Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more than 50,000 users and a team of over 220+ in the USA, Australia, UK, Canada and New Zealand. THE PURPOSE OF YOUR ROLE The mission of the Head of Business Systems is to ensure Actionstep’s core enterprise systems operate as a coherent, reliable, and scalable ecosystem that supports global growth, operational excellence, and data integrity. Reporting to the VP of Finance, this role is accountable for defining and maintaining clear systems of record, ensuring high-quality data flows between systems, and aligning business processes across all departments (Finance, HR, Customer Support, Customer Success, Technology, Product, Sales etc.). This role is also responsible for translating the company’s AI adoption strategy into practical system, process, and workflow execution. The Head of Business Systems ensures systems enable the business rather than constrain it. WHAT YOU WILL BE DOING In this role, you will be accountable for… - Microsoft 365, Microsoft Teams & Information Architecture - Define standards for document storage, approvals, and collaboration across Teams, SharePoint, and OneDrive - Ensure critical business artifacts (contracts, approvals, policies) are consistently linked to systems of record - Outline and proliferate company wide standards for communication to improve efficiency and productivity - Reduce reliance on undocumented decisions, shadow files, and tribal knowledge Business Systems Architecture & Strategy - Own the end-to-end architecture of Actionstep’s enterprise systems, including NetSuite, Salesforce, Zone Billing, Zendesk, Planhat, Ramp, and Microsoft 365 - Define and document systems of record for all major data domains (e.g. Customer, Contract, Subscription, Revenue, Spend, Vendor) - Ensure systems configuration and integrations align with agreed global business processes - Establish a multi-year enterprise systems roadmap aligned with business strategy - Maintain real-time documentation of company-wide standards - Embed AI‑native principles into enterprise system design to ensure new tools, integrations, and workflows can leverage AI efficiently and safely. - Translate AI adoption priorities set by the CFO, VP of Finance, CTO, and other leaders into system and workflow execution across the enterprise. - Partner with Finance, RevOps, Technology, and Product to implement AI capabilities that enhance operational scalability and reduce manual work. Data Integrity & Integration - Design, maintain, and monitor reliable integrations between systems - Eliminate bidirectional data conflicts and ambiguous data ownership - Implement validation rules, reconciliation processes, and data quality controls - Partner with Finance and RevOps to ensure billing, revenue, and spend data is accurate, auditable, and trusted - Establish a scalable data architecture that supports consistent, high‑quality, AI‑ready Business Intelligence reporting. - Ensure data structures, lineage, and integration logic are AI‑ready, and implement controls that prevent inaccurate or unverified AI‑generated outputs from entering core systems System Governance & Change Management - Act as the primary owner for cross-system change control and governance - Evaluate, prioritize, and approve new system requests, integrations, and automation initiatives - Prevent unmanaged tool sprawl and regional process divergence - Establish standards for documentation, configuration, and release management Spend & Payables Systems Enablement - Own the operational integration between Ramp and NetSuite - Define rules for vendor creation, approvals, GL mapping, and documentation - Partner with Finance to ensure spend systems support strong internal controls - Improve visibility, accuracy, and timeliness of global spend data As AI becomes a core capability across Actionstep’s operating model, this role also plays a key part in driving AI‑enabled operational execution. AI Enablement & Adoption - Translate AI strategy and priorities from CFO, VP Finance, CTO, and other leaders into practical system configurations, processes, workflows, and training. - Develop and maintain clear documentation, guidelines, and operating procedures for AI‑assisted workflows. - Ensure AI tools and workflows comply with internal security, privacy, and data governance standards. - Partner with cross‑functional teams to identify high‑value opportunities for AI‑enabled automation and to measure the impact of AI adoption across the business. Relationship Management: - Build and maintain strong working relationships with all internal and external parties ensuring transparent, proactive and effective communication always - Proactively contributing to meetings with the view to add value in a constructive manner - Professional Development: - Actively looking to build own career through delivery of self and assisted professional development initiatives - Staying abreast of functional industry best practice patterns, products and technologies and assisting in process improvement activities as required - Continuous Improvement: - Proactive in identifying and participating in the continuous improvement of processes and procedures within the Relevant Team department - Actively contribute to the development and maintenance of a strong department culture ensuring knowledge and experience is shared - Health & Safety: - Assume responsibility for your own and others safety and wellbeing, following all safety and wellbeing procedures and instructions, including reporting hazards, incidents and accidents and participating in safety and wellbeing initiatives and programmes as required - Undertaking any other reasonable duties as required

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Cultivate system growth and drive portfolio performance through relationships with and support to owners of IHG’s upscale brands, and strategic hotels and management companies. Provides strategic direction and support to maximize franchise hotel revenue and service performance and delivery on our Winning Metrics with North America’s owners across all brands in the estate. Develops and leads strategies that will enhance the value proposition for all brands and leads to growth of the franchised estate. - Lead and oversee Franchise Performance Support programs for a portfolio of IHG’s upscale brands and strategic hotels and management companies. - Develop strategies to grow revenue; create sales, service and associate cultures; enhance service, and improve quality in all disciplines areas. - Lead annual (and ongoing) portfolio meetings with owners to discuss portfolio and individual hotel performance, set performance goals and develop strategic plan for the year. - Promote successful implementation of IHG hotel initiatives of revenue and guest satisfaction increasing strategies. - Maintain strong relations with franchisees and serve as an escalation point for consultation to owners and management of hotels. - Provide guidance to owners, management companies, and GMs in problem identification and resolution as well as success factors enhancements and implementations in portfolio across all areas of hotel operations and performance (e.g. Sales, revenue management, operations, new initiatives, standards, F&B, Channels). - Deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Operations Delivery Managers to support highly technical/specialized issues at the portfolio and/or property level. - Communicate portfolio performance with owners against the goals and adjust the strategic plan as necessary. - Work closely with legal team to resolve company conflicts with key accounts/owners. - Responsible for building the business case for requests for licenses/extensions. - Develop strong, trusted relationships with owners to foster growth in hotels/system size. - Field incoming calls and answer questions or provide information regarding brand initiatives, hotel standards and operations, rate and inventory management, service and quality planning, renovations, and capital enhancements. - Continuously monitor performance across commercial and operational areas via internal reporting to assess and prioritize hotel and portfolio issues. - Conduct on-site review/coaching in modeling, across all levels of sales, revenue, service, culture execution. Qualifications - Bachelors degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience. CHA preferred. - 7+ years progressive work-related experience with demonstrated proficiency in commercial acumen and customer service in the Service/Hospitality industry involving hotel operations and/or training, and/or experience in an asset management role. - At least 2 years multi-unit, multi-brand experience with proficiency in preparation and delivery of industry programs as well as 5 years managing complex projects. - Demonstrated expertise in hotel operations; high volume commercial areas; revenue management; sales & marketing; and channel strategies. - Superior communications skills to include the ability to influence owners and operators to adopt strategies. Strong problem solving and the ability to develop strategies from data. Requirements - Travel: 60-70% - Location: Remote: Candidate must reside in the U.S. Mid-Atlantic region - The salary range for this role is $120,000.00 to $150,000.00. This role is also eligible for bonus pay (as applicable). Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

• Develop and execute a global training strategy tailored to cell therapy programs across clinical and commercial stages. • Build role-specific onboarding, certification, and continuous learning pathways for Medical and Commercial teams and other teams as appropriate. • Independently design and develop training content while overseeing and leveraging support from external vendors. • Deliver comprehensive training—including disease state education, unmet medical needs, CAR T product design and manufacturing, clinical data, safety monitoring and management. • Plan and lead virtual and onsite onboarding and refresher programs for Medical and Commercial field teams and other teams within the organization as appropriate. • Partner cross-functionally with Medical Affairs, Clinical Development, CMC, Regulatory, Quality, Commercial, and Patient Services to align training with launch readiness and lifecycle strategy. • Ensure all training materials and certification processes meet FDA, EMA, and global compliance standards. • Implement structured field excellence programs focused on high quality and impactful scientific exchange, KOL engagement, and insight generation. • Develop and implement learning systems and training analytics, establishing KPIs to measure competency, certification, and launch preparedness. • Partner with HR on establishing company-wide onboarding programs for new employee orientation on Kyverna’s products and programs.

• Lead and develop a world-class team across data engineering, analytics, and (as needed) applied data science—creating clarity, psychological safety, and alignment to business goals. • Setting our strategy and operating rhythm (roadmaps, quality gates, on-call/incident patterns where appropriate, metrics, forecasting, etc) working closely with stakeholders to set clear direction and then make progress, balancing speed and sustainability. • Be hands-on early—writing SQL, prototyping models, reviewing PRs, and unblocking critical work—while also shifting leverage to the team as it grows. • Define and execute Honeycomb’s data strategy you will develop and implement a long-term data strategy that aligns with Honeycomb’s business goals, and contribute to short term priorities across all functions to deliver immediate business value.(self-serve dashboards, trusted metrics, instrumentation gaps closed, etc.). • Make insight a product, not a report: build reliable, fast, self-serve analytics that leaders and teams actually use—you will oversee the development of advanced analytics, dashboards, and reports that provide fast, actionable insights to stakeholders across the organization. • Drive data-informed decisions across functions (Product, Engineering, GTM, Finance, People) by translating complex analyses into crisp narratives and concrete tradeoffs. • Partner tightly with Product & Engineering so data directly informs roadmap decisions, customer experience, and feature prioritization. • Evolve our data architecture to be robust, performant, and cost-aware—improving pipelines, warehouses/lakehouses, orchestration, and implementation of ETL/ ELT processes (e.g., dbt, Airflow, or similar).