To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience! Applicants are encouraged to apply by March 18, 2026 at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible. Where You Will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches) Pay Range: The target hourly pay range for this position is $18.69 - $23.37. The full hourly pay range is $18.69 - $28.04. - Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. Job Overview: Our Account Solutions Department is currently looking for two (2), full-time Account Resolution Specialists. This position performs all duties related to protecting and preserving credit union assets and relationships by establishing payment plans, collecting loan payments, recovering collateral, and recommending accounts for charge off. What You’ll Do: - Manages a high volume of outbound and incoming member calls regarding delinquent and overdrawn accounts. Makes payment arrangements within policy and procedure guidelines. - Contacts members with past due accounts, loans, and Visa's via phone, email and mail to discuss outstanding balances and payments, sets up repayment schedules, and obtain payment from members. - Utilizes knowledge of Bankruptcy, collateral protection insurance (CPI), credit reporting, GAP, mechanical breakdown insurance (MBI), debt protection, repossessions, account/loan maintenance, deceased member accounts, straw loans, and automated clearing house (ACH) setup to work with members effectively. - Completes complex tasks associated with the collection and closure of delinquent accounts, reviews and prepares negative shares report for charge-off. Follows-up on recovery and continued collection efforts of charged off accounts by phone and mail. Reviews and unlocks dormant accounts as needed. - Manages a queue of delinquent accounts and makes recommendations of accounts for repossession or for charge off. - Prepares files for recovery of collateral and submits files to management for voluntary or involuntary repossession approval. - Provides guidance to teammates and branch staff as needed. Assists with training new department staff. - Waives fees on accounts within authorization level. - Reviews internal processes and provides recommendations for improvements to increase efficiencies within the department to better serve members and the credit union. - All other duties as assigned. When You'll Be Working: Monday - Friday: 9:00am - 6:00pm and rotating Saturdays: 9:30am - 2:00pm. Full-time 40 Hours a week. Qualifications: - Minimum one (1) year experience in customer service or collection experience required. What You’ll Bring: - Knowledge of federal, state and local laws, statutes, regulations codes and standards related to the area of responsibility. - Knowledge of functional relationship between branches and the loan department. - Knowledge of legal proceedings applicable to collection, repossession, foreclosure, liens, and bankruptcy. - Knowledge of the Symitar and Temenos systems are preferred. - Actively learn by understanding the implications of new and existing information for current and future problem solving and decision-making. - Establish and maintain effective working relationships with area Vice Presidents, Directors, Branch Managers, and employees. - Work with computer-based collection-tracking system. - Analyze and evaluate situations that affect the loan assets of the credit union. - Work extended hours as required or requested by management to complete assigned projects, maintain appropriate staffing levels to provide service levels for member facing jobs or to ensure safety requirements are met. Total Rewards: This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. - Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. - We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA). - Employees also have access to Life and AD&D insurance. - Employees are able to enroll in our 401k plan. - Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. - Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time. All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment. Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish For more information on Right to Work, please click here: Right to Work Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@peakcu.org. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@peakcu.org. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Equal Opportunity Employer Veterans/Disabled Equal Opportunity is the Law Posting Pay Transparency Nondiscrimination Posting When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.

• Oversee daily billing operations and invoice processing to ensure accuracy, timeliness, and compliance. • Review and approve invoices, adjustments, write-ups/downs, and billing corrections prior to release. • Serve as a subject matter expert on CCH billing software, time and billing systems, and revenue cycle processes. • Support implementation of standardized billing procedures, billing controls, and workflow improvements. • Monitor accounts receivable aging reports and support collection efforts on outstanding balances. • Partner with internal teams and clients to resolve billing disputes, invoice questions, and payment issues. • Collaborate with A/R staff to ensure accurate payment posting, receivable reconciliation, and collections tracking. • Assist with month-end close processes related to billing and accounts receivable. • Mentor billing and A/R staff through guidance, training, and real-time problem solving.

Debt Collector Collections Agent– Remote Opportunity with High Earning Potential! Are you an experienced Third-Party Collector looking for a high-income opportunity with a stable, remote-friendly company? If you have experience in collections (medical industry preferred but not required), this is your chance to join a top-performing team with uncapped earning potential! Why Join Paragon Revenue Group? Paragon is a third-party collection agency focusing on Medical Revenue. We have been a trusted leader in the medical revenue cycle industry for over 35 years. We are expanding and looking for motivated, results-driven individuals to grow with us. What We Offer: - Competitive base salary plus commission - Guaranteed 40-hour work week with a consistent Monday-Friday schedule. No OT! - Comprehensive benefits package including: - Paid time off & holidays - Medical, dental, vision, and life insurance - 401k plan with a generous company match - Remote work flexibility with the support of a great team. Ready to take your career to the next level? Apply today and be a part of our growing team! Must be able to pass pre-employment background and credit checks. Paragon also participates in E-Verify.

The Advanced Recovery Specialist is responsible for managing high-risk, late-stage delinquent accounts that are approaching charge-off or have demonstrated elevated complexity. This role focuses on maximizing recoveries through strategic negotiation, structured payment solutions, and precise account management. Unlike front-end or mid-stage collectors, this position requires a higher level of autonomy, negotiation expertise, financial analysis, and organizational discipline. The Advanced Recovery Specialist works on complex accounts that often require creative repayment structures, escalated customer communication, and cross-functional coordination. - 4+ years of commercial or business collections experience, with demonstrated performance managing accounts through multiple delinquency stages including charge-off. - Strong working knowledge of commercial collections concepts including delinquency management, settlement negotiations, hardship/modification plans, and post-charge-off recovery strategies. - Proficiency with CRM for account management, activity logging, case management, and pipeline reporting. - Demonstrated experience managing late-stage or high-risk delinquent accounts. - Demonstrated ability to meet or exceed individual KPIs in a metrics-driven collections environment (RPCs, PTPs, cure rates, settlement rates, etc). - Proven skip tracing techniques to locate unresponsive or hard-to-reach customers, including reverse phone lookups, address verification services, social media research, and third-party skip trace platforms. - Experience working within defined approval thresholds and escalation frameworks. - Strong understanding of regulatory compliance in collections practices. - Serve as a Subject Matter Expert (SME) on Fundbox collections processes, systems logic, and customer delinquency lifecycle - Lead complex and high-risk customer escalations, providing thoughtful resolution strategies that balance customer experience, compliance, and risk mitigation - Approach customers with tailored repayment solutions on delinquent payments, including complex or sensitive cases - Manage and prioritize an assigned portfolio of customers requiring ongoing follow-up through calls and email correspondence, ensuring timely outreach, thorough case management, and consistent resolution progress. - Maintain and exceed individual performance metrics while setting a performance standard for the team - Partner with leadership to identify process gaps and drive continuous improvement initiatives - Participate in cross-functional projects by supporting testing, validating new workflows, and providing detailed feedback on proposed process, policy, or system changes - Act as a resource and mentor for team members, sharing best practices and elevating team knowledge We’re proud to provide a comprehensive and competitive benefits package designed to support your well-being, growth, and work–life balance. Our benefits include: - Equity in a high-growth organization in the form of RSUs - Generous PTO, including vacation, sick time, and company holidays - Premium health coverage starting day one, with multiple plans fully paid by Fundbox - Monthly Uber Eats credit - Wellness benefits, including an annual individual wellness budget and access to mental and physical health resources - Professional development budget to support continued growth - Home office stipend to help you optimize your remote setup - 401(k) retirement savings plans, life insurance, and disability coverage Let’s not forget, we were recently certified by Great Place to work with an employee satisfaction rate of 94%. Diversity and Inclusion at FundboxWe’re proud to be an equal-opportunity workplace as we know that diverse teams produce the best work. We’re committed to building a culture of innovation and inclusion across gender, race, age, sexual orientation, religion, disability, and identity. Here at Fundbox, we strive to uphold a system of values we call MOSAIC: Mission, Ownership, Speed, Achva (a Hebrew term meaning to help one another), Innovation, and Clarity. Embracing our diverse backgrounds and abilities allows us to harness our creativity and achieve more, together.