth plans to systematically identify and close expansion opportunities, including upsell and cross-sell of additional modules, capacity, and services. • Implement proactive churn mitigation frameworks and risk scoring methodologies. • Lead commercial strategies that maximize account penetration and wallet share within the installed base. • Partner closely with Sales and Customer Success to transition accounts from adoption to expansion. • Drive disciplined expansion pipeline management and accurate forecasting within CRM (e.g., Salesforce). • Lead pricing, packaging, and discounting strategies to optimize renewal and expansion outcomes. • Build, mentor, and scale a high-performing global Account Management team focused on both retention and growth. • Establish performance metrics, quotas, and compensation plans aligned to GRR, NRR, and expansion revenue. • Foster a culture of accountability, commercial ownership, and proactive account growth. • Create career progression frameworks and leadership development programs within the team. • Implement data-driven processes to track churn drivers, expansion trends, renewal timing, and upsell conversion rates. • Standardize renewal and expansion playbooks, account planning frameworks, and engagement cadences. • Partner with Revenue Operations to enhance reporting, dashboards, and expansion analytics. • Align with Customer Success, Sales, Product, Finance, Legal, Marketing, and Support to ensure seamless renewal and expansion. • Provide structured customer feedback to Product and Engineering teams to inform roadmap prioritization. • Work with Marketing to support customer advocacy, case studies, and expansion campaigns. • Support executive-level customer engagement for strategic growth accounts. • Develop multi-year retention and expansion strategy aligned with company growth objectives. • Evaluate segmentation and coverage models to optimize expansion efficiency and account penetration. • Drive process automation and tooling improvements to scale renewal and expansion operations. • Contribute to board-level reporting on retention, expansion, and customer lifetime value metrics.
Job Requirements
- 10–15+ years of experience in SaaS, with at least 5+ years leading enterprise renewals, account management, or post-sales revenue teams.
- Proven track record of driving >90%+ GRR and strong NRR through systematic upsell and cross-sell strategies.
- Demonstrated success owning expansion revenue targets within enterprise SaaS environments.
- Experience in cybersecurity, SIEM, XDR, or security analytics strongly preferred.
- Demonstrated expertise in complex enterprise contract negotiations and multi-product upsell motions.
- Strong financial acumen with experience owning renewal and expansion forecasting and revenue commitments.
- Experience scaling global teams in high-growth environments.
- Experience in cloud-native SaaS subscription models.
- Familiarity with enterprise procurement cycles and InfoSec buying processes.
- MBA or equivalent executive leadership experience.
Benefits
- Our medical insurance is with Cigna as we offer 4 plans to choose from.
- Our vision and dental insurance are both PPO plans.
- Securonix pays for your STD, LTD and Basic Life AD&D benefit.
- Securonix also provides you access to the Employee Assistance Program (EAP) at no cost.
- This program, available through Mutual of Omaha, provides professional, confidential telephonic or face-to-face counseling services to you and your loved ones.
- With our 401(K) you are eligible to participate the 1st of the month, following 60 days of employment.
- At Securonix we offer a Flexible Time Off plan, please speak to one of our Talent Attraction Specialists for details.
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