• Support customers through activation and early adoption of IN-Gauge • Act as the primary customer contact during implementation and early adoption • Lead regular customer check-ins (weekly, biweekly, then quarterly as adoption matures) • Provide an extra level of support to newly activated customers • Ensure customers understand how IN-Gauge supports ROI, performance improvement, and frontline outcomes • Deliver application training and feature walkthroughs to customer teams • Track training completion and adoption milestones • Monitor early product usage and engagement • Gather customer feedback on usability, features, and opportunities for improvement • Document implementation progress, adoption status, and key customer goals

• Manage onboarding process for newly-signed CRIO clients • Evaluate product / feature use, and coordinate engagement through structured onboarding process • Collaborate with cross-functional teams to optimize and iterate all aspects of the customer experience through implementation while focusing on pain points/use cases discovered in the sales process • Schedule, host, and execute full onboarding projects and run ‘live’ (remote) trainings • Learn, shadow, and expand product knowledge set through internal resources, Support engagement shadowing, and self-acquisition of industry knowledge.

• Take part in the implementation of an in-house payroll platform for Spanish clients, in collaboration with relevant CloudPay departments • Reconcile pre-processing reports to ensure accuracy and completeness of payroll data • Investigate and resolve discrepancies in payroll information and documentation, ensuring compliance with Spanish payroll legislation • Maintain accurate payroll records and documentation to support internal processes and external audits • Analyze payroll data to ensure correct calculation and distribution of salaries, deductions, and statutory contributions • Prepare payroll-related reports, tax filings, and correspondence in accordance with Spanish legal requirements • Input and validate data in line with current Spanish labor laws and procedures • Support the setup and configuration of client payrolls by ensuring complete and accurate data collection • Collaborate with Transition Consultants to ensure a smooth handover from project delivery to operations • Assist with testing and validation during parallel runs or new implementations • Support software release testing by validating new payroll functionality

• Work concurrently on multiple projects, ranging from standard out-of-the-box implementations to complex enterprise-scale deployments. • Support customers through the data migration process, including advising on data preparation, conversion, and loading into Chevin systems. • Review proposed solutions during the design phase, identifying opportunities for simplification and reuse of existing functionality. • Provide accurate estimates for implementation effort as required. • Configure, test, and deploy systems from Functional and Technical Specifications using visual editors and your knowledge of SQL, HTML, and JavaScript, ensuring solutions meet customer requirements. • Use SQL to develop reports, automations, and data validation to ensure data integrity. • Configure and validate SaaS Single Sign-On (SSO) integrations with customer environments. • Support Project Managers by proactively identifying, communicating, and escalating scope creep. • Meet or exceed assigned billable and credited utilization targets. • Effectively manage your time across competing priorities, collaborating with your manager to resolve conflicts as needed. • Proactively communicate risks to committed deliverables to Project Managers as early as possible. • Minimize rework by applying quality-focused practices throughout all stages of delivery. • Lead sprint demonstrations to showcase system progress to internal teams and customers. • Conduct customer-facing training on the solutions and features delivered. • Ensure all delivered solutions are cleanly configured, maintainable, and easy to understand. • Provide post-implementation support, troubleshooting, and resolution of technical issues as needed. • Contribute deep product and platform expertise to Chevin’s Implementation Advisory Board and internal knowledge base. • Continuously build domain expertise in fleet management to increase credibility and maximize the impact of your technical skills. • Contribute to continuous improvement initiatives across the Professional Services department.