This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is ideal for an experienced quality engineering leader who thrives at the intersection of people, technology, and process. You will build and guide a team responsible for enabling product and engineering teams to take ownership of their quality practices while balancing automation with effective exploratory testing. You will drive the adoption of AI-assisted quality tools, improve CI/CD pipelines, and create reusable frameworks that scale across multiple teams. This position offers a unique opportunity to influence testing strategy, embed quality into daily delivery, and shape how high-performing engineering organizations measure and achieve software excellence. Your work will directly improve product reliability, developer trust, and overall delivery efficiency in a fast-paced environment. - Lead, grow, and mentor a Quality Enablement team, coaching product and engineering teams on testing best practices. - Define and evolve a balanced test strategy, increasing automation while preserving manual and exploratory testing where most impactful. - Build and maintain test infrastructure integrated into CI/CD pipelines, ensuring reliable and actionable quality signals. - Enable team-owned testing through standards, templates, tooling, and contribution models. - Evaluate, pilot, and implement AI-assisted quality engineering approaches, such as automated test generation, self-healing tests, and risk-based test selection, then create reusable enablement patterns. - Partner with Engineering and Product leadership to embed quality into daily delivery, improve test reliability, and increase developer confidence. Qualifications - Proven experience as a people manager leading technical or quality-focused teams. - Strong background in quality engineering and test automation, including hands-on integration of automated tests into CI/CD pipelines. - Experience transitioning organizations from manual testing toward automated, continuous quality practices. - Excellent engineering fundamentals, problem-solving, and collaborative leadership skills. - Familiarity with quality platforms, enablement teams, or SaaS continuous delivery environments is a plus. - Experience with AI-assisted testing, test observability, contract testing, or progressive delivery is desirable. - University degree in a relevant technical field, or equivalent combination of education and experience. Benefits - Remote work with home office allowance and subsidized internet. - Competitive health, dental, and retirement plans (e.g., 401K or RRSP). - Annual fitness allowance and access to mental health resources, including Calm Premium and Talkspace. - Opportunities for professional development, including Udemy courses, internal training, certifications, and high talent programs. - Dynamic, values-driven, performance-oriented culture that emphasizes growth and collaboration.

• Consult with UltraViolet Cyber customers on varied engagements • Software Penetration Testing • Source Code Analysis • Threat Modeling • Secure Software Design and Architecture • Network Security Testing • Develop detailed reports on software analysis, penetration testing, and vulnerability findings • Participate in UltraViolet's extensive training program to prepare skills for consulting on customer projects • Collaborate with a talented team of cyber security practitioners • Shadow Senior and Principal Consultants on the job to learn best practices, TTPs, and application security deliverables • Partner with project leaders to deliver on customer timelines and schedules

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a proactive and independent Senior Manual QA Specialist who will own test coverage for complex product areas, work closely with development and product teams, and contribute to raising the quality bar across releases. This role is for a hands-on professional who brings strong testing expertise, takes initiative, and thrives in a collaborative, process-driven environment. Qualifications - 5+ years of experience in software testing and quality assurance on SaaS or B2B web products - Hands-on experience with functional, integration, end-to-end, and UI testing - Knowledge and hands-on experience applying test design techniques — boundary values, equivalence partitioning, decision tables, pairwise testing, etc. - Maintaining test documentation at all stages of testing, from planning to reporting - API testing experience using Postman or SoapUI - Strong understanding of client-server architecture of web applications, web technologies and protocols: HTTP, RESTful APIs, JSON, cookies, and sessions - Basic SQL knowledge - Experience working in Agile/Scrum teams - Upper-intermediate English proficiency or higher (mandatory) - Strong communication, collaboration, and ownership skills Requirements - Design and execute comprehensive test cases and test scenarios ensuring thorough coverage of functional, edge case, and business logic scenarios - Perform various types of testing including smoke, regression, functional, exploratory, integration, and UI testing - Identify and report defects and issues in product behavior - Own test documentation across all stages — from test planning and execution to reporting and traceability - Identify gaps in test coverage and propose improvements to QA processes and practices Benefits - 100% remote position, providing flexibility and work-life balance - Competitive salary reflecting your skills and expertise - 24 days of paid vacation per year to recharge and relax - 10 days of paid sick leave - Educational opportunities - Compensation budget for medical and hobby/sport expenses - Generous budget for birthdays and anniversaries - Online and offline team events - A collaborative and innovative work environment with passionate team members Hiring Process - ✅ Interview with Recruiter (40min) - ✅ Tech interview with QA Lead (1 hour) - ✅ Test Task - ✅ Reference check (recommendations) - ✅ Offer

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: We are seeking a Quality Assurance (QA) Consultant to join the CRM & Industry Workflows Team. In this role, you will ensure that our AI-powered, end-to-end solutions meet the highest standards of quality, reliability, and business value. You will design and execute test strategies across lead-to-cash, CPQ, sales & order management, customer service, field service, and AI agent workflows, working closely with Technical Consultants, Business Process Consultants, and Project Managers. This role combines hands-on test execution with advisory and collaboration skills, supporting both internal development and customer UAT. Key Responsibilities - Test Strategy & Planning - Define and maintain test plans, scripts, and acceptance criteria based on business requirements and user stories. - Ensure test coverage across functional, integration, regression, performance, and AI agent workflows. - Align test strategies with ServiceNow NowCreate methodology and Agile delivery practices. - Execution & Quality Assurance - Perform hands-on functional, integration, and regression testing of ServiceNow configurations and integrations (Salesforce, Pega, Dynamics, SAP, Oracle). - Validate AI agent use cases (case deflection, guided selling, contract AI) for accuracy, explainability, and guardrails. - Document defects clearly, track resolution, and retest fixes. - Ensure delivered solutions meet customer expectations, compliance, and usability standards. - Collaboration & Customer Support - Partner with Business Process Consultants to ensure acceptance criteria reflect business outcomes. - Support customer UAT planning and execution, facilitating defect triage and resolution. - Provide feedback to Technical Consultants and Architects on solution quality and improvements. - Assist in building automated test scripts where applicable. - Continuous Improvement - Capture lessons learned and contribute to test accelerators, reusable templates, and delivery playbooks. - Promote a “quality-first” culture within the execution team, balancing speed and rigor Qualifications To be successful in this role you have: Required - 3–5+ years of software testing or QA experience in CRM/CSM/ERP implementations. - Strong understanding of CRM processes (sales, order management, CPQ/CLM, customer service, field service). - Hands-on experience with functional, integration, and regression testing for SaaS/enterprise platforms. - Familiarity with at least one major CRM/workflow platform: Salesforce, Pega, ServiceNow, Dynamics, Oracle, or SAP. - Strong analytical and problem-solving skills with meticulous attention to detail. - Ability to document test results, defects, and provide clear recommendations. Preferred - ServiceNow certifications (CSA, CIS-CSM, CIS-FSM, CIS-Sales) or Salesforce/Pega equivalent certifications. - Experience with test automation tools (ATF in ServiceNow, Selenium, JUnit, etc.). - Familiarity with AI/GenAI testing approaches (validating chatbot workflows, AI predictions, explainability testing). - Knowledge of compliance/regulatory testing (data privacy, audit, accessibility). - Experience in telecom, financial services, insurance, or public sector industries FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote