• Serve as a trusted advisor and sounding board to the CRO • Manage the operating cadence that drives visibility, accountability, and execution across the GTM organization • Drive cross-functional programs like strategic deal initiatives and sales coverage optimization • Ensure key initiatives move forward with clear ownership, milestones, and accountability

Description and Requirements Role Overview: The Enterprise Change team provides transformation and end-to-end business process engineering capabilities to the firm, focused on redefining how we deliver for our customers, our people and the enterprise, driving growth and efficiency. The role helps business/function teams to identify a path to achieve their business objectives by optimizing and rethinking processes, embedding the latest technology, and designing a future state for the area/function that is based on the art of the possible. Key Responsibilities - W hat You'll Lead - Deliver enterprise transformation and business process redesign initiatives that materially improve outcomes and simplify how work gets done. - Partner with business, operations, and technology leaders to define future state processes using data, digital, automation, and AI. - Baseline current state journeys and design both near term and strategic future state. - Build business cases, implementation roadmaps, and sequencing plans aligned to enterprise priorities. - Ensure sustainability of the work through measurement, management routines and capability building - Develop executive stakeholder materials and stories for decision and adoption. - Craft simple, compelling executive level presentations to support decisions and drive adoption level. - Ensure long term sustainability through measurement, management routines, and capability term sustainability through measurement, management routines, and capability. Candidate Profile - Who You Are Required Skills: - 10-12+ years in operational excellence, process reengineering, Lean, or largescale transformation. - 5-7 years of experience leading projects, initiatives, or engagements. - Strategic thinker with strong analytical and problem-solving skills solving skills. - Experience working with senior level executives (ex: SVP, Managing Director/Partner Level, or above) on transformation initiatives. - Fluent in modern technology, AI, and data driven decision making. - Ability to work across and break down organizational silos (end-to-end enterprise mindset) within one organization as well as across geographies. - Curious, bold, and comfortable navigating ambiguity and competing priorities. - Commercially minded-balancing customer needs, business outcomes, and operational realities. - Strong communicator and trusted advisor with the ability to simplify complexity and build alignment. Preferred Skills: - Practical experience with design-leading and experience design. - Experience working as a consultant or consultancy. - Lean Six-Sigma experience or equivalent working on tech solutions. - Experience in the financial services or insurance industry. The expected salary range for this position is $96,000 to $175,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. $96,000 to $175,000

• Support end-to-end CRO cycles: research → hypothesis → testing → analysis → rollout, in collaboration with the Senior Growth Manager. • Assist with funnel analysis to identify friction points and optimization opportunities across multiple reverse lookup funnels. • Help translate hypotheses into clear experiment requirements and briefs for engineers. • Work closely with engineering teams to ensure experiments are implemented accurately and meet quality standards. • Track experiment status, results, and learnings across multiple funnels. • Analyze test outcomes using basic statistical understanding to identify winners, losers, and follow-up opportunities. • Maintain and regularly update the experimentation backlog, ensuring priorities, statuses, and documentation are always current. • Document learnings and contribute to building a structured experimentation knowledge base. • Communicate clearly with internal stakeholders on experiment progress, outcomes, and next steps.

About the Role The Senior Director, Practice Transformation is a critical leadership role sitting directly within the Transformation function. Reporting to the Head of Transformation, this leader is responsible for ensuring clients are fully adopting and embedding our products into their workflows - creating the conditions for sustained utilization and account expansion. This role owns the full adoption lifecycle across hospital systems, group practices, clinics, and individual physician offices, and leads a team of clinical field nurses and directors who execute in the field. This is not a coordination or implementation role. Adoption drives everything — without it, there is no expansion, no retention, and no transformation. The right candidate understands that and operates accordingly: independently diagnosing why adoption is stalling, building a targeted strategy to break through, and driving execution across both their field team and the client organization. Deep fluency in provider workflows, reimbursement dynamics, and the behavioral levers that move physicians and clinical staff is non-negotiable. A Day in the Life - Adoption Strategy & Account Planning - Develop and own a structured, account-by-account adoption strategy across the portfolio of hospital systems, group practices, and individual practices - Conduct independent account diagnostics — identify workflow barriers, stakeholder resistance, reimbursement misalignments, or training gaps driving underutilization - Translate product features into concrete clinical and operational value propositions tailored to each practice setting and specialty - Build deployment and rollout plans that account for enterprise complexity, including multi-site group practices and integrated health systems - Clinical Workflow & Practice Integration - Lead the strategic embedding of the product within practice workflows — not just training, but genuine workflow redesign where needed - Map and leverage the patient care journey across both primary care and specialist environments to identify the highest-value integration points - Advise practices on FFS-to-VBC transitions and position product use within population health and value-based care frameworks - Demonstrate fluency in single and multi-specialty group practice dynamics, including clinical hierarchies, referral patterns, and operational constraints - Team Leadership & Development - Lead, develop, and hold accountable a team of Directors and clinical field nurses driving in-practice adoption across the account base - Establish clear performance expectations, structured account ownership, and data-driven prioritization for the field team - Coach Directors from tactical account management to genuine strategic ownership - and hold them accountable for building the same capability in their nurses - Build a team culture of ownership, accountability, and continuous improvement - Stakeholder Engagement & Executive Presence - Navigate complex stakeholder environments — engaging credibly at the C-suite and CMO level while also influencing front-line staff and physicians - Build and maintain durable relationships with practice administrators, medical directors, and clinical champions across the account base - Represent the organization in strategic conversations with health system leadership around population health strategy, care transformation, and technology integration - Reimbursement & Value-Based Care Advisory - Advise provider accounts on billing and reimbursement implications of product adoption, with working knowledge of CPT coding, payer policy, and quality incentive programs - Fluent in VBC frameworks including ACO structures, MSSP, HEDIS metrics, and shared savings models — able to position the product as an enabler of VBC performance for both PCPs and specialists - Identify reimbursement-driven adoption opportunities and work with internal stakeholders to develop supporting materials  What You Need - 8+ years of experience in clinical field roles, healthcare sales, or provider engagement - with at least 3 years in a leadership capacity - Demonstrated track record of independently owning and driving product adoption in physician practice or health system environments - Deep familiarity with physician practice operations, clinical workflows, and the patient care journey across primary care and specialist settings - Working knowledge of healthcare billing, CPT coding, and reimbursement basics - Fluency in value-based care models — including ACO/MSSP structures, quality metrics (HEDIS, MIPS), and population health tool deployment - Proven ability to lead and develop clinical or field-based teams — setting strategy, driving accountability, and building capability - Excellent executive communication skills — able to command the room with CMOs and health system leaders while also influencing front-line clinical staff - RN, NP, or clinical background strongly preferred; deep healthcare operations experience considered in lieu We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer - Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. - Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. - Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. - Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance. Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. For any additional information, please visit the below websites: E-Verify Right to Work (English) Right to Work (Spanish)