This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking motivated and detail-oriented Remote Vacation Planners to join our growing team. This position involves assisting clients with planning and booking vacations, cruises, theme park visits, and all-inclusive resort stays. The ideal candidate will be passionate about travel, skilled in customer service, and eager to help clients create unforgettable experiences. - Consult with clients to understand their travel preferences, needs, and budget. - Research and recommend tailored vacation packages, including accommodations, transportation, activities, and dining options. - Accurately manage reservations, changes, and cancellations. - Provide expert guidance on destinations, travel requirements, and exclusive offers. - Deliver excellent customer service before, during, and after travel. - Stay informed about industry trends, promotions, and vendor policies. Qualifications - Strong customer service and communication skills. - High attention to detail and organizational ability. - Ability to work independently in a remote environment. - Proficiency with digital tools and online booking platforms (training provided). - Prior experience in sales, hospitality, or travel is a plus but not required. Benefits - Comprehensive training and ongoing professional development. - Access to industry tools, supplier networks, and booking platforms. - Opportunities for bonuses, incentives, and exclusive travel perks. - Supportive team environment with mentorship and growth opportunities. - Flexible remote work schedule. Company Description

Who We Are Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights. At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte! Why This Role is Exciting We are seeking a Senior AI & Automation Engineer to drive efficiency and intelligent workflow transformation across our Post-Sales organization (Customer Success, Renewals, Professional Services, Support, and Customer Education). This role will identify automation opportunities, design AI-enabled workflows, partner with frontline teams to eliminate manual work, and pilot third-party AI and automated workflow solutions. You will serve as the bridge between business teams, enterprise systems, and emerging AI capabilities while ensuring automation drives measurable improvements in retention, productivity, and customer experience. This is a high-impact role focused on scaling the organization. Key Responsibilities - Identify and prioritize automation opportunities across CS, Renewals, Professional Services, Support, and Customer Education - Build and scale automations that support post-sale segments with limited or no account ownership, in addition to high-touch programs. - Design AI-powered workflows using tools such as Workato, automation platforms, LLM-based tools, REST APIs and internal systems - Develop standardized automation playbooks to scale repeatable solutions - Research, identify, evaluate, and recommend third-party automation and AI tools aligned to business needs - Configure and deploy automation workflows within existing systems (Salesforce, Gainsight, Zendesk, Rocketlane, etc.) - Develop documentation, enablement materials, and change management strategies to drive adoption - Build a library of “AI use cases” and reusable prompts / GEMs - Track automation ROI, including time saved, cost avoided, and efficiency gains - Ensure responsible and compliant use of AI, working with Security, Legal, and IT to address data governance, access controls, and risk management. Attributes for a Successful Candidate - Bachelor’s degree in Computer Science, Engineering, or related field - 5+ years of experience in business operations, automation, AI implementation, or systems optimization within a SaaS environment - Hands-on experience with workflow automation tools (Workato, Zapier, Make, etc.) - Strong working knowledge working with AI tools and LLM applications (ChatGPT, Gemini, enterprise AI platforms) and other generative AI - Comfort with scripting and APIs (Python or similar), SQL basics, and working with JSON/webhooks - Strong systems thinking mindset with ability to map end-to-end workflows - Experience partnering cross-functionally with business, IT, Security, and Data teams - Proven ability to lead pilot programs and evaluate vendor solutions - Strong communication skills and ability to influence without authority - Experience supporting Customer Success, Renewals, Support, or Professional Services teams within a SaaS business environment - Exposure to CRM systems (Salesforce), CS platforms (Gainsight), support tools (Zendesk), and data warehouses (Snowflake) - Experience quantifying ROI for automation and AI initiatives Our Company Values - Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset. - Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes. - Drive innovation: Create the future. Continuously improve what exists and invent what’s next. - Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success. - Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve. Perks* - Launch a career at one of the fastest-growing SaaS companies in North America! - Live your best life (LYBL)! $200/mo for anything that enhances your life - Comprehensive employee health coverage (all locations) - 401K with match (US) or pension with match (UK) - Competitive compensation & bonus program - Flexible Vacation (US exempt & CA) or 25 days (UK) - Time off for your birthday & volunteering - Employee resource groups - Opportunities for team and company-wide get-togethers! *perks may vary based on eligibility/location Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation. #LI-Remote

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space. Key Responsibilities Member-Level Support - Respond to member inquiries via phone, email, or chat with professionalism and empathy. - Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs. - Escalate complex cases to senior support staff as needed. - Document all member interactions accurately to ensure compliance and service quality. - Identify recurring issues and share feedback with leadership for process improvement. Collaboration & Communication - Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery. - Participate in team huddles and training sessions to stay informed on product updates and policy changes. - Maintain a positive and solutions-oriented approach in all member interactions. - Review general team processes for accuracy and recommend updates to leadership. Professional Development - Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge. - Seek mentorship and feedback to grow into more advanced support or account-facing roles. Required Qualifications - 1–2 years of experience in customer service, healthcare, insurance, or benefits. - Strong verbal and written communication skills. - Ability to manage member issues with empathy and attention to detail. - Must reside in the MST or PST time zones. Preferred Qualifications - Associate’s degree in Business, Healthcare Administration, or related field. - Familiarity with CRM platforms, call center tools, or SOP documentation. Interest in career growth within client support or account management. Education - Verifiable High School Diploma or GED Required Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Overview Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary Our Vision: Enriching people’s perspective through inspired travel Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible The Customer Service Representative is a REMOTE position responsible for servicing Windstar Cruises and products within our call center/contact center environment. This role services our Travel Advisors and Guests via Inbound and Outbound Calls, Email, Chat and other sources as assigned. Customer Service Representatives assist our Travel Advisors and Guests with existing reservations effectively with focus on appropriate service, efficiency, accuracy and completeness. Customer Service Representatives provide appropriate service and sales backup support to achieve goals and represent Windstar cruises as 180 degree from Ordinary. This is a remote work environment with a base hourly wage plus incentive, work within the comfort of your own home! - We work in an INBOUND call center environment. - We are surrently seeking to fill open shifts for weekends and evenings. - This position is CUSTOMER SERVICE ORIENTED– this is not a sales focused role. (Although some sales calls will be handled, creating an opportunity for extra commission!) - Windstar will provide all the equipment you will need! - You must have access to a hard wired internet connection - Please note: Although we work remotely, it is not a suitable replacement for dependent care. See what our team members have to say about this great opportunity! - "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!" - "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!" - "The support and understanding from upper management not just in our professional life, but personal life is amazing!" Full-time positions available to work remotely as long as you live in one of these states: AR, AZ, CO, FL, LA, MN, TX, and WI. Windstar Cruises is an Equal Opportunity Employer Responsibilities - Conduct daily production work related to the processing of bookings in the systems and subordinate systems, with high level booking quality and accuracy. - Process reservations, revisions, cancellations, booking notes and all aspects of the bookings using reservation system. - Apply company policy effectively to bookings. - Provide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times. - Act as the primary call and contact agent for all service related inquiries by phone, email and Windstar Website Chat agent contacts. - Assist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings. - Perform sales call backup to Reservations in peak calls time, as directed by management. - Adhere to company policy and procedure. - Demonstrate a strong functional knowledge of the Windstar product. - Advise supervisor of all problems and recommended resolution in a timely manner. - Assist Guest’s or Travel advisors in troubleshooting on MyWindstar or related external Windstar Systems. - Other duties as assigned by management. Qualifications - Cruise or tour operations / reservations experience preferred but not required. - Previous customer service experience preferred. - Must be able to communicate in writing and verbally with professionalism, credibility and confidence. Present information in a positive and convincing manner. - Capability to organize and manage multiple tasks simultaneously. - Self-starter with excellent task management skills - A basic understanding in all Microsoft Office programs. BENEFITS: For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals. EEO: Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.