This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Cultivate system growth and drive portfolio performance through relationships with and support to owners of IHG’s upscale brands, and strategic hotels and management companies. Provides strategic direction and support to maximize franchise hotel revenue and service performance and delivery on our Winning Metrics with North America’s owners across all brands in the estate. Develops and leads strategies that will enhance the value proposition for all brands and leads to growth of the franchised estate. - Lead and oversee Franchise Performance Support programs for a portfolio of IHG’s upscale brands and strategic hotels and management companies. - Develop strategies to grow revenue; create sales, service and associate cultures; enhance service, and improve quality in all disciplines areas. - Lead annual (and ongoing) portfolio meetings with owners to discuss portfolio and individual hotel performance, set performance goals and develop strategic plan for the year. - Promote successful implementation of IHG hotel initiatives of revenue and guest satisfaction increasing strategies. - Maintain strong relations with franchisees and serve as an escalation point for consultation to owners and management of hotels. - Provide guidance to owners, management companies, and GMs in problem identification and resolution as well as success factors enhancements and implementations in portfolio across all areas of hotel operations and performance (e.g. Sales, revenue management, operations, new initiatives, standards, F&B, Channels). - Deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Operations Delivery Managers to support highly technical/specialized issues at the portfolio and/or property level. - Communicate portfolio performance with owners against the goals and adjust the strategic plan as necessary. - Work closely with legal team to resolve company conflicts with key accounts/owners. - Responsible for building the business case for requests for licenses/extensions. - Develop strong, trusted relationships with owners to foster growth in hotels/system size. - Field incoming calls and answer questions or provide information regarding brand initiatives, hotel standards and operations, rate and inventory management, service and quality planning, renovations, and capital enhancements. - Continuously monitor performance across commercial and operational areas via internal reporting to assess and prioritize hotel and portfolio issues. - Conduct on-site review/coaching in modeling, across all levels of sales, revenue, service, culture execution. Qualifications - Bachelors degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience. CHA preferred. - 7+ years progressive work-related experience with demonstrated proficiency in commercial acumen and customer service in the Service/Hospitality industry involving hotel operations and/or training, and/or experience in an asset management role. - At least 2 years multi-unit, multi-brand experience with proficiency in preparation and delivery of industry programs as well as 5 years managing complex projects. - Demonstrated expertise in hotel operations; high volume commercial areas; revenue management; sales & marketing; and channel strategies. - Superior communications skills to include the ability to influence owners and operators to adopt strategies. Strong problem solving and the ability to develop strategies from data. Requirements - Travel: 60-70% - Location: Remote: Candidate must reside in the U.S. Mid-Atlantic region - The salary range for this role is $120,000.00 to $150,000.00. This role is also eligible for bonus pay (as applicable). Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

• Develop and execute a global training strategy tailored to cell therapy programs across clinical and commercial stages. • Build role-specific onboarding, certification, and continuous learning pathways for Medical and Commercial teams and other teams as appropriate. • Independently design and develop training content while overseeing and leveraging support from external vendors. • Deliver comprehensive training—including disease state education, unmet medical needs, CAR T product design and manufacturing, clinical data, safety monitoring and management. • Plan and lead virtual and onsite onboarding and refresher programs for Medical and Commercial field teams and other teams within the organization as appropriate. • Partner cross-functionally with Medical Affairs, Clinical Development, CMC, Regulatory, Quality, Commercial, and Patient Services to align training with launch readiness and lifecycle strategy. • Ensure all training materials and certification processes meet FDA, EMA, and global compliance standards. • Implement structured field excellence programs focused on high quality and impactful scientific exchange, KOL engagement, and insight generation. • Develop and implement learning systems and training analytics, establishing KPIs to measure competency, certification, and launch preparedness. • Partner with HR on establishing company-wide onboarding programs for new employee orientation on Kyverna’s products and programs.

• Lead and develop a world-class team across data engineering, analytics, and (as needed) applied data science—creating clarity, psychological safety, and alignment to business goals. • Setting our strategy and operating rhythm (roadmaps, quality gates, on-call/incident patterns where appropriate, metrics, forecasting, etc) working closely with stakeholders to set clear direction and then make progress, balancing speed and sustainability. • Be hands-on early—writing SQL, prototyping models, reviewing PRs, and unblocking critical work—while also shifting leverage to the team as it grows. • Define and execute Honeycomb’s data strategy you will develop and implement a long-term data strategy that aligns with Honeycomb’s business goals, and contribute to short term priorities across all functions to deliver immediate business value.(self-serve dashboards, trusted metrics, instrumentation gaps closed, etc.). • Make insight a product, not a report: build reliable, fast, self-serve analytics that leaders and teams actually use—you will oversee the development of advanced analytics, dashboards, and reports that provide fast, actionable insights to stakeholders across the organization. • Drive data-informed decisions across functions (Product, Engineering, GTM, Finance, People) by translating complex analyses into crisp narratives and concrete tradeoffs. • Partner tightly with Product & Engineering so data directly informs roadmap decisions, customer experience, and feature prioritization. • Evolve our data architecture to be robust, performant, and cost-aware—improving pipelines, warehouses/lakehouses, orchestration, and implementation of ETL/ ELT processes (e.g., dbt, Airflow, or similar).

• Acts as the primary regional representative for the execution and delivery of clinical project(s); cultivate excellent Sponsor relationships, provide project oversight, assisting with project delivery services as required, ensuring that projects are adequately and appropriately staffed, meet sponsors quality, schedule, and budgetary requirements, that delivery is consistent with project and regulatory guidelines/requirements and are consistently completed on time. • Champion the project forecasting process, monitor third party agreements, manage team performance, and ensure overall project control standards are established, monitored, met and, where appropriate, improved. • Contribute to Business Development activities by assisting with proposals, bid defenses and prospect development. • Responsibilities may also include additional Administrative, Staff and Budgetary responsibilities for a small satellite office.