• Execute and enforce company renewal booking policies • Verify order and contract details for accuracy and completeness • Ensure timely and accurate recording of order information into Sales and Accounting systems, and communicate any issues or delays to relevant stakeholders • Provide knowledgeable and efficient support on renewal-related inquiries • Collaborate with management and other teams on cross-functional projects to improve renewals processes, systems, and customer experiences • Assist with the coordination and contracting of combined deals, concessions, and product swaps • Generate, maintain, and analyze renewal order metrics reporting

• Work independently to research, define, plan, and implement new EMR technology projects following the guidance and prioritization of the VP, IT Applications • Ensure EMR and integrated applications align with business requirements and systems goals, meet end-user needs, and identify and solve systems problems • Manage EMR application product updates, feature customization and improvement, maintenance, support (service desk tickets), troubleshooting, and customer service • Lead configuration, planning, and execution of WelbeHealth’s EMR and related applications needs for new market entry (launch) • Collaborate with the Training team to ensure new technologies, changes, and updates are included in training materials and curricula • Perform workflow assessments, design workflows to match business requirements, provide additional training and demos, and provide remote support on core technologies when needed • Evaluate existing EMR and EMR-related technologies used in operations and identify opportunities for increasing value creation and developing process improvement plans accordingly

• Conduct interviews with all departments to identify bottlenecks and process gaps • Map and document critical operational workflows • Quantify the financial impact of each identified gap • Propose and implement solutions together with the CFO and area leaders • Create SOPs to ensure processes are sustainable • Monitor control indicators and report status to the CFO

• Execute regular audits and "spot checks" across different processes like annual review cycle. Ensure 100% adherence to company policies and LATAM labor laws. • Act as a subject matter expert to influence decision-making across various stakeholders (Recruiters, HRBPs, and Business Leaders). Ensure all compensation-related decisions remain strictly within the framework of company policy and local legislation. • Conduct deep-dive analyses on compensation trends and prepare clear, data-backed reports to support strategic decision-making. • Perform market pricing for new roles and assist in the annual update of salary structures. Review and approve salary offers and internal mobility cases (promotions/transfers) to maintain internal equity. • Serve as the primary Point of Contact (PoC) for employee inquiries regarding benefits and resolve complex queries. • Manage relationships with external benefit providers and lead negotiations for renewals or service improvements. Oversee the end-to-end invoice approval process, ensuring financial accuracy. • Investigate anomalies and coordinate root cause analysis for process failures. Implement corrective actions and escalate high-risk cases with well-documented mitigation plans.