ABOUT TPG The Pipeline Group (TPG) provides our clients with end-to-end Pipeline Generation services that help B2B tech companies scale pipeline fast and reliably through our SDR-as-a-Service model. We combine superstar SDR talent, purpose-built proprietary technology, industry-leading SDR training, rigorous management & quality control layers, world-class data services, integrations and more to offer all-in-one Pipeline Generation to our clients. TPG has been named in the Inc. 5000 Top Fastest-Growing Privately Held Companies in the US for five consecutive years and we’re growing faster every single year. Our clients work with us because we’ve cracked the formula for creating world-class SDRs and putting up industry leading pipeline generation numbers. No guesswork. Just results. OUR CULTURE At TPG, performance and accountability are our culture. We thrive on results—driven by excellence, collaboration, and integrity. Our people-first mindset supports not only clients but our teammates. Your wins are our collective wins. Your growth is our mission. Our vision is to be the world’s most effective virtual sales workforce—a place where high-performing remote SDRs, program managers, and operational leaders come together to generate extraordinary ROI. ABOUT OUR ROLE As an Client Program Manager at TPG, you will be the operational owner of strategic revenue programs. Your responsibility is to ensure that each project delivers against client goals by continuously evaluating performance, ensuring system readiness, and collaborating cross-functionally across enablement, GTM, data, and content teams. Success in this role requires prior experience managing or overseeing SDR teams at scale, ensuring alignment between team performance metrics and overall program goals. You'll be accountable for ensuring the system xDRs operate in is optimized. You will oversee project performance, drive weekly inspection cadences, evaluate resource effectiveness (ICP, messaging, data, tools), and recommend pivots to maximize pipeline and ROI. This is a critical role for client satisfaction, revenue retention, and expansion. KEY METRICS & GOALS - Ensure each program consistently meets or exceeds pipeline generation benchmarks established for the xDR team. - Drive measurable ROI for each client engagement, with a focus on strong return relative to project investment. - Maintain high customer retention and contribute to account growth and expansion through strong program execution. - Manage a portfolio of multiple client accounts and ensure project health across all assigned SDRs. - Proactively surface and resolve performance risks to preserve and grow long-term client value. YOUR CORE RESPONSIBILITIES - Program Management: - Own the project performance tracking process—monitor outreach activity, lead flow, conversion metrics, and pipeline velocity to ensure each program stays on track. - Conduct daily and weekly performance inspections to identify risks, spot opportunities, and drive program health. - Maintain alignment with client expectations by tracking progress against success criteria and ROI benchmarks. - Facilitate weekly review meetings with cross-functional stakeholders (GTM, Content, NOC, Enablement, Systems, Operations, Leadership). - Drive alignment across messaging, data, and outreach strategy by evaluating what’s working and what needs improvement for each client in your portfolio. - Resource & Infrastructure Evaluation: - Ensure all resources (ICP, conversation guides, messaging, data, campaigns) are accurate, up-to-date, and aligned to client goals. - Partner with Enablement, Content, and Data teams to flag ineffective assets and propose adjustments. - Track what’s working, what’s not, and drive pivots in strategy through collaborative workflows. - Own project-wide resource readiness and quality control—Enablement owns coaching execution. - Customer Partnership: - Act as the primary operations liaison across all assigned accounts. - Lead executive briefings, build client-facing narratives, and present ROI updates. - Manage project onboarding/offboarding experience from a systems and process lens. - Collaborate with Leadership to shape customer expansion. - Escalation & Optimization: - Proactively escalate issues impacting performance (e.g., campaign breakdowns, data gaps, tech misalignment). - Initiate content audits, enrichment reviews, and repair proposals when metrics decline. - Partner with Enablement Managers to align repair/replace plans when xDR performance drops. WHAT YOU’LL NEED TO SUCCEED - 3+ years of experience in program/project management, revenue operations, or sales performance roles. - Strong data inspection capabilities (Salesforce, outreach tools, pipeline metrics). - Proven experience managing or overseeing SDR teams across multiple outbound programs, with direct accountability for performance outcomes and pipeline impact. - Deep understanding of outbound SDR/BDR operations and pipeline health levers. - Proven track record of driving customer outcomes, retention, and expansion through operational excellence. - Familiarity with ICP validation, message-market fit, outbound strategy, and xDR lifecycle management. - Exceptional cross-functional collaboration and executive communication skills. WHAT TPG PROVIDES FOR OUR TEAM MEMBERS - Permanent Remote Work Model – No commuting. Work from wherever you’re most productive. - Competitive Compensation – $100,000 base + performance commission. - Growth & Development – Fast-track opportunities for advancement in a high-growth company. - Day-One Benefits – Medical, Dental, Vision, Life Insurance, FSA, etc. - 401K – Plan for your long-term future with our retirement program. - Mental Health Support – 3 Paid Mental Health Days per year + Employee Assistance Program (EAP). - Community Impact – 1 Paid Volunteer Day per year. - Unlimited PTO – Take the time you need (after 90 days). - Home Office Setup – Laptop, desk, chair, and more provided. READY TO OWN PROJECT SUCCESS AT SCALE? If you’re obsessed with operational clarity, client ROI, and program precision—and want to work in a culture of autonomy, velocity, and excellence—this is your role. Internet Requirement: This is a fully remote role which requires a reliable high-speed internet connection with a minimum of 100 Mbps download, which will need to be verified. This position is currently open to candidates in the US only.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers an exciting opportunity to contribute to the successful delivery of medical communications programs in a fast-paced, client-focused environment. You will work closely with Program Directors and Managers to coordinate multiple projects, ensuring timelines, quality standards, and client expectations are met. Your responsibilities will span program logistics, vendor management, MLR review processes, and team communication, allowing you to develop a broad skill set in project management within healthcare and life sciences. The role also includes mentoring junior staff and assisting in small-scale projects, providing visibility into strategic program execution. This position requires strong organization, attention to detail, and the ability to manage multiple priorities while maintaining professional communication with stakeholders. It is ideal for a motivated professional seeking growth in medical communications and program management. - Oversee the initiation, development, and completion of program deliverables, ensuring adherence to timelines and quality standards. - Serve as the administrative liaison between internal teams and clients, including managing medical/legal/regulatory (MLR) processes and communications. - Coordinate internal and external meetings, lead scheduling, provide status updates, and communicate professionally with all project stakeholders. - Manage project logistics including vendor coordination, site selection, travel arrangements, and audiovisual needs for meetings and events. - Support financial and budget activities, including tracking project costs, reviewing invoices, preparing reports, and maintaining accurate documentation. - Mentor junior team members and provide guidance on task completion and workflow management. - Assist Program Directors and Managers with small, non-complex projects to ensure overall program success. Qualifications - 2–3 years of experience in program or project coordination within a client service, agency, or medical communications setting. - Bachelor’s degree or equivalent relevant work experience. - Strong organizational skills with the ability to manage multiple projects and workflows simultaneously. - Experience with MLR or review processes, vendor coordination, and meeting/event logistics. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, MS Project). - Excellent verbal and written communication skills with strong interpersonal abilities. - Ability to train or mentor junior staff and collaborate effectively in a team environment. - Basic understanding of financial tracking, budgeting, and reporting for service-based projects. Benefits - Competitive base salary with a reasonable estimated range of $52,882 – $79,324 annually. - Eligibility for discretionary annual bonus, health insurance, and retirement savings plans. - Life insurance and short- and long-term disability coverage. - Paid parental leave and vacation/sick time. - Remote-friendly work environment with flexibility and collaboration opportunities. - Opportunity for professional development and career growth in medical communications.

• Lead the full campaign lifecycle, including intake and discovery, design, build and QA, launch, live optimization, and post-campaign analysis. • Translate campaign strategy briefs into executable plans by defining scope, channel mix, audiences, assets, timelines, dependencies, risks, and prioritization. • Partner with Data Science, Product, and IT to define campaign requirements, data needs, decision logic, and personalization while ensuring feasibility, scalability, and regulatory compliance. • Oversee campaign build and testing activities, including templates, dynamic content, segmentation, triggers, and enforcement of documentation and naming standards. • Ensure rigorous quality assurance processes are completed prior to launch and that approval workflows and audit trails are maintained. • Coordinate campaign launch readiness, manage deployment issues, and lead rapid resolution of incidents or defects. • Drive experimentation, mid-flight optimization, and continuous improvement using performance data and testing insights. • Deliver post-campaign reporting and learning agendas, identifying insights, root causes, and recommended changes for future campaigns. • Establish and lead portfolio-level governance, including capacity planning, SLAs, dependency management, risk escalation, and stakeholder communication. • Design, implement, and continuously improve standardized workflows and playbooks to increase throughput, consistency, and execution quality. • Define and enforce quality, compliance, consent, suppression, accessibility, and regulatory controls in partnership with Legal and Compliance. • Build, lead, and develop a multi-layer organization; define role clarity and career paths; coach leaders on execution excellence and cross-functional influence. • Partner with Marketing Technology teams to evolve platforms and integrations (e.g., MAP, CRM, CDP, analytics) and improve data quality for targeting and measurement. • Establish dashboards and reporting cadences aligned to engagement, conversion, unsubscribe rates, and other campaign performance metrics.

About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About the role We are looking for an experienced program manager to join our Go-To-Market & Planning organization, reporting to the GTM, Principal Program Manager. This role will be partnering closely with regional, campaign, and LOB leaders to launch in our international markets. The ideal candidate has a strong background in program management supporting stakeholders in launching in international markets. - Organize, plan, and track new and ongoing cross-functional GTM projects and launches. - Lead all aspects of the day-to-day progress of projects and initiatives with regard to schedule, scope, process, and meeting facilitation. - Proactive in following up on action items, identifying risks and establishing mitigation paths in collaboration with internal and external partners . - Serve as a key liaison with relevant business groups to facilitate planning and collaboration between teams to align, identify dependencies and effectively communicate regular updates to all stakeholders. - Effectively communicate regular updates to internal and external stakeholders. - Provides data driven recommendations and implement process improvements to enhance project efficiency and effectiveness. We are considering applicants open to US-Remote who are willing to work IST hours. About You - 8+ years of experience program management in GTM, marketing, or product. - Experience working with globally distributed teams - Must be self-motivating, self-sufficient, and have the strong ability to work effectively as an individual or as part of a team - Comfortable operating in rapidly changing environments, with a bias for action and sense of urgency. - Strong attention to detail, program oversight skills, and ability to identify bottlenecks and improve processes across multiple concurrent GTM projects. About the Team Both domestic and ever-expanding international efforts fuel Crunchyroll's global expansion. The GTM & Planning team works with U.S. based leadership and regional teams to develop go-to-market and partnership marketing plans, business and program launches to expand Crunchyroll’s growth through its owned-and-operated (O&O) presence and high-profile third-party distribution partners, delighting and super-serving anime fans, boosting our footprint and brand awareness, and making Crunchyroll synonymous with anime worldwide. The GTM & Planning team is part of the Growth & Planning team, a performance marketing organization. #LifeAtCrunchyroll #LI-remote The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks. Pay Transparency - Remote, USA $60—$70 USD About our Values We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value - Courage. We believe that when we overcome fear, we enable our best selves. - Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. - Kaizen. We have a growth mindset committed to constant forward progress. - Service. We serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusion Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.