• Provide excellent customer service through phone, email, chat, or other contact methods, while communicating clearly and professionally • Thoroughly and accurately document all customer accounts immediately after any action • Effectively use job tools and job aids, applying basic troubleshooting steps to resolve customer inquiries before escalating. • Assist with simple certificate requests and manage email inboxes • Self-manage tasks, taking initiative and working independently with minimal supervision to ensure optimal service • Adapt quickly to shifting customer needs and channel demands, while demonstrating empathy in every customer interaction • Provide frontline feedback on recurring customer pain points to improve processes and AI responses • Required to perform other duties as requested, directed, or assigned

• Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time • Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation • Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary • Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. • Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

The Customer Service Representative is responsible for receipt of new cases and ensuring proper system drafting and setup. The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process. MAJOR DUTIES & RESPONSIBILITIES - Handling Receipt of New Cases: - Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS. - Work with the client on any information missing pertinent to processing the claim. - Sort, organize and create a medical document listing - if required by the client, and in line with specific special handling. Oversight of Cases: - Monitor, process and track cases to ensure we meet deadlines. Assignment of Cases: - Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements. - Ensure that the assigned physician has no conflict of interest with the case assignments Client Interaction: - Update clients frequently on cases in progress. - May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer. - Ensure proper documentation for specified cases is provided to the client.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is remote full-time. Open to residents living in Mississippi only. The purpose of the Provider Support Assistant position is to enhance the efficiency and effectiveness of healthcare professionals by providing comprehensive administrative and patient support services using advanced virtual technologies. This role aims to streamline healthcare workflows, improve patient experiences, and contribute to the overall quality of care by delivering timely and accurate information, scheduling, and assistance, while maintaining the highest standards of confidentiality and professionalism in a virtual environment. Roles and Responsibilities - Act as the liaison between providers and patients to support the patients' ongoing care. - Providing pathology and laboratory results. - Completing medical records requests. - Processing prescription refill requests. - Processing medication prior authorization requests. - Other duties as assigned and subject to change as requirements evolve. Qualifications - High school diploma or equivalent - healthcare specific training preferred, but not required. - Friendly, polite, and professional. - Strong communication skills, both written and verbal. - Empathy and a caring attitude towards patients. - Self-motivated, detail-oriented, and able to work independently. - Ability to maintain strict patient confidentiality and adhere to US HIPAA laws and other relevant regulations. - Reliable high-speed internet connection and a quiet, private workspace. Requirements - This position is remote, and the candidate must live in Mississippi. - Derick Dermatology will provide you with the appropriate equipment for your work from home environment, such as: secure laptop, monitor(s), headset, and webcam. Equipment issued varies based off job function. - Training is 2 weeks; the training schedule may differ from the schedule hired for. - Must have a dedicated workspace within your home. - Must pass an internet speed test. - Wired internet connection (no Wi-Fi). Benefits - Weekly Pay - Paid Training - Opportunities for Advancement - Employee Assistance Program (EAP) - Employee Discount on Cosmetic Services and Products Company Description Derick Dermatology (DD) is an internationally recognized and award-winning medical practice. Founded in 2006, our world-class providers offer medical, surgical, and cosmetic dermatology care in state-of-the-art facilities. Join the DD Family to protect, improve, and save the lives of patients in our communities. We pride ourselves on providing the highest quality care and outstanding patient experience. Core Values - Servant's Heart: Find joy in serving others, ensuring our patients receive the best possible care. - Own It: Take full accountability for the care provided and actively contribute to the betterment of our practice. - Showtime: Bring enthusiasm, professionalism, and energy to every patient encounter and interaction with colleagues. - DD Family: Foster a supportive and collaborative atmosphere, working as a cohesive team to achieve our common goal of exceptional patient care.